A. CIS INSTALLATION DOESN’T START Can you reproduce the problem & if so how reliably?:
Yes, if I execute the installation program file, the installation doesn’t start If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1:I uninstalled previous CIS version removing all registry entries
2:I downloaded latest CIS from http://download.comodo.com/cis/download/installs/4010/standalone/cispremium_installer.exe
3:When I start the installation program, the installation closes itself One or two sentences explaining what actually happened:
After the latest update, CIS has stopped working definitively One or two sentences explaining what you expected to happen:
Should have appeared window language dialog If a software compatibility problem have you tried the advice to make programs work with CIS?:
No Any software except CIS/OS involved? If so - name, & exact version:
No Any other information, eg your guess at the cause, how you tried to fix it etc:
I think that the new version of comodo (126.96.36.19908) is not compatible with old processors that not support anymore SSE instructions. With an Intel Atom (Netbook) installation starts without problems.
B. YOUR SETUP Exact CIS version & configuration:
CIS 188.8.131.5208 Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
None Have you made any other changes to the default config? (egs here.):
No Have you updated (without uninstall) from CIS 5, 6 or 7?:
No Have you imported a config from a previous version of CIS:
No OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows XP, SP3, 32 bit, Athlon XP 2800+ Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
I have tried to use procdump but it crashes when cmdinstall.exe starts (I have attached the log from Dr. Watson), I have obtained a partial dump with procdump. I have attached the log of the first crash of CIS after update to version 8.2
Ciao, vedo che sei italiano anche tu per cui ti scrivo in lingua madre.
Ho la sensazione di aver ragione… in uno dei tuoi dump si parla di “Numero exception: c000001d (istruzione non legale)”.
Va a finire che hanno davvero progettato il nuovo installer per processori che dispongono di istruzioni SSE2 (i socket A tipo i nostri supportano soltanto le SSE)…
Ebbi lo stesso problema tempo addietro con Avira Free (lo uso da tempo in accoppiata vincente con CFW), ma Avira ha subito corretto il tiro mettendo a disposizione un installer adeguato anche ai nostri processori (ce ne sono ancora tanti in giro).
Spero proprio che Comodo faccia lo stesso…
Translation for non-italian:
In one of your dump I see “Number exception: c000001d (istruzione non legale).”
Probably Comodo has really designed the new installer for processors able to manage SSE2 instructions (Sockets A processors support SSE only) …
I had the same problem some time ago with Avira Free (I use it for a long time with CFW), but Avira solved immediately by providing a functional installer even for our processors (there are still many of these in the world).
I hope Comodo does the same …
First of all, please try the following :
0. Run cmd with administrator rights.
DISM.exe /Online /Cleanup-image /Restorehealth
Also, you have to take a full dump of ‘cmdinstall.exe’, for example. The posted ones are not really useful-- not enough information. Could you kindly create a video in order to better investigate this issue (when you’re trying to utilize given procedure)?
Hi qmarius, I have tried to do the operations that you have suggested, but seems that “main.exe” has the same problem of cmdinstall.exe, i don’t see any window when I run it. The only log that I captured is with process monitor (from sysinternals), I attach if it is useful.
There is another method that I can do?
Ciao watcher, si anche io sono del tuo stesso parere. Quell’eccezione (c000001d) mi ha portato a ipotizzare che fosse un problema legato alle istruzione SSE2. Purtroppo quasi tutti i programmi li stanno compilando con le istruzioni SSE2, facendo rimanere fuori dal giro tutti coloro che hanno un vecchio processore (servirebbe un pentium 4 per superare questo problema) :-\
Translation for non Italian:
Watcher, I’m agree with you about the exception c000001d, I think that is connected with the SSE2 instructions that are missing in my cpu.
Is there any chance that the problem is solved?
After so many years, I would be very disappointed if I had to leave this firewall, but at the moment I have no intention to change motherboard and processor…
I have the same problem on Athlon XP. After update the CIS completely stopped working. When restarting my Windows XP the internet connection is blocked, and the CIS tray icon does not appear. After about 3 minuted the dialog saying that CIS tray agent could not be run appears and asks if I would like to start the repairing process. The process finishes and says that no problems was found.
I than uninstalled CIS and tried to install it again. And I encountered the above described problem. Installer extracts itself into TEMP directory, and after that the new process is started and immediately disappears. No windows appear, only the new process in process explorer that disappears after a second.
Can we expect that this problem will be fixed? Or that processors without SSE2 will be abandoned?