Author Topic: AnyDesk is not working well with Comodo Internet Security active  (Read 7591 times)

Offline peopleinside

  • Comodo's Hero
  • *****
  • Posts: 292
  • Passionate Security
AnyDesk is not working well with Comodo Internet Security active
« on: September 28, 2018, 07:21:18 AM »
Hi, i will report the same to AnyDesk:
I found that in two different PC where Comodo Internet Security is active AnyDesk are not working fully.
No error showed but user are unable to manage windows or write with keyboard.

No issue with other remote program.
Seems AnyDesk work fine where Comodo is not active.

If Comodo i active on the destination PC to support operator can be unable to use keyboard for digits letters, charcaters.

Offline futuretech

  • Global Moderator
  • Comodo's Hero
  • *****
  • Posts: 5355
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #1 on: September 28, 2018, 09:14:14 AM »
Is the application being run in containment on either system? Do you have a global firewall rule to allow the incoming connection on the destination system? Is Anydesk rated as unrecognized in the file list or does it have a trusted rating?

Offline peopleinside

  • Comodo's Hero
  • *****
  • Posts: 292
  • Passionate Security
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #2 on: September 28, 2018, 10:25:22 AM »
The app is not running as sandboxed.
No alert from Comodo so the app is safe for Comodo also.

Really don't know the cause about this, maybe AnyDesk will test more... just know the app seems have issue when Comodo Internet Security are present on the remote PC.

Offline Lonely Office Chair 3.0

  • Newbie
  • *
  • Posts: 14
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #3 on: September 28, 2018, 10:57:08 AM »
No alert from Comodo does NOT mean it's considered trusted - incoming connections of unknown applications are blocked by default as far as I'm aware.
Does AnyDesk show up as a blocked application (open Comodo - click on "unblock applications")?

Offline peopleinside

  • Comodo's Hero
  • *****
  • Posts: 292
  • Passionate Security
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #4 on: September 28, 2018, 11:05:37 AM »
Yes... there are AnyDesk locked from HIPS

Offline Citizen K

  • Global Moderator
  • Comodo's Hero
  • *****
  • Posts: 26177
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #5 on: September 28, 2018, 11:53:07 AM »
Does Anydesk need one or more ports to be opened for incoming traffic?

Offline peopleinside

  • Comodo's Hero
  • *****
  • Posts: 292
  • Passionate Security
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #6 on: September 28, 2018, 11:57:03 AM »
Does Anydesk need one or more ports to be opened for incoming traffic?

Hi EricJH,
sorry i do not know this ... anyway i emailed AnyDesk Team with a link to this topic... they maybe are interested on solve this issue.

I just discovered the issue.

Offline panic

  • Global Moderator
  • Comodo's Hero
  • *****
  • Posts: 11822
  • Linux is free only if your time is worthless.;-)
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #7 on: September 28, 2018, 09:06:27 PM »
Hi EricJH,
sorry i do not know this ... anyway i emailed AnyDesk Team with a link to this topic... they maybe are interested on solve this issue.

I just discovered the issue.

AnyDesk does not require any port specific access. It operates in the same manner as LogMeIn, TeamViewer, etc.

I've also posted in your thread about AeroAdmin being sandboxed (https://forums.comodo.com/defense-sandbox-help-cis/aeroadmin-application-sandoboxed-t122803.0.html).

Hope this helps,
Ewen :-)
« Last Edit: September 28, 2018, 09:08:20 PM by panic »
As your mums would say, "If you can't play nice with all the other kiddies, go home".
All users are asked to please read and abide by the  Comodo Forum Policy.
If you can't conform, don't use the forum.

Offline ghostza

  • Comodo's Hero
  • *****
  • Posts: 243
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #8 on: September 29, 2018, 04:35:13 PM »
This issue does not happen in version 10 but only in version 11 for me. Disabling the firewall makes all work again , logs does not show anything blocked with firewall enabled.

Hope this helps

Offline peopleinside

  • Comodo's Hero
  • *****
  • Posts: 292
  • Passionate Security
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #9 on: September 29, 2018, 04:36:21 PM »
This issue does not happen in version 10 but only in version 11 for me. Disabling the firewall makes all work again , logs does not show anything blocked with firewall enabled.

Hope this helps

I have version 10 of Comodo :) and i see issues.

Offline futuretech

  • Global Moderator
  • Comodo's Hero
  • *****
  • Posts: 5355
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #10 on: September 29, 2018, 04:43:27 PM »
Running the latest beta and I see no issues after I open the port to use direct connection.

Offline Devis.Aequanimus

  • Newbie
  • *
  • Posts: 11
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #11 on: January 31, 2019, 08:10:07 AM »
Hello. Does anyone know what rule to prescribe in the global CIS rules to allow Anydesk to work.
The Proactive Security configuration is used. Ports are hidden. The application has a trusted status. Firewall and hips in Safe mode. There are no requests from the firewall or from the hips. In the logs there is no information about the access to Anydesk of incoming packets. 

Offline Devis.Aequanimus

  • Newbie
  • *
  • Posts: 11
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #12 on: January 31, 2019, 09:15:54 AM »
I found a solution in an experimental way. In the application rules, specify Anydesk to allow. In the global rules, assign permission to inbound TCP packets to the port (default 7070) of the direct connection specified in the Anydesk settings. Voila!

Offline Metathesus

  • Newbie
  • *
  • Posts: 4
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #13 on: February 01, 2019, 05:33:09 AM »
I have the same problem with anydesk and have been redirected to this post, the content of my previous one is:


Quote
After update to 11.0.0.6744, i'm unable to connect to other computer with Anydesk.
- If I treat as Allowed application => Can't connect
- If I treat as Outgoing Only => Can't connect

If I remove the rules  for Anydesk and attempt to connect and in the alert popup, I allow for specific IP and Port, I can connect to the target computer
But I have to do it for each computer I want to connect to, of course each computer have a dynamic IP, so it's not a solution on daily usage.

If I try on popup alert to set Anydesk as "Allowed" => Anydesk is blocked.

Disable the firewall allow to Anydesk to connect to everywhere.

I have tried to allow TCP (+UDP) incoming on port 7070, in app setings, in global rules... but it doesn't work for me.
Of course, no information in the logs for outgoing or incoming blocked connections...

At the moment it seems the only apps to have a problem...

Offline Devis.Aequanimus

  • Newbie
  • *
  • Posts: 11
Re: AnyDesk is not working well with Comodo Internet Security active
« Reply #14 on: February 01, 2019, 11:12:03 AM »
I have the same problem with anydesk and have been redirected to this post, the content of my previous one is:


I have tried to allow TCP (+UDP) incoming on port 7070, in app setings, in global rules... but it doesn't work for me.
Of course, no information in the logs for outgoing or incoming blocked connections...

At the moment it seems the only apps to have a problem...

In application rules, assign Anydesk to an application that is allowed.
In the global rules, write two elements in the rule:
All outgoing packets are allowed, incoming TCP port 7070 (make sure that this port is in the Anydesk settings).

 

Free Endpoint Protection
Seo4Smf 2.0 © SmfMod.Com Smf Destek