I got registry errors and a configuration error on my wife’s PC. I ran diagnostics because Comodo would tell me it had crashed. This happened several times. The GeekBuddy told me there was a compatibly issue with Comodo and my version of windows 10. (2004, 19041.450) I was advised to uninstall with the cleanup tool, reinstall and send the report in.
My PC also fails with a configuration Error=“0x00000005” and 3 dump files included with the report. That’s an improvement; It used to fail the network test too.
CISfan
November 30, 2020, 11:02pm
42
V12.2.2.7062 (Firewall only) Windows 7 Ultimate 64-bit (clean install with all MS-updates)
Diagnostics fails.
The report starts with the Failed/Error as shown below, the remaining part of the report has Status=“Ok”
<CisDiagReport Status="Failed" Error="0x000000b7" Version="12.2.2.7062" OS="6.1.7601 SP 1.0 64 bit">
<Registry Status="Failed" Error="0x000000b7">
<RegKey Status="Ok" Path="HKEY_LOCAL_MACHINE:SYSTEM\CurrentControlSet\Services\cmdHlp">
<RegValue Status="Ok" Name="Description" Type="String(CaseInsensitive)" Expected="COMODO Internet Security Helper Driver" />
<RegValue Status="Ok" Name="DisplayName" Type="String(CaseInsensitive)" Expected="COMODO Internet Security Helper Driver" />
<RegValue Status="Ok" Name="Group" Type="String(CaseInsensitive)" Expected="PNP_TDI" />
<RegValue Status="Ok" Name="DependOnService" Type="MultiString(CaseInsensitive)" Expected="Tcpip" Comparsion="IgnoreEmptyLines" />
<RegValue Status="Ok" Name="ErrorControl" Type="DWORD" Expected="1" />
<RegValue Status="Ok" Name="Type" Type="DWORD" Expected="1" />
</RegKey>
<RegKey Status="Ok" Path="HKEY_LOCAL_MACHINE:SYSTEM\CurrentControlSet\Services\cmdAgent">
<RegValue Status="Ok" Name="Description" Type="String(CaseInsensitive)" Expected="COMODO Internet Security Helper Service" />
<RegValue Status="Ok" Name="DisplayName" Type="String(CaseInsensitive)" Expected="COMODO Internet Security Helper Service" />
<RegValue Status="Ok" Name="ImagePath" Type="String(CaseInsensitive)" Expected=""C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe"" />
<RegValue Status="Ok" Name="ObjectName" Type="String(CaseInsensitive)" Expected="LocalSystem" />
<RegValue Status="Ok" Name="Group" Type="String(CaseInsensitive)" Expected="COM Infrastructure" />
<RegValue Status="Ok" Name="DependOnService" Type="MultiString(CaseInsensitive)" Expected="RpcSs" Comparsion="IgnoreEmptyLines" />
<RegValue Status="Ok" Name="ErrorControl" Type="DWORD" Expected="1" />
<RegValue Status="Ok" Name="Start" Type="DWORD" Expected="2" />
<RegValue Status="Ok" Name="Type" Type="DWORD" Expected="16" />
</RegKey>
<RegKey Status="Failed" Error="0x00000002" Path="HKEY_LOCAL_MACHINE:SYSTEM\CurrentControlSet\Services\cmdvirth">
<RegValue Status="Failed" Error="0x00000002" Name="Description" Type="String(CaseInsensitive)" Expected="COMODO Virtual Service Manager" />
<RegValue Status="Ok" Name="DisplayName" Type="String(CaseInsensitive)" Expected="COMODO Virtual Service Manager" />
<RegValue Status="Ok" Name="ImagePath" Type="String(CaseInsensitive)" Expected=""C:\Program Files\COMODO\COMODO Internet Security\cmdvirth.exe"" />
<RegValue Status="Ok" Name="ObjectName" Type="String(CaseInsensitive)" Expected="LocalSystem" />
<RegValue Status="Ok" Name="DependOnService" Type="MultiString(CaseInsensitive)" Expected="cmdAgent" Comparsion="IgnoreEmptyLines" />
<RegValue Status="Ok" Name="ErrorControl" Type="DWORD" Expected="1" />
<RegValue Status="Ok" Name="Start" Type="DWORD" Expected="3" />
<RegValue Status="Ok" Name="Type" Type="DWORD" Expected="16" />
</RegKey>
<RegKey Status="Ok" Path="HKEY_LOCAL_MACHINE:SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs">
<RegValue Status="Ok" Name="InstallPath" Type="String(CaseInsensitive)" Expected="C:\Program Files\COMODO\COMODO Internet Security" />
</RegKey>
</Registry>
<RegistryBackupCis Status="Ok" />
<RegistryBackupCfg Status="Ok" />
<RegistryBackupMod Status="Ok" />
<Configurations Status="Failed" Error="0x00000005" />
Mr.Spy
December 1, 2020, 11:35am
43
Every time error Status=“Failed” Error=“0x000000b7” i try and clean instal but …win 10 1909 cis V12.2.2.7062
Hi,
Could you please check with CIS 12.2.2.7098.