Problem Using Comodo Dragon within Virtual Desktop (in CIS 2025) & within Secure shopping [Resolved]

Comodo Dragon - CD
1

@cosmin.dragon
The problem described below seems to have arisen after I updated to dragon version 123.0.6312.123 (64-bit). I am using CIS 12.2.2.8012 with secure shopping version 1.4.478445.159 on windows 10 Home. [Addendum: since my post below, another user posted regarding this same problem.]

On the normal desktop, the latest dragon version works fine: all webpages load fine.
However, when i open the latest dragon in secure shopping, websites will not open, but the mouse cursor keeps blinking between the arrow and the hourglass, as if comodo is intermittently trying to do something.
Also, when i type a website into the URL bar at the top of dragon, it states “Your connection to this site is not secure” when i hover over the certificate icon (the icon shaped like an “i” within a circle) - and it does this for every website, even ones that I know are secure.
This issue is present whether I am in incognito mode or not.

I uninstalled CIS 12.2.2.8012, secure shopping, and dragon - then re-installed all of them with the CIS 12.2.2.8012 installer - this did not help. However, with this installer, dragon version 72 something (an old version) is installed. When i ran this old dragon version in secure shopping, websites opened fine. After i updated dragon to the latest version of dragon (123.0.6312.123), dragon would not open any websites when it was inside the secure shopping environment.

None of the maneuvers shown below resolved the issue:

  1. Running CIS diagnostics - found nothing wrong.
  2. Deactivating all dragon security features (including DNS).
  3. Rebooting the computer.
  4. Disabling the firewall, HIPS, Antivirus, Auto-containment, Website filtering, & Viruscope (individually and all at once).
  5. I had superantispyware running alongside CIS for years without any problem, but for this issue, I disabled superantispyware and it had no effect.
  6. Uninstalling dragon, CIS, and secure shopping and then re-installing all of these with cispremium_installer for CIS 12.2.2.8012.
  7. Ran SFC and repaired a few windows files.

Other info:
Microsoft edge loads fine in Secure shopping, and I can reach websites with it.
I have no other security/firewall/Antivirus programs running other than the default windows stuff).

So, it seems that this is a problem that is specific to dragon version 123.0.6312.123 when it is run inside the secure shopping environment. Maybe the latest update of dragon broke something?

Specs:
Windows 10 Home Version 22H2 (64-bit operating system)
OS build 19045.4291
Windows Feature Experience Pack 1000.19056.1000.0
Intel(R) Core™ i7-6700 CPU @ 3.40GHz, 32.0 GB RAM
x64-based processor

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Any response to the problem described above?
The problem still persists.

3

Hi @Whoop-dee-doo,

We are investigating on a new version of Comodo Dragon. For the moment, please consider using the Virtual Mode.

Also, as a workaround, please consider using an older version of Comodo Dragon (i.e. 121.0.6167.140).

Best regards,
The Comodo Browser Team.

1 Like
4

Thanks @cosmin.dragon,
Can you post a link to the older version of dragon (121.0.6167.140)?

The links I have been using keep downloading dragon 123.0.6312.123.

5

Hi @Whoop-dee-doo,

Please follow this link in order to download Comodo Dragon v121.
Also, make sure that the update is set to Manual.

Best regards,
The Comodo Browser Team.

3 Likes
6

@cosmin.dragon,
I just downloaded CIS 2025, and the same problem described above happens (websites aren’t loaded) when using the latest version of dragon (version 123.0.6312.123, 64-bit) in the virtual desktop with CIS 2025 (version 12.3.3.8140). Microsoft Edge works fine in the virtual desktop.

There is no official CIS 2025 bug topic yet, but I think the issue is probably with dragon, and I think it is related to the issue that I reported above.

Additional info:
I did a clean install of CIS 2025 (I uninstalled the old version of CIS, ran CIS Cleanup 3.1.0.45, re-ran CIS cleanup to make sure CIS elements were gone, then installed CIS 2025).
No other security software installed.
If I right click on the Dragon icon, and select “run in container”, then dragon will load websites fine. So when dragon is run in the container (but not on the virtual desktop), it works fine. If dragon is run in the virtual desktop, it does not load webpages.

Specs:
Windows 10 Home Version 22H2 (64-bit operating system)
OS build 19045.4291
Windows Feature Experience Pack 1000.19056.1000.0
Intel(R) Core™ i7-6700 CPU @ 3.40GHz, 32.0 GB RAM
x64-based processor

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Hi @Whoop-dee-doo,

Thank you for being an active user!
Comodo Dragon v124 works with secure shopping.

Best regards,
The Comodo Browser Team.

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@cosmin.dragon

I think you may have missed the point of my last post.
To reiterate:
The same problem described above happens (websites aren’t loaded) when using the latest version of dragon (version 123.0.6312.123, 64-bit) in the virtual desktop with CIS 2025.

So, this is no longer just an issue with the discontinued secure shopping, it is also an issue with the newly released CIS 2025 (specifically, its virtual desktop). CIS 2025 should be fully compatible with the latest version of dragon.

Has the beta verson of comodo dragon v124 been tested within the virtual desktop of CIS 2025?

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Hi @Whoop-dee-doo,

We have tested on the upcoming stable version of Comodo Dragon (v124) and there were no issues found with Comodo Virtual Mode and Secure Shopping.

We plan to release the new Comodo Dragon version during this week.

Best regards,
The Comodo Browser Team.

2 Likes
10

Hi @Whoop-dee-doo,

Please try using the latest version of Comodo Dragon (click here) and let us know if there are any issues.
We tested on our side and there were no issues found.

Best regards,
The Comodo Browser Team.

11

Not the best solution:
I start dragon in css virtual (in containment task - run as virtual).

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Hi @prodex,

Thank you for being an active user!
If you have any issues, please give us the details so we can assist you further.

Best regards,
The Comodo Browser Team.

13

I installed now the 32bit-version and it functions. Thank you for the link!

1 Like
14

This issue is now resolved.
Dragon version 124.0.6367.207 now loads pages within secure shopping and within virtual desktop.

Thank you @cosmin.dragon & the rest of the Comodo team

2 Likes