I think we need more participation from the actual COMODO employees. I think 2 or 3 of COMODO professionals should browse the forums, read what bugs people have found, read their suggestions on how to improve the product(s), answer some questions, make summarys on why this or that should be a top priority and give us some info on the development process. Cos now we do get some answers from Melih, Egemen and some others (thank you for that), but they are rare and we can’t feel the rythm. People post a lot and do not know if there findings and thoughts have been taken into account.
2-3 of COMODO employees for 1-2 hours every couple of days could change the sicuation.
I feel Comodo Staff here doing a good job as it is already. You don’t see this many staff currently on these forums, as you would on other forums (Like, ZoneAlarm Devs do NOT watch the forum at all, Not the CEO, not anyone). Comodo is lucky to have a CEO here daily and posting, And the staff that surround “Melih” as a great Entrepreneur.
And never give you any feedback on what they are working on and how ? 88)
I would like for developers to provide more info. I know there time is valuable. I’m not asking for much of it. A handful of answers every now and then and everyone knows what’s going on.
Why look at ZA ? Look at others. Kaspersky, Avast and so on.
I know - Melih rocks ! Huge respect for him. :-TU But we need specialist answers on specific product IMO. We see people that spend hours of testing, researching and reporting, users that sometimes do not get any answer :-\
I don’t think dev’s time should be spent reading all the messages in an attempt to figure out which ones they should answer. They should spend their time developing code. I think the system we have here works amazingly well to be honest.
That’s fair enough Melih, I can understand that. I have come up with an Idea… People who are in the “Computer security\malware research\Etc group” Have a special button on the forums that can “Request review from Comodo staff”. This way hopefully it should minimize the amount of filtering needed to be done.
I think that some users feel that when they report bugs, no one is listening to them, especially if the bug isn’t fixed in the next update. I know devs are constantly watching the bug boards and it’s very understandable if a bug is not fixed right away in the following update. But, if users get no feedback, they might just give up submitting bugs.
While saying “next update” doesn’t take long, taking the time to ) investigate the particular issue, 2) working out the root cause, 3) working out a fix, 4) testing the fix, 5) getting it approved to go into the codebase and 6) working out how and when the fix can dovetail into their current development cycle can take an indetermined amount of time.
It’s really not as simple as saying “She’ll be right”.
I’ve got an idea ;D. Stupid, but still an idea (:TNG)
The devs could have a special button at the press of which a PM would be sent to the person who posted let’s say a bug report saying that: “We’re investigating this issue. If we need any further info we’ll contact you via a PM”. This way you’ll kill two birds with one stone: devs would not lose much of their valuable time posting answers/questions and the users would feel heard.
I realize that we as users don’t have much right to crave for more attention on the part of the devs (because we receive COMODO’s dandy products free of charge and that’s simply something else (:WIN)), but sometimes it’s frustrating that no-one in the know (devs, I mean) writes back.