False positive detection

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
21

Hello,
This is to inform you that the false-positive you have submitted has been fixed. Please update your AV database to version 28797 and confirm.

File SHA1: f02d8c64669b69767d5cb2628f59f5e040435f25

Best regards,
Andrei Savin

22

Hi Comodo tem.
Thanks for answer.
We will begin to work with unsigned files. But antivirus is blocking signed files: AppLoader2KEx.dll, cmhelper.exe, GPlayer.exe, RunDllEx2.exe.

23

Hi smax,

Thank you for reporting this.
We’ll check them and get back to you soon.

Regards,
Deepak PV

24

Hi,
This is to inform you that the false-positives you have submitted have been fixed.
Please update your AV database to version <28914> and confirm.

Best regards,
Andrei Savin
Comodo Antivirus Lab

25

Hi, comodo team,
I wrote that your antivirus blocked our games (http://www.freeridegames.com/games/695150/luxor?source=searchCatalog&actid=searchCatalog). This problem is still present. Do you have any issues for resolving this problem?
Thaks.

26

Hi smax,

Thank you for reporting this.
We’ll check them and get back to you soon.

Regards,
Ananthalakshmi M

27

Hi,

This is to inform you that the false-positive you have submitted is not detected by Comodo Internet Security with database version 29199.
Please make sure the antivirus database is up-to-date and try again.
If detection is still present, please submit the file to Comodo Forum
along with details about the environment in which this event occured.

Luxor.exe SHA1:df62bdd902030e81ccc1f510305f5b57788bcfce

28

Hi Comodo team,
The BSOD (Stop code: Unexpected Kernel Mode trap, what failed: ntfs.sys) appears when our users are trying to play games alongside Comodo Internet Security. This issue can be reproduced by installing the Freeridegames Player and starting a game, a BSOD appears immediately when a game was started. The issue does not reproduce when realtime scan is turned off or when folder (C:\Program Files (x86)\Free Ride Games) was added to Scan exclusions.
We are awaiting your swift resolution to this issue.
If you have any questions, feel free to contact me by mail: msyvash@exent.com
Best regards.

29

Hi smax,

Thanks for reporting.
Could you please submit the detected file at Comodo Firewall | Get Best Personal Firewall Software for $29.99 A Year

Regards,
Ananthalakshmi M

30

Good morning,
Thanks for your quick answer
I have submitted archive “FreeRideGames.zip” with files which have problems.

Best regards

31

Good morning Comodo team,
We are getting the following message from Comodo Containment when installing our games: “Although Exent Technologies Ltd has digitally signed their application, they are not whitelisted by us”. In March you have added us to the trust vendors list but have not whitelisted us. Can you add us to yours whitelist?
If you have any questions, please contact me.

32

Hi smax,

Could you please submit the screenshot of detected files along with details about the environment like OS type and CIS version on which this event occurred.

Regards,
Ananthalakshmi M

33

Hi,
Thanks for your quick answer,
OS: Windows 10 Build 17134 x64 bit
Antivirus: Comodo Internet Security, version: 11.0.0.6710
Database version: 29799
I’ve attached two screenshots, you can find detected files and message from Comodo containment.
Thanks

34

Hi smax,

Thanks for your details.
Also please send “File Rating-> File Rating Setting” and “File Rating → Trusted Vendors” screenshot.
Generally It requires internet connection to validate the verdict of Trusted vendor ,so please ensure this.

Regards,
Ananthalakshmi M

35

Hi,
Screenshots: File Rating Setting and Trusted Vendors

36

Hi Ananthalakshmi,
Thanks for your answer
I did all the steps which you wrote, reinstall the antivirus and update antivirus database, now I don’t get the next message: “ Although Exent Technologies Ltd has digitally signed their application, they are not whitelisted by us”, but BSOD (Stop code: Unexpected Kernel Mode trap, what failed: ntfs.sys) is still present when the game was started.
This is the instruction to recreate BSOD:
Download the following installation package: http://www.freeridegames.com/do/getSDMOffersNSISGW?gameId=466550
Install the player using the downloaded file, the player will automatically launch the game once installation is finished.
The BSOD appears when the game was started
The link for MEMORY.DMP file: Dropbox - MemoryDMP - Simplify your life

Best regards