Microsoft.NET problems in installation - went through with it anyway

licica · April 16, 2011, 10:36am

When I installed Comodo firewall on my recently upgraded laptop (to Windows 7), there was an alert message in the installation popping up about Microsoft.Net Client 4 profile. I don’t remember what it said exactly, just that it had something to do with changes and uninstalling. There wasn’t an option to cancel it - I clicked X and the alert message that came next was about a file in C:/ that could not be read, and would I verify that the file existed. I clicked OK to get rid of it to open Windows Explorer, and clicked several more alert messages that appeared. The installation continued, to my surprise, with one last alert message that said I wasn’t going to be able to return to previous settings once I clicked OK.

Sorry for being a dunce, but any idea what had just happened? I had used Comodo in XP before, and I’ve never had this problem.

Radaghast · April 16, 2011, 10:55am

Curious. It’s a shame you don’t have a little more information CIS is not dependant on .NET 4 and will install and run either with or without.

Maybe you could check the Windows event logs. Open the start menu and type eventvwr.msc Take a look at the system and application logs, see if there are any warnings or errors related to either CIS or .NET 4

licica · April 17, 2011, 6:16am

Yup, there were:

Application Logs:

Product: COMODO Internet Security – Error 1704. An installation for Microsoft .NET Framework 4 Client Profile is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)

7B46443845313738442D384234452D343244412D423433342D4546463237303332394231437D

Binary data:

In Words

0000: 3844467B 38373145 42382D44 342D4534
0008: 2D414432 34333442 4646452D 33303732
0010: 31423932 7D43

In Bytes

0000: 7B 46 44 38 45 31 37 38 {FD8E178
0008: 44 2D 38 42 34 45 2D 34 D-8B4E-4
0010: 32 44 41 2D 42 34 33 34 2DA-B434
0018: 2D 45 46 46 32 37 30 33 -EFF2703
0020: 32 39 42 31 43 7D 29B1C}

Product: COMODO Internet Security – Error 1101. Error reading from file: C:\Config.Msi\2a9c53.rbs. System error 2. Verify that the file exists and that you can access it.
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)

7B46443845313738442D384234452D343244412D423433342D4546463237303332394231437D

Binary data:

In Words

0000: 3844467B 38373145 42382D44 342D4534
0008: 2D414432 34333442 4646452D 33303732
0010: 31423932 7D43

In Bytes

0000: 7B 46 44 38 45 31 37 38 {FD8E178
0008: 44 2D 38 42 34 45 2D 34 D-8B4E-4
0010: 32 44 41 2D 42 34 33 34 2DA-B434
0018: 2D 45 46 46 32 37 30 33 -EFF2703
0020: 32 39 42 31 43 7D 29B1C}

Product: COMODO Internet Security – Error 1712. One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible.
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)

7B46443845313738442D384234452D343244412D423433342D4546463237303332394231437D

Binary data:

In Words

0000: 3844467B 38373145 42382D44 342D4534
0008: 2D414432 34333442 4646452D 33303732
0010: 31423932 7D43

In Bytes

0000: 7B 46 44 38 45 31 37 38 {FD8E178
0008: 44 2D 38 42 34 45 2D 34 D-8B4E-4
0010: 32 44 41 2D 42 34 33 34 2DA-B434
0018: 2D 45 46 46 32 37 30 33 -EFF2703
0020: 32 39 42 31 43 7D 29B1C

Radaghast · April 17, 2011, 6:53am

I’m not completely familiar with the error codes, perhaps one of the Moderators can provide a little more information. However, looking at the information, it suggests something might have gone awry with the .NET4 installation and this in turn, caused problems when you tried to install CIS.

The config.msi file is a transient file, which usually contains backups of files that are being installed or updated during a program installation, although it’s unclear why the file wasn’t found, I’d guess it has something to do with the failed installation of .NET4.

What’s the current status of the installation? It’s probably worth running a diagnostic check on CIS, assuming it’s installed. Go to the ‘More’ tab and select Diagnostics.

licica · April 17, 2011, 9:49am

It’s installed, along with Microsoft.NET. No problems, according to diagnostics.

Radaghast · April 17, 2011, 10:49am

It would seem everything is ok, but I’d keep an eye on things. Diagnostics should report any anomalies. Sorry I can’t tell you more about the errors or suggest a reason for what happened.

licica · April 17, 2011, 11:44am

Oh, no problem. Will keep an eye out for problems. Would it be better if I leave it as is, though, or if I reinstall it?

Radaghast · April 17, 2011, 11:50am

If it were me, I’d reinstall both .NET4 and CIS, making sure I’d removed all remnants of the previous installations. But if it seems to be working ok…

licica · April 17, 2011, 12:09pm

Okay, that’s good to hear. But in case something happens in the future…is .NET4 a freeware? I don’t have the installer…

Citizen_K · April 17, 2011, 12:24pm

The log you show is that an installation of DotNet 4is suspended. The MSI installer is sensitive to those kind of things.

To reinstall DotNet 4 use the Windows Update or get it from Filehippo for example: Download Microsoft .NET Framework 4.8.1 for Windows - Filehippo.com . After you ran the installer found at Filehippo go to the Windows Update and get all the subsequent updates of DotNet 4.

Let us know how things go.

licica · April 17, 2011, 2:51pm

Thanks.

Do I uninstall Comodo before I reinstall .Net?

Citizen_K · April 17, 2011, 3:35pm

If CIS did install despite that message then I see no reason to uninstall it.

To be sure the installation went well run Diagnostic from the CIS user interface. It can be found under More.

licica · April 19, 2011, 12:44am

No problem according to Diagnostics. Thanks.

licica · April 19, 2011, 4:38am

Is there a 32-bit version?

Radaghast · April 19, 2011, 5:02am

The .NET 4 framework is both x86 and x64. CIS can be found Firewall Download | Best Firewall Security software for Windows just select whichever options are applicable.

licica · April 19, 2011, 11:16am

I reinstalled .NET (uninstalled .NET extended before .NET, restarted the PC, reinstalled .NET, disconnected myself from my wireless connection during installation then reconnected when the message saying the installation has been finished appeared, in case that’s going to be important), went to Windows Update and downloaded the .NET update that’s already been listed, along with Windows Malicious Software Removal Tool (should I download that, by the way? I have an antivirus already). Went to Comodo diagnostics and didn’t get any error reports.

Is there anything I should check?

Radaghast · April 19, 2011, 11:53am

I don’t think there’s a great deal you can do in addition. just keep an eye on things. Run diags for the next few days and check the firewall/D+ logs. Also keep an eye on the Windows event logs.

I believe you’ll be fine, but it never hurts to check occasionally.

licica · April 19, 2011, 12:13pm

Sure, thanks.

Uh, I’m not sure where the firewall and Defense plus logs are…

Citizen_K · April 19, 2011, 2:44pm

The firewall logs are in View Firewall Events and the D+ logs are in View Defense + Events.

The installation of CIS seemed to have worked and the DotNet installation is fixed now.

I think you will be fine. Just check Diagnostics the upcoming days but I doubt it will report a problem.

licica · April 20, 2011, 1:36am

I checked around the Windows logs and found these (I uninstalled .NET, then reinstalled it twice, which may account for the number of error logs related to it; I put in some other logs I thought might be related, whether directly or indirectly, just in case):

Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: 4/19/2011 12:19:56 PM
Event ID: 10010
Task Category: None
Level: Warning
Keywords:
User: EeePC-PC\Eee PC
Computer: EeePC-PC
Description:
Application ‘C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\Setup.exe’ (pid 1744) cannot be restarted - Application SID does not match Conductor SID…
Event Xml:

10010
0
3
0
0
0x8000000000000000

1113

Application
EeePC-PC

0
1744
C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\Setup.exe
Setup Installer
0
0
1
67108865
1

Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 4/19/2011 12:55:22 PM
Event ID: 1020
Task Category: Setup
Level: Warning
Keywords: Classic
User: N/A
Computer: EeePC-PC
Description:
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.
Event Xml:

1020
3
1
0x80000000000000

1200
Application
EeePC-PC

Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: 4/19/2011 6:20:16 PM
Event ID: 10010
Task Category: None
Level: Warning
Keywords:
User: EeePC-PC\Eee PC
Computer: EeePC-PC
Description:
Application ‘C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Extended\Setup.exe’ (pid 3900) cannot be restarted - Application SID does not match Conductor SID…
Event Xml:

10010
0
3
0
0
0x8000000000000000

1534

Application
EeePC-PC

0
3900
C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Extended\Setup.exe
Setup Installer
0
0
1
67108865
1

Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 4/19/2011 6:21:45 PM
Event ID: 1073
Task Category: Uninstall
Level: Warning
Keywords: Classic
User: N/A
Computer: EeePC-PC
Description:
Start unregistering ASP.NET (version 4.0.30319.0)

Event Xml:

1073
3
2
0x80000000000000

1536
Application
EeePC-PC

Start unregistering ASP.NET (version 4.0.30319.0)

Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 4/19/2011 6:22:03 PM
Event ID: 1073
Task Category: Uninstall
Level: Warning
Keywords: Classic
User: N/A
Computer: EeePC-PC
Description:
Finish unregistering ASP.NET (version 4.0.30319.0). Detailed unregistration logs can be found in C:\Users\EEEPC~1\AppData\Local\Temp\ASPNETSetup_00001.log

Event Xml:

1073
3
2
0x80000000000000

1540
Application
EeePC-PC

Finish unregistering ASP.NET (version 4.0.30319.0). Detailed unregistration logs can be found in C:\Users\EEEPC~1\AppData\Local\Temp\ASPNETSetup_00001.log

Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: 4/19/2011 6:25:12 PM
Event ID: 10010
Task Category: None
Level: Warning
Keywords:
User: EeePC-PC\Eee PC
Computer: EeePC-PC
Description:
Application ‘C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\Setup.exe’ (pid 3632) cannot be restarted - Application SID does not match Conductor SID…
Event Xml:

10010
0
3
0
0
0x8000000000000000

1552

Application
EeePC-PC

0
3632
C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\Setup.exe
Setup Installer
0
0
1
67108865
1

Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 4/19/2011 6:43:40 PM
Event ID: 1020
Task Category: Setup
Level: Warning
Keywords: Classic
User: N/A
Computer: EeePC-PC
Description:
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.
Event Xml:

1020
3
1
0x80000000000000

1607
Application
EeePC-PC

Log Name: System
Source: Service Control Manager
Date: 4/16/2011 7:59:10 AM
Event ID: 7023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: EeePC-PC
Description:
The Security Center service terminated with the following error:
The process cannot access the file because it is being used by another process.
Event Xml:

7023
0
2
0
0
0x8080000000000000

2648

System
EeePC-PC

Security Center
%%32

(several logs like this:)
Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 4/16/2011 3:31:20 PM
Event ID: 1014
Task Category: None
Level: Warning
Keywords:
User: NETWORK SERVICE
Computer: EeePC-PC
Description:
Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
Event Xml:

1014
0
3
0
0
0x4000000000000000

3123

System
EeePC-PC

teredo.ipv6.microsoft.com
16
02000035C0A800010000000000000000

Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 4/20/2011 8:20:48 AM
Event ID: 1014
Task Category: None
Level: Warning
Keywords:
User: NETWORK SERVICE
Computer: EeePC-PC
Description:
Name resolution for the name downloads.comodo.com timed out after none of the configured DNS servers responded.
Event Xml:

1014
0
3
0
0
0x4000000000000000

5719

System
EeePC-PC

downloads.comodo.com
16
02000035C0A800010000000000000000

Comodo logs and Diagnostics found nothing.