COMODO Backup 4.4.1.23 bug reports

News / Announcements / Feedback - CB
1

Please post all bug reports & BSOD’s here.
Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
  • if the issue is a crash, program stops responding or freezes please see this topic
  • if the issue is an error please run the dbgInfo.bat in installation folder as administrator and post the resulting cbu file.
  • Any other Additional Information that can help us find the cause of the problem (for example: any non-default settings used);
2

hello

new version doesnt change anything for me – same problem as described here https://forums.comodo.com/news-announcements-feedback-cb/comodo-backup-4400-bug-reports-t106628.0.html

help would be appreciated

3

We get this error when we launch it (I’ve attached a screenshot as well).

c:\docume~1\admini~1\locals~1\temp\Network.lnk
“The parameter is incorrect”

Our backup failed on Windows 2003 R2 64-bit, Comodo Backup 4.4.1.23. It functions as a domain controller.

I’ve also noticed this error on 2008 servers. The common thing between them is that it fails on domain and terminal servers, but it could also be a VSS issue.

There is no other security software installed and the windows firewall is disabled.

Also there are no databases running on the server.

I am backing using a full backup (not differential): the MBR, Drive C, Drive D (physical disk 0) onto a .cbu file on drive E, which is physical disk 1. Drive E has 800GB of free space. I’ve also tried to backup just the MBR and Drive C.

It fails with two different error codes,

Backup “E:\DisasterRecovery\Disk_0_Drive_c_and_d|DATE2|.cbu” failed with code189

Backup “E:\DisasterRecovery\Disk0_MBR_and_Drive_C_11_19_2014.cbu” failed with code33

A backup of disk0 MBR only works. A backup of disk0 drive c (system, boot) fails. Also a backup of only disk0 Drive D fails.

I’ve noticed that the Comodo GUI says that the Disk Driver Is Not Installed.

When I start the backup, my installation of comodo reports that there’s a problem with it. Here’s the diagnose report.txt:

19.11.2014 14:19:57 COMODO Backup 4.4.1.23 19.11.2014 14:19:57 Checking if restart is needed... 19.11.2014 14:19:57 No restart needed... OK! 19.11.2014 14:19:57 Verifying your windows version... 19.11.2014 14:19:57 64bit... 19.11.2014 14:19:57 Windows version check OK! 19.11.2014 14:19:57 Current user has administrator privileges! 19.11.2014 14:19:57 Checking if Synchronization service is running... 19.11.2014 14:19:57 Synchronization service is running! 19.11.2014 14:19:57 COS service is running! 19.11.2014 14:19:57 Checking CBU.exe integrity... 19.11.2014 14:19:58 CBU.exe is ok! 19.11.2014 14:19:58 File version is 1.0.0.1182 19.11.2014 14:19:58 Checking CSE.exe integrity... 19.11.2014 14:19:58 CSE.exe is ok! 19.11.2014 14:19:58 File version is 1.0.0.978 19.11.2014 14:19:58 Checking vss_xp.dll integrity... 19.11.2014 14:19:58 vss_xp.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1830 19.11.2014 14:19:58 Checking vss_vista.dll integrity... 19.11.2014 14:19:58 vss_vista.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1830 19.11.2014 14:19:58 Checking vss_s2003.dll integrity... 19.11.2014 14:19:58 vss_s2003.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1829 19.11.2014 14:19:58 Checking COSService.exe integrity... 19.11.2014 14:19:58 COSService.exe is ok! 19.11.2014 14:19:58 File version is 1.0.0.1846 19.11.2014 14:19:58 Checking SynchronizationService.exe integrity... 19.11.2014 14:19:58 SynchronizationService.exe is ok! 19.11.2014 14:19:58 File version is 1.0.0.1846 19.11.2014 14:19:58 Checking ShellExtension.dll integrity... 19.11.2014 14:19:58 ShellExtension.dll is ok! 19.11.2014 14:19:58 File version is 2.0.0.1834 19.11.2014 14:19:58 Checking cbvd.sys integrity... 19.11.2014 14:19:58 UNABLE TO DETERMINE CHECKSUM FOR cbvd.sys! 19.11.2014 14:19:58 Checking if cbvd.sys is working properly... 19.11.2014 14:19:58 cbvd.sys IS NOT WORKING PROPERLY! 19.11.2014 14:19:58 Checking cbreparse.sys integrity... 19.11.2014 14:19:58 UNABLE TO DETERMINE CHECKSUM FOR cbreparse.sys! 19.11.2014 14:19:58 Checking if CBReparse.sys is working properly... 19.11.2014 14:19:58 CBReparse.sys IS NOT WORKING PROPERLY! 19.11.2014 14:19:58 Checking cbufs.sys integrity... 19.11.2014 14:19:58 UNABLE TO DETERMINE CHECKSUM FOR cbufs.sys! 19.11.2014 14:19:58 Checking if cbufs.sys is working properly... 19.11.2014 14:19:58 cbufs.sys IS NOT WORKING PROPERLY! 19.11.2014 14:19:58 Checking bdisk.sys integrity... 19.11.2014 14:19:58 UNABLE TO DETERMINE CHECKSUM FOR bdisk.sys! 19.11.2014 14:19:58 Checking if BDisk.sys is working properly... 19.11.2014 14:19:58 BDisk.sys IS NOT WORKING PROPERLY! 19.11.2014 14:19:58 Checking cbunat.exe integrity... 19.11.2014 14:19:58 cbunat.exe is ok! 19.11.2014 14:19:58 File version is 1.0.0.971 19.11.2014 14:19:58 Checking vdbus.sys integrity... 19.11.2014 14:19:58 vdbus.sys is ok! 19.11.2014 14:19:58 File version is 1.0.0.973 19.11.2014 14:19:58 Checking if cbvdbus.sys is working properly... 19.11.2014 14:19:58 cbvdbus.sys is working properly! 19.11.2014 14:19:58 Checking cos-core-lib.dll integrity... 19.11.2014 14:19:58 cos-core-lib.dll is ok! 19.11.2014 14:19:58 File version is 3.0.0.729 19.11.2014 14:19:58 Checking GUILANG.dll integrity... 19.11.2014 14:19:58 GUILANG.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1813 19.11.2014 14:19:58 Checking GUILANG_CHI.dll integrity... 19.11.2014 14:19:58 GUILANG_CHI.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1809 19.11.2014 14:19:58 Checking GUILANG_CZE.dll integrity... 19.11.2014 14:19:58 GUILANG_CZE.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1808 19.11.2014 14:19:58 Checking GUILANG_DE.dll integrity... 19.11.2014 14:19:58 GUILANG_DE.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1808 19.11.2014 14:19:58 Checking GUILANG_DU.dll integrity... 19.11.2014 14:19:58 GUILANG_DU.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1807 19.11.2014 14:19:58 Checking GUILANG_ESP.dll integrity... 19.11.2014 14:19:58 GUILANG_ESP.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1808 19.11.2014 14:19:58 Checking GUILANG_EST.dll integrity... 19.11.2014 14:19:58 GUILANG_EST.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1808 19.11.2014 14:19:58 Checking GUILANG_FIN.dll integrity... 19.11.2014 14:19:58 GUILANG_FIN.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1801 19.11.2014 14:19:58 Checking GUILANG_FRA.dll integrity... 19.11.2014 14:19:58 GUILANG_FRA.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1808 19.11.2014 14:19:58 Checking GUILANG_HUN.dll integrity... 19.11.2014 14:19:58 GUILANG_HUN.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1807 19.11.2014 14:19:58 Checking GUILANG_ITA.dll integrity... 19.11.2014 14:19:58 GUILANG_ITA.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1806 19.11.2014 14:19:58 Checking GUILANG_■■■.dll integrity... 19.11.2014 14:19:58 GUILANG_■■■.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1806 19.11.2014 14:19:58 Checking GUILANG_KOR.dll integrity... 19.11.2014 14:19:58 GUILANG_KOR.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1805 19.11.2014 14:19:58 Checking GUILANG_POL.dll integrity... 19.11.2014 14:19:58 GUILANG_POL.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1808 19.11.2014 14:19:58 Checking GUILANG_POR.dll integrity... 19.11.2014 14:19:58 GUILANG_POR.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1804 19.11.2014 14:19:58 Checking GUILANG_RO.dll integrity... 19.11.2014 14:19:58 GUILANG_RO.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1803 19.11.2014 14:19:58 Checking GUILANG_RU.dll integrity... 19.11.2014 14:19:58 GUILANG_RU.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1802 19.11.2014 14:19:58 Checking GUILANG_SLO.dll integrity... 19.11.2014 14:19:58 GUILANG_SLO.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1802 19.11.2014 14:19:58 Checking GUILANG_SWE.dll integrity... 19.11.2014 14:19:58 GUILANG_SWE.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1802 19.11.2014 14:19:58 Checking GUILANG_TUR.dll integrity... 19.11.2014 14:19:58 GUILANG_TUR.dll is ok! 19.11.2014 14:19:58 File version is 1.0.0.1800 19.11.2014 14:19:58 Checking ProxyDetector.exe integrity... 19.11.2014 14:19:58 ProxyDetector.exe is ok! 19.11.2014 14:19:58 File version is 1.0.0.1300 19.11.2014 14:19:58 Checking libeay32.dll integrity... 19.11.2014 14:19:58 libeay32.dll is ok (newer)! 19.11.2014 14:19:58 File version is 0.0.0.0 19.11.2014 14:19:58 Checking ssleay32.dll integrity... 19.11.2014 14:19:58 ssleay32.dll is ok (newer)! 19.11.2014 14:19:58 File version is 0.0.0.0 19.11.2014 14:19:58 Checking libeay32.dll integrity... 19.11.2014 14:19:58 libeay32.dll is ok (newer)! 19.11.2014 14:19:58 File version is 0.0.0.0 19.11.2014 14:19:58 Checking ssleay32.dll integrity... 19.11.2014 14:19:58 ssleay32.dll is ok (newer)! 19.11.2014 14:19:58 File version is 0.0.0.0 19.11.2014 14:19:58 Checking windows task scheduler functionality... 19.11.2014 14:19:58 Windows task scheduler is working OK! 19.11.2014 14:19:58 Diagnostics detected some errors (see uppercase errors)!

To troubleshoot it, I tried reinstalling it as the administrator user (running on the console) [I installed it as a user in the admin group before, but not “administrator”] and changing the comodo backup service to run as the sa,e console administrator user and I leave this user logged in to the console ( for running after hours) but it fails as well if I run it in the middle of the day.

  • Screen-shots with the error (if any);
  • if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
  • if the issue is a crash, program stops responding or freezes please see this topic
  • if the issue is an error please run the dbgInfo.bat in installation folder as administrator and post the resulting cbu file.

It is attached.

  • Any other Additional Information that can help us find the cause of the problem (for example: any non-default settings used);

The program is set to minimum compression. We send an email alert as well to our relay server. We use the |DATE2| macro. We ignore read errors and use VSS to lock the volume. We log to a file and we append to it. All other settings are the default.

[attachment deleted by admin]

4

I’m curious why this topic was moved here when its a 4.4.1.23 bug report?

5

ill merge your topic with the correct bug report topic

6

  1. I just installed Comoco backup (4.4.1) on windows 7 64bit. I had created a scheduled backup to run daily. If fails because the target drive is fat32 and it can’t create a large enough file… ok, that’s understandable. I edited the backup parm and changed it from daily to manual. It is still running daily and shows next backup as never. I’ve restarted comodo but it still runs the backup on a daily basis.

  2. On the 4.4.1 home screen it shows running 4.4.1 Everything is up to date but in the left column highlights it shows 4.3 BETA is available for download. It’s a little confusing that it’s showing a lower level version BETA for download. It may be that this is just some stale information showing up and slipped thru the cracks

7

Duplicate profiles created when one saves a schedule after creating profile. Schedule does not show scheduled times. This has been reported by three users at following thread.

https://forums.comodo.com/help-cb/custom-profile-duplicates-and-wont-save-schedule-t106538.0.html

8

Hello

System: win 7 sp1 64 bit + all updates. Antivirus is Avast! (disabled for this test). No other backup besides windows built-in.
Installed Windows 7 AIK ok.

Under Settings, I try to create a bootable rescue disk or ISO image. Blank disk is inserted. Running with Admin rights. The progress gets to 50% then fails every time with error on top: An Error Occurred creating the WinPE image.
The CBU.exe.log shows these potentially relevant errors:


16:31:19:650|Th000013e4|LN000307|_intern_RecCalculateRegPathProgressUnits] Key not found : SOFTWARE\ComodoGroup\ComodoBackup
[11.09.2015 16:31:19:650|Th000013e4|LN001209|ReadAndExportRegistryKeysRecurse] Cannot process H\S because 67
[11.09.2015 16:31:19:650|Th000013e4|LN000135|PerformRegistryBackup] _internPerformRegFileBackup call failed with API_STATUS 92.
[11.09.2015 16:31:19:650|Th000013e4|LN000280|SaveCBSettingsToRegFile] SaveCBSettingsToRegFile: StartBackup failed with error 92. 
[11.09.2015 16:31:19:650|Th000013e4|LN000916|CustomizePeImage] CustomizePeImage: SaveCBSettingsToRegFile failed with error 92
[11.09.2015 16:31:30:131|Th000013e4|LN001465|BuildAutomatedWinPeEnvironment] BuildAutomatedWinPeEnvironment: CustomizePeImage failed with  error 92

The first error is the key name. SOFTWARE\ComodoGroup\ComodoBackup does not seem to specify HKCU or HKLM. It needs to be HKCU because the key does not exist in HKLM.

I am able to save a system and files backup to an external drive. However It won’t let me create a profile or save the specific files selected to any format. This is the free/test version, so I don’t know if this feature is supposed to be enabled.

Attached is the debuginfo…cbu file
Thank you.

Regards,
At2010

[attachment deleted by admin]

9

This bug is with the installer, v4.4.1.23.

  • Windows 7 64bit
  • No other backup. Avast, Zone alarm, COMODO Programs Manager
  • Problem encountered during the ‘Installing’ phase of the installer.
  • Error message: “An error occurred during the installation process !”
  • Installer quits.
  • Full installer log copied below.

My assumptions:

  • When run: Installer unpacks temporary install files to temporary directory %tmp%/TemporaryComodoProduct
  • User agrees to EULA, picks install location, clicks ‘Install’
  • Installer looks for the previously unpacked temporary install files in %Temp%/TemporaryComodoProduct (note difference between %tmp% and %Temp%
  • Files not found. Installer dies.

For a successful install I copied %tmp%/TemporaryComodoProduct to %Temp%/TemporaryComodoProduct. Then ran installer again and it worked like a charm.

Installer log (fail):

[15.11.2015 19:23:55:686|Th00001070|LN002648|CheckForNewSetup] version ini web 4.4.1.23
[15.11.2015 19:23:55:686|Th00001070|LN002649|CheckForNewSetup] currentVersion 4.4.1.23
[15.11.2015 19:24:17:140|Th00001070|LN000092|isComodoProductInstalledEx] Failed to open SOFTWARE\ComodoGroup\Common\CommonBinaries with LSTATUS 2. Product name: CBU
[15.11.2015 19:24:17:140|Th00001070|LN000092|isComodoProductInstalledEx] Failed to open SOFTWARE\ComodoGroup\Common\CommonBinaries with LSTATUS 2. Product name: COS
[15.11.2015 19:24:17:140|Th00001070|LN000092|isComodoProductInstalledEx] Failed to open SOFTWARE\ComodoGroup\Common\CommonBinaries with LSTATUS 2. Product name: CCD
[15.11.2015 19:27:34:320|Th0000176c|LN003388|PluginUninstallAllBinariesForProduct] Starting uninstall ... 
[15.11.2015 19:27:34:320|Th0000176c|LN038765|InstallUpdateOrUninstallAllBinariesForProduct] Uninstalling all binaries from {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} ignore errrors OFF stop files in use OFF try at reboot ON removeRegs OFF ... 
[15.11.2015 19:27:34:320|Th0000176c|LN038799|InstallUpdateOrUninstallAllBinariesForProduct] Install path is Q:\Programs\COMODO Backup
[15.11.2015 19:27:34:326|Th0000176c|LN037130|LoadVersionIniInformation] Getting file \\?\Q:\Programs\COMODO Backup\version.ini content error 67
[15.11.2015 19:27:34:326|Th0000176c|LN038923|InstallUpdateOrUninstallAllBinariesForProduct] Loading existing version ini from \\?\Q:\Programs\COMODO Backup\version.ini error 67
[15.11.2015 19:27:34:326|Th0000176c|LN039000|InstallUpdateOrUninstallAllBinariesForProduct] Common directory is (null)
[15.11.2015 19:27:34:327|Th0000176c|LN039258|InstallUpdateOrUninstallAllBinariesForProduct] Removing install directory Q:\Programs\COMODO Backup
[15.11.2015 19:27:34:329|Th0000176c|LN039289|InstallUpdateOrUninstallAllBinariesForProduct] Common directory could not be determined
[15.11.2015 19:27:34:330|Th0000176c|LN039328|InstallUpdateOrUninstallAllBinariesForProduct] Uninstall cleanup done!
[15.11.2015 19:27:34:330|Th0000176c|LN039331|InstallUpdateOrUninstallAllBinariesForProduct] Process complete. Cleaning up...
[15.11.2015 19:27:34:330|Th0000176c|LN039361|InstallUpdateOrUninstallAllBinariesForProduct] Clean up complete
[15.11.2015 19:27:34:330|Th0000176c|LN003390|PluginUninstallAllBinariesForProduct] Uninstalling {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} with regs remove ON returned 0
[15.11.2015 19:27:34:516|Th0000176c|LN003351|PluginInstallOrUpdateAllBinariesForProduct] Starting install ... 
[15.11.2015 19:27:34:517|Th0000176c|LN038762|InstallUpdateOrUninstallAllBinariesForProduct] Installing all binaries from {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} ignore errrors OFF stop files in use OFF try at reboot ON removeRegs OFF ... 
[15.11.2015 19:27:34:517|Th0000176c|LN038799|InstallUpdateOrUninstallAllBinariesForProduct] Install path is Q:\Programs\COMODO Backup
[15.11.2015 19:27:34:522|Th0000176c|LN038884|InstallUpdateOrUninstallAllBinariesForProduct] Temporary path is %TEMP%\TemporaryComodoProduct
[15.11.2015 19:27:34:523|Th0000176c|LN037130|LoadVersionIniInformation] Getting file \\?\Q:\Programs\COMODO Backup\version.ini content error 67
[15.11.2015 19:27:34:523|Th0000176c|LN038923|InstallUpdateOrUninstallAllBinariesForProduct] Loading existing version ini from \\?\Q:\Programs\COMODO Backup\version.ini error 67
[15.11.2015 19:27:34:523|Th0000176c|LN037130|LoadVersionIniInformation] Getting file \\?\Q:\SSDOSC~1\Temp\TemporaryComodoProduct\version.ini content error 46
[15.11.2015 19:27:34:523|Th0000176c|LN038937|InstallUpdateOrUninstallAllBinariesForProduct] Installation / update cannot continue because we are missing version.ini. Path \\?\Q:\SSDOSC~1\Temp\TemporaryComodoProduct\version.ini error 46
[15.11.2015 19:27:34:523|Th0000176c|LN039361|InstallUpdateOrUninstallAllBinariesForProduct] Clean up complete
[15.11.2015 19:27:34:524|Th0000176c|LN039364|InstallUpdateOrUninstallAllBinariesForProduct] Process 1 failed for {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} path Q:\Programs\COMODO Backup because 46
[15.11.2015 19:27:34:524|Th0000176c|LN003353|PluginInstallOrUpdateAllBinariesForProduct] Installing {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} returned 46
[15.11.2015 19:27:36:236|Th0000176c|LN003388|PluginUninstallAllBinariesForProduct] Starting uninstall ... 
[15.11.2015 19:27:36:236|Th0000176c|LN038765|InstallUpdateOrUninstallAllBinariesForProduct] Uninstalling all binaries from {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} ignore errrors OFF stop files in use OFF try at reboot ON removeRegs ON ... 
[15.11.2015 19:27:36:236|Th0000176c|LN038799|InstallUpdateOrUninstallAllBinariesForProduct] Install path is Q:\Programs\COMODO Backup
[15.11.2015 19:27:36:251|Th0000176c|LN037130|LoadVersionIniInformation] Getting file \\?\Q:\Programs\COMODO Backup\version.ini content error 67
[15.11.2015 19:27:36:251|Th0000176c|LN038923|InstallUpdateOrUninstallAllBinariesForProduct] Loading existing version ini from \\?\Q:\Programs\COMODO Backup\version.ini error 67
[15.11.2015 19:27:36:251|Th0000176c|LN039000|InstallUpdateOrUninstallAllBinariesForProduct] Common directory is (null)
[15.11.2015 19:27:36:251|Th0000176c|LN039258|InstallUpdateOrUninstallAllBinariesForProduct] Removing install directory Q:\Programs\COMODO Backup
[15.11.2015 19:27:36:251|Th0000176c|LN039289|InstallUpdateOrUninstallAllBinariesForProduct] Common directory could not be determined
[15.11.2015 19:27:36:251|Th0000176c|LN039307|InstallUpdateOrUninstallAllBinariesForProduct] Removing registry keys...
[15.11.2015 19:27:36:251|Th0000176c|LN039328|InstallUpdateOrUninstallAllBinariesForProduct] Uninstall cleanup done!
[15.11.2015 19:27:36:251|Th0000176c|LN039331|InstallUpdateOrUninstallAllBinariesForProduct] Process complete. Cleaning up...
[15.11.2015 19:27:36:251|Th0000176c|LN039361|InstallUpdateOrUninstallAllBinariesForProduct] Clean up complete
[15.11.2015 19:27:36:251|Th0000176c|LN003390|PluginUninstallAllBinariesForProduct] Uninstalling {B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521} with regs remove ON returned 0

Hope this is helpful. :slight_smile:

10

I’m also running windows 7 64 bit and trying to run the installer 4.4.1.23. When I browse to the %tmp%/TemporaryComodoProduct I’m redirected to the %Temp%/TemporaryComodoProduct folder. Tried running the install as administrator and it doesn’t work. I did find that it creates the comodo folders and I believe that CBDrvSys.exe is the only file that makes it in there before the installer craps out. I did find that I can copy the files from the temp folder to the new directory and run it but it’s not happy about it. It’s unable to verify some of the file versions. Would really like to be able to install it without having to manipulate it.

11

Hello

I am deploying Comodo Backup silently using a script. Today I had the issue that if a user logs in for the first time on a machine and the Windows 10 Welcome Screen shows up it takes a pretty long time to complete and when it does there is no desktop showing up.

This effect is traced down to Comodo since it only happens when the program is installed (not configured and anyway) and that this happens on a fresh Windows 10 LTSB Evaluation. To be more precise… I traced it down to the service: COSService.exe as soon as I deactivate the service the initialisation of the user profile works like a charm.

When I logout the new user (after the initialisation of the desktop failed) and log him back in the desktop is showing up normal and everything seems fine.

I hope you can release a fix for this… even if the issue is resolvable by deactivating the service it gives me feeling that you guys do not really care about Windows 10 readiness.

[attachment deleted by admin]

12

Network auth bug?

I tried to create a backup job that saves to a network directory, where that directory is on an SMB server (running Samba). The server’s name is nimbus, and CBU shows it nicely in the list with the other hosts on the network. Double-clicking on the server name shows the list of directories that it should (accessing that list is not id/pw protected). However, one of the directories in there, called ‘bkp’ does need an id/pw to access. I can’t get CBU to prompt me for the creds.

Watching the CBU.exe.log file, I see the following line added when I double-click on the ‘bkp’ directory:

[16.01.2017 20:56:42:726|Th000012f8|LN013090|PopulateNetworkTreeForGuiGlobalTH] ValidateNetworkConnectionTH call failed with API_STATUS 4.

I tried clicking on it again, a little later and got these lines in the log file:

[16.01.2017 20:56:59:337|Th000011b8|LN001427|ListenForLoginLogoutThread] Waiting event took longer than 120000 miliseconds.
[16.01.2017 21:01:00:167|Th00001ee4|LN013090|PopulateNetworkTreeForGuiGlobalTH] ValidateNetworkConnectionTH call failed with API_STATUS 4.
[16.01.2017 21:01:05:448|Th00002164|LN002613|NetworkTestConnect] Computer name format is invalid for example it should be ‘\EmanuelPc’ or ‘\?\UNC\Emanuelpc’
[16.01.2017 21:01:05:464|Th00001e88|LN012825|PopulateNetworkTreeForGuiGlobalTH] ValidateNetworkConnectionTH call failed with API_STATUS 2.
[16.01.2017 21:01:07:120|Th000022a4|LN002613|NetworkTestConnect] Computer name format is invalid for example it should be ‘\EmanuelPc’ or ‘\?\UNC\Emanuelpc’
[16.01.2017 21:01:07:136|Th00002280|LN012825|PopulateNetworkTreeForGuiGlobalTH] ValidateNetworkConnectionTH call failed with API_STATUS 2.

I tried manually typing this into ‘Backup Name’ but same issue:

[16.01.2017 21:02:47:779|Th000023ec|LN013090|PopulateNetworkTreeForGuiGlobalTH] ValidateNetworkConnectionTH call failed with API_STATUS 4.

Let me try to restate the configuration on my SMB share:

\nimbus\ allows all, no creds needed
\nimbus\bkp\ needs creds
\nimbus\Public\ allows all, no creds, and CBU was able to backup to it

The fact that \nimbus\Public works, tells me that it is in fact a permission/auth problem in walking directory trees.

Is there someplace (that I haven’t found) where I can enter creds to be used by CBU? The creds I need are not the ‘currently logged in user.’

Mike

  • Your Operating System (and whether it’s 32bit/64bit);
    Windows 10 Pro, x64 (according to the System control panel, 10.0.10586 according to System Information)
  • Other Backup & Security Software Installed;
    NovaBackup, Nod32

[16.01.2017 20:54:58:996|Th00002384|LN012684|InitInstanceCollectDebugInfo] COMODO Backup 4.4.1.23
[16.01.2017 20:54:58:996|Th00002384|LN012691|InitInstanceCollectDebugInfo] 64bit
[16.01.2017 20:54:58:996|Th00002384|LN012718|InitInstanceCollectDebugInfo] Unknown windows 18
[16.01.2017 20:54:58:996|Th00002384|LN012729|InitInstanceCollectDebugInfo] Started with admin privileges…
[16.01.2017 20:54:58:996|Th00002384|LN012740|InitInstanceCollectDebugInfo] Command line: “C:\Program Files\COMODO\COMODO BackUp\CBU.exe” /elevate 1076
[16.01.2017 20:54:58:996|Th00002384|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[16.01.2017 20:54:59:043|Th0000057c|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[16.01.2017 20:54:59:324|Th00002384|LN000027|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[16.01.2017 20:54:59:324|Th00002384|LN012899|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5
[16.01.2017 20:54:59:324|Th00002384|LN009904|DispatchCommandLine] Waiting for process…
[16.01.2017 20:55:26:919|Th00002384|LN009906|DispatchCommandLine] Finished waiting for process…
[16.01.2017 20:55:26:919|Th00002384|LN012945|CGUIApp::InitInstance] CGUIApp::InitInstance: Invalid command line.
[16.01.2017 20:55:32:123|Th00002384|LN010486|LoadFtpLoginFromRegistry] LoadFtpLoginFromRegistry: CoreRegOpenKeyEx failed with error 67
[16.01.2017 20:55:32:154|Th00001e80|LN001995|PerformDiagnostics] #> COMODO Backup 4.4.1.23
[16.01.2017 20:55:32:154|Th00001e80|LN001997|PerformDiagnostics] #> Checking if restart is needed…
[16.01.2017 20:55:32:154|Th00001e80|LN002022|PerformDiagnostics] #> No restart needed… OK!
[16.01.2017 20:55:32:154|Th00001e80|LN002031|PerformDiagnostics] #> Verifying your windows version…
[16.01.2017 20:55:32:154|Th00001e80|LN002053|PerformDiagnostics] #> 64bit…
[16.01.2017 20:55:32:154|Th00001e80|LN002120|PerformDiagnostics] #> Windows 8
[16.01.2017 20:55:32:154|Th00001e80|LN002125|PerformDiagnostics] #> Windows version check OK!
[16.01.2017 20:55:32:154|Th00001e80|LN002131|PerformDiagnostics] #> Current user has administrator privileges!
[16.01.2017 20:55:32:154|Th00001e80|LN002143|PerformDiagnostics] #> Checking if Synchronization service is running…
[16.01.2017 20:55:32:154|Th00001e80|LN002151|PerformDiagnostics] #> Synchronization service is running!
[16.01.2017 20:55:32:154|Th00001e80|LN002178|PerformDiagnostics] #> COS service is running!
[16.01.2017 20:55:32:154|Th00001e80|LN002266|PerformDiagnostics] #> Checking CBU.exe integrity…
[16.01.2017 20:55:32:201|Th00001e80|LN002325|PerformDiagnostics] #> CBU.exe is ok!
[16.01.2017 20:55:32:201|Th00001e80|LN002339|PerformDiagnostics] #> File version is 1.0.0.1182
[16.01.2017 20:55:32:201|Th00001e80|LN002266|PerformDiagnostics] #> Checking CSE.exe integrity…
[16.01.2017 20:55:32:216|Th00001e80|LN002325|PerformDiagnostics] #> CSE.exe is ok!
[16.01.2017 20:55:32:216|Th00001e80|LN002339|PerformDiagnostics] #> File version is 1.0.0.978

13

Hi,

I started to get an “Backup failed with code 3 (Not enough memory)”.

Interesting that the day prior I had backed up a larger partition without a problem.
I did try compression on this smaller backup, though.

Any thoughts?

Using Win XP SP3 with 2 Gigs RAM, and plenty of Backup hard drive space.

Thanks in advance

14
  1. “An error occurred while setting the schedule. The schedule has not been set.”

After creating a schedule, I get this when attempting to edit it. Always. Impossible to get around without deleting the backup/schedule and - carefully - recreating it from scratch. Very annoying and fiddly.

  1. “Backup “\MYCLOUD{attached USB drive}{sub-folder}backup_inc_files.cbu” failed with code9” or, similarly, “… failed with code4”.

The last failure - a code 9 - occurred at around the 180G mark on a weekly scheduled backup. It also completely deleted the archive. Gone, after 24 hours of backing up. Seems that it was a network issue but Comodo just threw in the towel and died instead of retrying/picking up where it left off/etc. I am yet to have a backup actually work using Comodo CB. It’s a very frustrating piece of kit. If you can rely on a backup application, it’s pointless.

I’m going to try to split the back ups into smaller “chunks” and schedules but if this doesn’t work - reliably - it’s gone. It’s a pity because its one of the few that (supposedly) supports network drives on a schedule. (or maybe it doesn’t …)

Windows Server 2008R2 62bit Gigabyte BRIX I7 16G RAM 250G Samsung SSD. v4.4.1.23 fresh install (twice). I can’t see the rest of the suggested inclusions from here, sorry.

15

Further to my last post - is anyone monitoring these forums? - I’ve now settled into these two errors - 1 and 9.

I have five separate scheduled backups, all coming from a MyCloud NAS to a local 1T hard drive on a Win Server 2008R2 box, segmented into 700MB chunks.

Of the five schedules, 2 ALWAYS work and 3 ALWAYS fail, usually with Code 1 or Code 9, neither of which is specified in the error code list …

It seems to be a pretty ridiculous situation where the schedule creates, say 40G of backup segments and on the very last index write, it fails AND THEN DELETES EVERYTHING IT CREATED OVER 6-8 HOURS!

That’s crazy.

Anyway, unless some gets back to me soon, Comodo BU is getting binned.

16

Debug info from the end of the last failure. This was an incremental on a BU that had worked previously. Initial entries are just a few of many near the end of the BU.

…
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:528|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:543|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:543|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:543|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:543|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:543|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:543|Th0000175c|LN026887|__internReadBackupDeduplicated] End of the backup encountered!
[12.03.2017 16:34:16:543|Th0000175c|LN026540|ReadBackup] ReadBackupDeduplicated error 63
[12.03.2017 16:34:16:543|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:575|Th00001538|LN000812|GetTimeRemaining] Progress not initialized
[12.03.2017 16:34:16:575|Th0000175c|LN015931|VerifyEntireCBUArchive] #> Verification process ended succesfully
[12.03.2017 16:34:16:575|Th0000175c|LN012572|_BACKUP_CREATE::StartBackup] #> Backup verification succeeds.
[12.03.2017 16:34:16:590|Th0000175c|LN012646|_BACKUP_CREATE::StartBackup] #> Successfully finished
[12.03.2017 16:34:16:590|Th0000175c|LN017127|_CBU_SCHEDULER_AND_PROFILE_MANAGER::RunSpecificProfileBackup] #> Updating backup base for next incremental
[12.03.2017 16:34:16:606|Th0000175c|LN017251|_CBU_SCHEDULER_AND_PROFILE_MANAGER::RunSpecificProfileBackup] #> Backup base updated successfully!
[12.03.2017 16:34:19:851|Th00001790|LN011681|_BACKUP_CREATE::StartBackup] #> Running scheduled backup L: to My Computer
[12.03.2017 16:34:19:897|Th00001790|LN001849|PerformFileSystemBackup] #> Creating New Backup…
[12.03.2017 16:34:19:913|Th00001790|LN022861|CreateNewBackup] #> Deduplication is disabled because compression level is not highest.
[12.03.2017 16:34:19:929|Th00001790|LN022981|CreateNewBackup] #> Searching specified backup base
[12.03.2017 16:34:20:256|Th00001790|LN023211|CreateNewBackup] #> Base backup found in initial location D:\OurCloud Backups\LS\LS_Backups_19.cbu (snapshot no 2).
[12.03.2017 16:34:20:303|Th00001790|LN020388|OpenExistingBackup] #> Opening backup file D:\OurCloud Backups\LS\LS_Backups_19.cbu (snapshot 2)
[12.03.2017 16:34:20:443|Th00001790|LN023535|CreateNewBackup] #> Determining base cbu information…
[12.03.2017 16:34:20:724|Th00001790|LN023647|CreateNewBackup] #> Base was created Sat 11.Mar.2017 17:14:58
[12.03.2017 16:34:20:740|Th00001790|LN024439|CreateNewBackup] #> Creating incremental backup “D:\OurCloud Backups\LS\LS_Backups_19.cbu” (snapshot 3) (incremental depth 3)
[12.03.2017 16:34:20:755|Th00001790|LN013080|NewSerializeFileSystemBackupSource] #> Collecting information…
[12.03.2017 16:34:20:771|Th00001790|LN013081|NewSerializeFileSystemBackupSource] #> This might take a few minutes depending of the number of files and folders…
[12.03.2017 16:34:25:201|Th00001790|LN009927|_internGetTreeForPreBackupNew] #> Total items found is 831. Total size is 13.0 GB
[12.03.2017 16:34:25:279|Th00001790|LN013109|NewSerializeFileSystemBackupSource] #> Writing initial items information…
[12.03.2017 16:34:25:311|Th00001790|LN013200|NewSerializeFileSystemBackupSource] #> Reading parent backup tree…
[12.03.2017 16:34:25:404|Th00001790|LN010891|SetIncrementalTreeInformation] #> Comparing incremental information…
[12.03.2017 16:34:25:623|Th00001790|LN013362|NewSerializeFileSystemBackupSource] #> Reading parent backup tree properties…
[12.03.2017 16:34:32:970|Th00001790|LN013432|NewSerializeFileSystemBackupSource] #> Writing items content…
[12.03.2017 16:34:35:185|Th00001790|LN000172|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Call Start
[12.03.2017 16:34:35:341|Th00001790|LN000254|VSSFileSnapshot::SnapSingleFile] #> Initializing Shadow Copy. It might take some time…
[12.03.2017 16:34:41:160|Th00001790|LN000258|VSSFileSnapshot::SnapSingleFile] FileSnapshot::SnapSingleFile : error taking snapshot:HRESULT:80042308
[12.03.2017 16:34:41:207|Th00001790|LN002102|PerformItemContentSerialization] #> Cannot process security attributes… Assuming defaults…
[12.03.2017 16:34:41:457|Th00001790|LN002986|PerformItemContentSerialization] #> Processing changed data in item L:
[12.03.2017 16:36:01:937|Th00001790|LN004785|CoreFindFirstFile] FindFirstFile for \?\L:\Grupo Ecológico\SierraGordaVideo\Video Laura_DSC1094.MOV system error 64
[12.03.2017 16:36:16:742|Th00001d94|LN000378|ClearBackupLogListThread] Waiting mutex took longer than 120000 miliseconds. Mutex name BackupStepClearLogListMutex45645645654654324
[12.03.2017 16:36:16:742|Th000017c0|LN000378|ClearBackupLogListThread] Waiting mutex took longer than 120000 miliseconds. Mutex name BackupStepClearLogListMutex45645645654654324
[12.03.2017 16:36:16:757|Th00001444|LN000378|ClearBackupLogListThread] Waiting mutex took longer than 120000 miliseconds. Mutex name BackupStepClearLogListMutex45645645654654324
[12.03.2017 16:36:16:788|Th00001f20|LN000378|ClearBackupLogListThread] Waiting mutex took longer than 120000 miliseconds. Mutex name BackupStepClearLogListMutex45645645654654324
[12.03.2017 16:37:29:531|Th00001790|LN000172|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Call Start
[12.03.2017 16:37:29:531|Th00001790|LN000254|VSSFileSnapshot::SnapSingleFile] #> Initializing Shadow Copy. It might take some time…
[12.03.2017 16:37:30:093|Th00001790|LN000258|VSSFileSnapshot::SnapSingleFile] FileSnapshot::SnapSingleFile : error taking snapshot:HRESULT:80042316
[12.03.2017 16:37:30:093|Th00001790|LN002986|PerformItemContentSerialization] #> Processing changed data in item L:\Grupo Ecológico\SierraGordaVideo\Video Laura_DSC1094.MOV
[12.03.2017 16:37:55:786|Th00001790|LN013493|NewSerializeFileSystemBackupSource] #> Writing indexation…
[12.03.2017 16:37:56:067|Th00001790|LN010258|SerializeBackupTree] #> A write error occurred
[12.03.2017 16:37:56:067|Th00001790|LN010259|SerializeBackupTree] Write backupn failed with code 1
[12.03.2017 16:37:56:067|Th00001790|LN013503|NewSerializeFileSystemBackupSource] SerializeBackupTree failed with code 1
[12.03.2017 16:37:56:098|Th00001790|LN001942|PerformFileSystemBackup] #> Error 1 occurred
[12.03.2017 16:37:56:098|Th00001790|LN012058|_BACKUP_CREATE::StartBackup] Native jobs file names could not be reverted because 97 !
[12.03.2017 16:38:00:295|Th00001790|LN012365|_BACKUP_CREATE::StartBackup] #> Email notification sent successfully!
[12.03.2017 16:38:00:295|Th00001790|LN012378|_BACKUP_CREATE::StartBackup] Backup process failed because 1
[12.03.2017 16:38:00:295|Th00001790|LN012386|_BACKUP_CREATE::StartBackup] #> Backup failed with code 1 (Internal error).
[12.03.2017 16:38:00:310|Th00001790|LN017583|_CBU_SCHEDULER_AND_PROFILE_MANAGER::RunSpecificScheduledBackup] SCHEDULER MANAGER: Failed to backup because 1
[12.03.2017 16:38:00:326|Th00001790|LN018513|_CBU_SCHEDULER_AND_PROFILE_MANAGER::RunFirstQueuedBackup] Running first queued backup failed because 1
[12.03.2017 16:38:00:326|Th00001790|LN001637|CBackupStep4::RunScheduleThreadBody] scheduleManager.RunFirstQueuedBackup error 1

17

And here’s some more from a rerun of the same BU:

[12.03.2017 02:04:09:343|Th00001700|LN002984|PerformItemContentSerialization] #> Processing M:\Mp3s\Loli Molina\Rubi\Loli Molina - Rubi - 10 Ludmila.mp3
[12.03.2017 02:04:11:215|Th00001700|LN013493|NewSerializeFileSystemBackupSource] #> Writing indexation…
[12.03.2017 02:04:11:683|Th00001700|LN010258|SerializeBackupTree] #> A write error occurred
[12.03.2017 02:04:11:683|Th00001700|LN010259|SerializeBackupTree] Write backupn failed with code 1
[12.03.2017 02:04:11:683|Th00001700|LN013503|NewSerializeFileSystemBackupSource] SerializeBackupTree failed with code 1
[12.03.2017 02:04:12:744|Th00001700|LN001942|PerformFileSystemBackup] #> Error 1 occurred
[12.03.2017 02:04:12:744|Th00001700|LN012058|_BACKUP_CREATE::StartBackup] Native jobs file names could not be reverted because 97 !
[12.03.2017 02:04:36:097|Th00001700|LN012365|_BACKUP_CREATE::StartBackup] #> Email notification sent successfully!
[12.03.2017 02:04:36:097|Th00001700|LN012378|_BACKUP_CREATE::StartBackup] Backup process failed because 1
[12.03.2017 02:04:36:097|Th00001700|LN012386|_BACKUP_CREATE::StartBackup] #> Backup failed with code 1 (Internal error).
[12.03.2017 02:04:36:128|Th00001700|LN017583|_CBU_SCHEDULER_AND_PROFILE_MANAGER::RunSpecificScheduledBackup] SCHEDULER MANAGER: Failed to backup because 1
[12.03.2017 02:09:22:092|Th000018fc|LN011272|__internReadBackupHeaderFromSpecificCBUFile] Backup was unexpectedly aborted
[12.03.2017 02:09:22:092|Th000018fc|LN011273|__internReadBackupHeaderFromSpecificCBUFile] Can’t allocate old header!
[12.03.2017 02:09:22:108|Th000018fc|LN021100|OpenExistingBackup] __internReadBackupHeader failed because 56
[12.03.2017 02:09:22:108|Th000018fc|LN000519|_BACKUP_RESTORE::SetInitializationInformation] Opening D:\OurCloud Backups\Music BU\Music_Backups.cbu error 56
[12.03.2017 02:09:31:218|Th00001bbc|LN005835|__internReadBackupHeaderFromSpecificCBUFile] Chunk doesn’t contain header information
[12.03.2017 02:09:31:452|Th00001bbc|LN016929|GetFirstBackupNameByBackupGUID] First split was not found!
[12.03.2017 02:09:31:452|Th00001bbc|LN020987|OpenExistingBackup] GetFirstBackupNameBySplitName failed because 103
[12.03.2017 02:09:31:452|Th00001bbc|LN000519|_BACKUP_RESTORE::SetInitializationInformation] Opening D:\OurCloud Backups\Music BU\Music_Backups_9.cbu error 103
[12.03.2017 02:09:38:207|Th00001628|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[12.03.2017 16:41:07:511|Th00000b70|LN012684|InitInstanceCollectDebugInfo] COMODO Backup 4.4.1.23
[12.03.2017 16:41:07:511|Th00000b70|LN012691|InitInstanceCollectDebugInfo] 64bit
[12.03.2017 16:41:07:526|Th00000b70|LN012718|InitInstanceCollectDebugInfo] Unknown windows 13
[12.03.2017 16:41:07:526|Th00000b70|LN012729|InitInstanceCollectDebugInfo] Started with admin privileges…
[12.03.2017 16:41:07:526|Th00000b70|LN012740|InitInstanceCollectDebugInfo] Command line: “C:\Program Files\COMODO\COMODO BackUp\CBU.exe” /collectdebuginfo
[12.03.2017 16:41:07:526|Th00000b70|LN000400|CBUScriptParser::ExtractParametersList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:41:07:526|Th00000b70|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[12.03.2017 16:41:07:526|Th00000b70|LN000027|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[12.03.2017 16:41:07:542|Th00000b70|LN000260|ExtractCommandLineParameterList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:41:07:542|Th00000b70|LN000400|CBUScriptParser::ExtractParametersList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:41:07:557|Th00000b70|LN012899|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5
[12.03.2017 16:41:07:557|Th00000b70|LN000260|ExtractCommandLineParameterList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:41:07:557|Th00000b70|LN000515|DumpCBUDebugInfoEx] UTC System time is 22:41:07:557 12/03/2017
[12.03.2017 16:41:07:573|Th00000b70|LN000355|LoadCOSConfigFromRegistry] Key value not found : L
[12.03.2017 16:41:07:776|Th00000b70|LN000572|DumpCBUDebugInfoEx] TestCOSServer error 4
[12.03.2017 16:41:07:947|Th00000b70|LN017813|GetBackupByGUID] CoreQueryDirectory failed with code 46
[12.03.2017 16:41:07:947|Th00000b70|LN013987|ReadBackupHeaderAndFooterForSpecificSnapshot] GetBackupByGUID failed because 46
[12.03.2017 16:41:07:947|Th00000b70|LN020609|OpenExistingBackup] Opening backup [C:\Users\ADMINI~1\AppData\Local\Temp\2\ComodoCompressedLogs\DebugInfo__12_03_2017__16_41_07.cbu] failed because 46
[12.03.2017 16:41:07:947|Th00000b70|LN033486|DeleteIncrementalAndDifferentialTreeForBackup] Opening C:\Users\ADMINI~1\AppData\Local\Temp\2\ComodoCompressedLogs\DebugInfo__12_03_2017__16_41_07.cbu error 46
[12.03.2017 16:41:08:072|Th00000b70|LN000172|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Call Start
[12.03.2017 16:41:08:790|Th00000b70|LN000223|VSSFileSnapshot::SnapSingleFile] FileSnapshot::SnapSingleFile : error taking snapshot:HRESULT:80042316
[12.03.2017 16:41:08:790|Th00000b70|LN002560|PerformItemContentSerialization] Cannot process file using VSS because 4
[12.03.2017 16:41:08:790|Th00000b70|LN002564|PerformItemContentSerialization] Cannot access file because 4
[12.03.2017 16:41:09:242|Th00000b70|LN012058|_BACKUP_CREATE::StartBackup] Native jobs file names could not be reverted because 97 !
[12.03.2017 16:41:09:289|Th00000b70|LN013007|CGUIApp::InitInstance] CGUIApp::InitInstance: Command line operation successful(silent)
[12.03.2017 16:41:09:383|Th00000b70|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[12.03.2017 16:55:42:048|Th000017dc|LN012684|InitInstanceCollectDebugInfo] COMODO Backup 4.4.1.23
[12.03.2017 16:55:42:048|Th000017dc|LN012691|InitInstanceCollectDebugInfo] 64bit
[12.03.2017 16:55:42:048|Th000017dc|LN012718|InitInstanceCollectDebugInfo] Unknown windows 13
[12.03.2017 16:55:42:048|Th000017dc|LN012729|InitInstanceCollectDebugInfo] Started with admin privileges…
[12.03.2017 16:55:42:048|Th000017dc|LN012740|InitInstanceCollectDebugInfo] Command line: “C:\Program Files\COMODO\COMODO BackUp\CBU.exe” /collectdebuginfo
[12.03.2017 16:55:42:048|Th000017dc|LN000400|CBUScriptParser::ExtractParametersList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:55:42:064|Th000017dc|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[12.03.2017 16:55:42:064|Th000017dc|LN000027|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[12.03.2017 16:55:42:079|Th000017dc|LN000260|ExtractCommandLineParameterList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:55:42:079|Th000017dc|LN000400|CBUScriptParser::ExtractParametersList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:55:42:079|Th000017dc|LN012899|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5
[12.03.2017 16:55:42:079|Th000017dc|LN000260|ExtractCommandLineParameterList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:55:42:079|Th000017dc|LN000515|DumpCBUDebugInfoEx] UTC System time is 22:55:42:079 12/03/2017
[12.03.2017 16:55:42:266|Th000017dc|LN000572|DumpCBUDebugInfoEx] TestCOSServer error 4
[12.03.2017 16:55:42:438|Th000017dc|LN019754|GetBackupByGUID] Backup not found!
[12.03.2017 16:55:42:438|Th000017dc|LN013987|ReadBackupHeaderAndFooterForSpecificSnapshot] GetBackupByGUID failed because 5
[12.03.2017 16:55:42:438|Th000017dc|LN020609|OpenExistingBackup] Opening backup [C:\Users\ADMINI~1\AppData\Local\Temp\2\ComodoCompressedLogs\DebugInfo__12_03_2017__16_55_42.cbu] failed because 67
[12.03.2017 16:55:42:438|Th000017dc|LN033486|DeleteIncrementalAndDifferentialTreeForBackup] Opening C:\Users\ADMINI~1\AppData\Local\Temp\2\ComodoCompressedLogs\DebugInfo__12_03_2017__16_55_42.cbu error 67
[12.03.2017 16:55:42:578|Th000017dc|LN000172|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Call Start
[12.03.2017 16:55:55:776|Th000018a0|LN000518|ArpBrowsing] Warning: ShellExecuteEx failed with code GetLastError==-2147418113
[12.03.2017 16:55:58:412|Th000017dc|LN000305|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Successfully ended
[12.03.2017 16:55:59:005|Th000017dc|LN012058|_BACKUP_CREATE::StartBackup] Native jobs file names could not be reverted because 97 !
[12.03.2017 16:55:59:099|Th000017dc|LN013007|CGUIApp::InitInstance] CGUIApp::InitInstance: Command line operation successful(silent)
[12.03.2017 16:55:59:115|Th000017dc|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[12.03.2017 16:56:25:260|Th000021ec|LN012684|InitInstanceCollectDebugInfo] COMODO Backup 4.4.1.23
[12.03.2017 16:56:25:260|Th000021ec|LN012691|InitInstanceCollectDebugInfo] 64bit
[12.03.2017 16:56:25:260|Th000021ec|LN012718|InitInstanceCollectDebugInfo] Unknown windows 13
[12.03.2017 16:56:25:260|Th000021ec|LN012729|InitInstanceCollectDebugInfo] Started with admin privileges…
[12.03.2017 16:56:25:276|Th000021ec|LN012740|InitInstanceCollectDebugInfo] Command line: “C:\Program Files\COMODO\COMODO BackUp\CBU.exe” /collectdebuginfo
[12.03.2017 16:56:25:276|Th000021ec|LN000400|CBUScriptParser::ExtractParametersList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:56:25:276|Th000021ec|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.
[12.03.2017 16:56:25:791|Th000021ec|LN000027|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[12.03.2017 16:56:25:791|Th000021ec|LN000260|ExtractCommandLineParameterList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:56:25:791|Th000021ec|LN000400|CBUScriptParser::ExtractParametersList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:56:25:791|Th000021ec|LN012899|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5
[12.03.2017 16:56:25:791|Th000021ec|LN000260|ExtractCommandLineParameterList] VALUE FOR PARAM NO. 1 : --(null)–
[12.03.2017 16:56:25:806|Th000021ec|LN000515|DumpCBUDebugInfoEx] UTC System time is 22:56:25:806 12/03/2017
[12.03.2017 16:56:25:993|Th000021ec|LN000572|DumpCBUDebugInfoEx] TestCOSServer error 4
[12.03.2017 16:56:26:181|Th000021ec|LN019754|GetBackupByGUID] Backup not found!
[12.03.2017 16:56:26:181|Th000021ec|LN013987|ReadBackupHeaderAndFooterForSpecificSnapshot] GetBackupByGUID failed because 5
[12.03.2017 16:56:26:181|Th000021ec|LN020609|OpenExistingBackup] Opening backup [C:\Users\ADMINI~1\AppData\Local\Temp\2\ComodoCompressedLogs\DebugInfo__12_03_2017__16_56_26.cbu] failed because 67
[12.03.2017 16:56:26:181|Th000021ec|LN033486|DeleteIncrementalAndDifferentialTreeForBackup] Opening C:\Users\ADMINI~1\AppData\Local\Temp\2\ComodoCompressedLogs\DebugInfo__12_03_2017__16_56_26.cbu error 67
[12.03.2017 16:56:26:321|Th000021ec|LN000172|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Call Start
[12.03.2017 16:56:35:135|Th000021ec|LN000305|VSSFileSnapshot::SnapSingleFile] VSS SnapSingleFile Successfully ended
[12.03.2017 16:56:35:572|Th000021ec|LN012058|_BACKUP_CREATE::StartBackup] Native jobs file names could not be reverted because 97 !
[12.03.2017 16:56:35:650|Th000021ec|LN013007|CGUIApp::InitInstance] CGUIApp::InitInstance: Command line operation successful(silent)
[12.03.2017 16:56:35:728|Th000021ec|LN002027|_COS_CLIENT_OPERATION_CONTROLLER::__internStopRespNotificatorTH] Response notificator thread already stopped.

18

Apologies for this, but there is no other way to see HOW TO POST A NEW POST !!!
The explanation in the Help (Posting - Online Manual) is not valid because I do not see a button for New Topic anywhere on this board.
Please answer so that I can post my actual problem.

19

Near the top of any board you will find the buttons for new topic, mark read, notify, etc. See attached with highlighted area.