Hi beemer67,
Sorry for the inconvenience, could you please check inbox for pm and respond ?
Thanks
C.O.M.O.D.O RT
Hello,
Boy, I am impressed. Amazing response with specific instructions on how to remove the old COMODO files that was stopping me re-installing the software.
Great support.
Thank you.
Would be helpful if Comodo shared the those instructions for others having similar problems.
Hi,
If you need a tutorial to uninstall Comodo CIS:
Agree.
The OP ran the uninstaller, but developed problems. That tutorial is helpful but doesn’t address potential problem resolutions.
Such as boot Windows into Safe Mode and then run CIS cleanuptool?
Hi all,
FYI: These are the steps to be followed:
- When CIS/CAV/CFW doesn’t uninstalled properly.
- if you cannot uninstall CIS/CFW/CAV from Add/Remove or Uninstall section of Windows.
Follow these steps: - Boot your pc in safe mode.
- go to this location C:\Windows\System32\drivers\ and delete the file cmdguard.sys.
(Note 1: If the file cmdguard.sys doesn’t located at the above location, go to this location C:\Program Files\COMODO\COMODO Internet Security and delete the file cmdguard.sys.)
(Note 2: IF the file cmdguard.sys doesn’t located at above both location, then follow from below step.) - now boot your pc in normal mode
- open task manager and kill the cmdagent.exe process.
(Note: make sure cmdagent.exe process should not run in task manager.) - now download and run the below ciscleanuptool provided in the below link.
Ciscleanuptool - Google Drive - This cleanuptool will ask to restart the pc two times, kindly follow it.
- once the ciscleanuptool completed, go to location C:\Program Files\ check whether the COMODO folder is deleted or not if not delete it.
- Also go to location C:\ProgramData check whether the COMODO folder is deleted or not if not delete it.
- delete all the temp files.
- restart your pc.
FYI: Follow the above steps until the latest ciscleanuptool issue fixes…
The team is working on it.
We will keep you posted.
Thanks
C.O.M.O.D.O RT
Does the utility scans all hard drives and maybe even hidden usb drives?
It might be interresting to add such features.
Good work!
Apparently previous installers weren’t that good on cleaning leftovers since found this on Scheduled tasks:
{31DDBD37-5DB7-4030-8064-10B0CAA806C3} File not found: D:\Progs\CIS\COMODO\COMODO Internet Security\cis.exe
No idea what that leftover was supposed to do.
Hi cuser,
Thank you for reporting.
May i know the ciscleanuptool & cis version ?
And if you could reproduce this issue, kindly provide us the steps to reproduce so that we will check in our end.
Thanks
C.O.M.O.D.O RT
It was last year in January when I last time uninstalled and reinstalled CIS.
Used whatever was CIS cleanup tool version at that time (and CIS version (not that there has been version updates since then)).
Don’t think I can reproduce it since don’t have 1.5 years old cleanuptool and no intention to do uninstall and reinstall.
Apparently it was leftover when CIS and Comodo Dragon were in own folders (CIS in CIS and CD in Comodo\Comodo Dragon) and cleanuptool didn’t delete that autostart/scheduling task.
I want to verify, is v3.0.0.41 the last version that can uninstall COMODO v12.2.2.8012?
I tried v3.2.0.82, but it refused to do anything:
...CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
...CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...
That’s correct but it’s only needed if .8012 doesn’t uninstall properly. They are updating the Uninstaller tool which will then remove the Hardware Events and Startup entry but you can remove those manually for now by deleting the keys from the registry and reboot.
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\COMODO Internet Security CEF
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run (Entry - Comodo Internet Security Installer)
1 Like
I’m using the 3.2.0.84 uninstaller and I’m getting the following
| 13:38:6 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:259 | >> Can’t read string (RemovalSecurity), error 2 |
|---|---|
| 13:38:6 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 | >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting… |
when trying to uninstall V12.10.0.8697 has anyone got any ideas to help, as I can’t seem to push any client updates or anything.
Hi AR_Tech,
That Uninstaller has never worked from the posts I’ve seen and surprised it is still available for download.
If you go back to C.O.M.O.D.O_RT post an older version is available which normally works
FYI: These are the steps to be followed:
- When CIS/CAV/CFW doesn’t uninstalled properly.
- if you cannot uninstall CIS/CFW/CAV from Add/Remove or Uninstall section of Windows.
Follow these steps: - Boot your pc in safe mode.
- go to this location C:\Windows\System32\drivers\ and delete the file cmdguard.sys.
(Note 1: If the file cmdguard.sys doesn’t located at the above location, go to this location C:\Program Files\COMODO\COMODO Internet Security and delete the file cmdguard.sys.)
(Note 2: IF the file cmdguard.sys doesn’t located at above both location, then follow from below step.) - now boot your pc in normal mode
- open task manager and kill the cmdagent.exe process.
(Note: make sure cmdagent.exe process should not run in task manager.) - now download and run the below ciscleanuptool provided in the below link.
Ciscleanuptool - Google Drive - This cleanuptool will ask to restart the pc two times, kindly follow it.
- once the ciscleanuptool completed, go to location C:\Program Files\ check whether the COMODO folder is deleted or not if not delete it.
- Also go to location C:\ProgramData check whether the COMODO folder is deleted or not if not delete it.
- delete all the temp files.
- restart your pc.
FYI: Follow the above steps until the latest ciscleanuptool issue fixes
@Citizen_K @EricCryptid
Here are the direct links for the older cleanup tool, it’s better than the employee’s GDrive.
http://download.comodo.com/cis/download/installs/ciscleanuptool/CisCleanupTool_x86_3.1.0.45.exe
http://download.comodo.com/cis/download/installs/ciscleanuptool/CisCleanupTool_x64_3.1.0.45.exe
3 Likes
This one works.
But the one in the first message is not working.
“8:30:52 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can’t open key (SOFTWARE\COMODO\CIS\Esm), error 2
8:30:52 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting…”
Thank you for sharing the availability of the Comodo Official Uninstaller. It’s great to have a solution for situations where users encounter difficulty uninstalling Comodo Internet Security, Comodo firewall, or Comodo Antivirus from Windows. The tool’s feature to attempt creating a system restore point before uninstallation is a thoughtful addition, ensuring a safety net for users. Your instructions on how to report bugs and the steps taken to mitigate uninstallation issues in future releases demonstrate a proactive approach to user experience. This announcement will undoubtedly assist users in resolving uninstallation challenges efficiently. Thank you for your efforts.