Today it is at 25% before I even close programs.
And I must work, so my CPU will be a little more hot.
Please, encourage your programmers to look at code, give them an idea for restart cmdagent button, whatever. I don’t want to switch to some ZoneAlarm after all these years of using Comodo. And I have not so big choice if we’re talking about firewalls without AV.
Hmm
I think this is because the cmdagent.exe process is currently writing to cislogs.sdb the events that are occurring, especially if a program such as Process Monitor is open. This is because the memory of the protected process is being accessed at this point, so such events are being written at that point and therefore there is increased activity on that side.
So, in general, the file is used to save logs of given events (a kind of log).
As for the CPU usage, I didn’t notice that it was under any significant load.
Ok, so after I installed that CIS beta and unchecked AV component before installation, it actually installs only Firewall, which makes me happy.
And, surprise, surprise, no cmdagent.exe problem for few days now. But we will see - I must watch for it a little longer.
I knew it! I just knew it!
What a waste of time.
cmdagent still eating cpu.
GUYS! Please!
If something is not in changelog and if something is a problem for MANY YEARS that means - IS NOT FIXED!
Isn’t it obvious?
The same problem, no matter how many times you recommend to install “updated version”, “beta version” or ANY OTHER version! This cmdagent will be stuck on high cpu no matter what! You know why?
BECAUSE is bad written! For years! Sure - if you test it by using your computer for browsing Facebook and sending small emails to your friends, it will probably work. But really - try some hardcore work including opening lot of programs that utilizes internet connection, then close them etc. After 10 hours of working (yes, I am work a lot, computer is not just my hobby, is also something I must using all the time in my work) it will begin behave like that.
So now, after I finally proove that I had right and problem exists not because I am not tried some beta/sheta/whatever magic version (magic, because according to Comodo stuff here, it MAY work just because version number increase), but because Comodo Firewall has a bug. Bug that nobody cares and probably not even single programmer tried to fix. For years.
I suggest two things:
I am disappointed and a little angry, because I bet that meanwhile I was testing two or three versions (including beta), not even single programmer review single line of code to find this problem.
But seriously - just add option to restart cmdagent.exe - it will be at least working workaround. And I think not very difficult to write. For sure better than restarting computer.
I sent you three screen shots that you asked for you should have all the information you need it’s actually pretty load today it’s only around 26% to 29% but it’s constant it never stops and it can go as high as 97% and I have to completely shut down and restart
And this problem will be there forever.
Since is the same problem for YEARS and I doubt that programmers wants to dig that deep, it would be always looking for workarounds like “try new version, maybe we fixed it”.
Well, if they would know for sure what causes that (it requires deep investigation on programmer’s side, not screenshot from users), it would be fixed long time ago.
I switched to different firewall - worse, but at least do not freeze with eating my CPU.
I send a proposal that they at least add button to restart Comodo service (or cmdagent service), but I get no answer (that part of my posts was ignored). This at least would be some workaround - how to unfreeze Comodo without system restart.
Ha ha ha,
I’ve been having this issue since I subscribed and the name changed from iTarian to Comodo and now xCitium.
With every change getting from bad to worst.
Now every version release is worst then before with the duration of the high cpu usage longer and the usage higher and higher.
It used to be that the older devices get effected more but now newer devices are getting it as well.
Now even the high specification device are unable to cope with how much CPU the same stupid process is eating up the resources.
Made me regret purchasing a 5 year enterprise version subscription with them… With license for 120 and now 99% of the devices getting high cpu usages with varying degrees and duration…
I can confidently say xCitium is the issue and they are never going to fix the issue.
It can’t be that we have to buy better and more powerful devices just so that it can cope with the power crazy antivirus software right???
Going to switch as soon as the subscription expires.
Pointless arguing with the tech guys that will just give you the roundabout answer that they are trained to answer when there are no answer and/or not in the manual they use as a bible…
No out of the box or critical thinking… The after sales service is rubbish as I’ve noticed within the first year. Every time I log for support I get people that are worst than robots to give stupid answers… asking back something I already explained like 10 times and then give some excuses to give them time before coming back again to again ask the same dumb questions.
When I tested it back when it was iTarian, it was pretty good… Now… It’s no longer usable. Such a waste…
Greetings @Tenshin84 ,
We’re sorry to hear that you’ve been having problems with the product. We value your business and want to resolve any outstanding issues you are experiencing.
For Xcitium and ITarian Enterprise software, please submit a support ticket to support@xcitium.com / support@itarian.com and be sure to include any relevant information including your account admin email address, a description of the issue you’re experiencing, screenshots and/or logs, and any steps required to replicate the issue, and we will be happy to work toward a resolution for you.
Thank you
For CIS its also support@xcitium.com
for CIS , please reach out to cisquestions@comodo.com
I understand but when i hed a issue about CIS i reached to xcitium support and they fixed the issue so its also xcitium support that fixes issues with CIS
@Nik123
Xcitium support team is able to handle only enterprise products , for any CIS queries or issue it needs to be redirected to the given email address above.
I understand just saying that xcitium support also helped me about CIS but fine
Dear COMODO Team,
I have already reported problems in this thread and unfortunately I continue to have them.
I am talking about the only active “COMODO - Firewall Security”.
The CPU consumption arises after the PC has had intense internet activity and the COMODO processes start to use the CPU up to the limit of the PC.
The CPU consumption is at the expense of other applications until they crash.
This morning I had the problem again and closed all the applications. Even with all the applications closed CIS was using 66% of the CPU.
After rebooting the problem disappeared.
I understand the difficulties of software development and the difficulties of repeating the conditions to identify and resolve the bug.
And I understand that it takes time. Also because the time required by the corrections impacts the evolutionary development of the products.
However, I think that you also agree that it is not possible to ask the user to reboot every time to keep the firewall efficient.
So I ask you to make a work-around available. That is, a function (a button, a command line, whatever you want) to reset only the CIS.
Thank you
was the OS updated during this rebooting?
I tried to send mail to this address, but I didn’t get any response
Hi @alfauser, do you have “Create rules for safe application” setting enabled in firewall settings?
If that is the case, we suggest to disable this setting, as when this setting is enabled, firewall module will create allow rules for each inbound or outbound connection that an application initiates, which is verified by Comodo as trusted connection. This might cause performance issues for systems that has lower resources.
If that is not the case, it would be great if you could share your current firewall settings. A screenshot including your settings would be very helpful for us to do the initial analysis for your case.
Sorry for the delay in replying.
Of course not.
It would be a relevant fact and I would have mentioned it.
Hi ilgaz,
first of all thank you for the support you give me.
I confirm you that in my configuration the setting ““Create rules for safe application”” is enabled.
I have no objections to disabling this setting. But please could you tell me what will happen to those applications that are associated with this rule?
How can I tell the firewall to treat secure applications differently? with personal rules?
I add some information regarding resources. The desktop has an Intel QuadCore i7-3770k processor and 32GB of physical memory.
The applications will still work normally and you don’t need to have rules created for trusted rated applications when the firewall is in safe mode. Hence there is no need to have the firewall auto create allow rules because the firewall will already allow whatever connections the applications need. But if you want more control over application network access you can create your own rules.
