I’m the QA Manager at Exent Technologies LTD (www.exent.com). Our owned & operated games service is www.freeridegames.com (FRG).
FRG is a free games website which allows the consumer to play premium downloadable games for free, in return for his willingness to watch ads while playing these games.
The user is required to download and install our FRG games player which enables the serving of ads onto the premium downloadable games. Serving these ads allows us to offer those downloadable games, that otherwise would require the user to pay for them, totally for free.
The Free Ride Games service is operating since 2008 and is currently serving tens of thousands of happy customers mainly in North America.
We have just learned that starting today (12/3) Downloading our application and executing it causes it to stop if the Comodo Internet Security Complete 10 is installed (Your Software Blocks ours as suspicious), this prevents our users from running the game in our service.
Users that install our FRG games player and play our games consent to our EULA (Free Games - Download Free Games at FreeRide Games). Section 7 of the EULA contains explicit consent by our users to be watching ads in return for their ability to play the games.
We are awaiting your swift resolution to this issue, as this false positive alert is causing inconvenience to our users, severe damages to our reputation and significant monetary damages to us.
Feel free to contact me by email (msyvash@exent.com) any time if you have any questions relating this issue.
Best regards
Max Syvash
QA Manager
Exent Technologies LTD
Can you please open Comodo Internet Security and go to Settings → File Rating → File list, remove all files that are related to your application from the list, hit OK and check again if the issue is still present?
Hi Ionel,
I did all of these steps that you wrote, but this issue is still present and when installing the game I’m getting message from Comodo containment that our application is not whitelisted by Comodo.
The contained files are the exact same you reported to us in your first post? If not, please attach the exact same ones that are getting contained and we’ll verify.
You need to submit your company to be added to the trusted vendors list using this form here. The original issue of the applications being detected by the AV is fixed and the issue you are having now is about having applications signed by the Exent digital signature to be automatically trusted so as not to be blocked by auto-containment, HIPS, or firewall components of CIS.
The submitted vendor is already present in our cloud based whitelisting database (we found only “Exent Technologies Ltd.” as a valid signer, can you please provide download links for files signed by “Exent Technologies LTD” ?)