COMODO BackUp 4.0.7 Bug Reports

News / Announcements / Feedback - CB
1

Please post all bug reports & BSOD’s here.
Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
  • if the issue is a crash, program stops responding or freezes please see this topic
  • if the issue is an error (not program crash or freeze) please see this topic
  • Any other Additional Information (for example, any non-default settings used);
2

After you change the name of a Custom profile the change isn’t displayed.
It keeps showing the old name until you refresh the GUI or re-edit the name again.

  • Windows 7, 32bit
  • CIS
  • Create a Custom Backup profile and try to rename it, after the change the GUI isn’t refreshed and it still shows the old name.
  • Change the name again or reload the interface
  • N/A
  • N/A
  • NTFS
  • N/A
  • UAC Default
3

Is CBU 4 out of beta? (It shouldn’t be.)

I can’t read my backups:

https://forums.comodo.com/help-cb/error-reading-from-cbu-backup-t77535.0.html;msg557389#msg557389

4

I just want to inform that if you use a password with at least 20 characters long, you won´t be able to sign in trough CB to the on line storage.

I am able to use 20 characters to sign in on the site, www.ccloud.com.
But when using CB, i simply get the message “wrong password or username”. Which is not wrong because i use Keepass (V. 2.15) to sign in and it works in the respective site.

Because of that i then modified my password using only 8 characters and finally i was able to sign in trough CB.

I hope this is addressed because is very important for a cloud storage to give the option to use very strong passwords.

Thanks.

5

Edited for clarification. >:-D

6

  • Your Operating System (and whether it’s 32bit/64bit); windows 7 32 bit

  • Other Backup & Security Software Installed; CIS 5.8, panda url sscanner

  • How you produced the problem; created a custom backup, shut down computer and a few days later tired to back up again, CB crashes when ever I try to do any backup.

  • How you tried to resolve the problem; none

  • Screen-shots with the error (if any);none

  • Post Memory Dumps on crash if you encounter any; none

  • file system (FAT32/NTFS/…) ntfs

  • All log files (%TEMP%\ComodoLogsFolder and \Windows\Temp\ComodoLogsFolder). You can compress these folders into a single zip file. attached

  • does Diagnose says the application is installed correctly? trying repair now, will change post later if it is fixed

  • User Account Control On/Off ? off

  • Any other Additional Information;

[attachment deleted by admin]

7

Please create a dump file when crash occurs. (Task Manager → Processes → CBU.exe → right click → Choose “Create Dump file”). This will help us determine the exact cause of crash.
Then compress and upload it to an online storage account and then post share link so we can download it.

Thanks

8

http://www.megaupload.com/?d=ZKTYUIW1

9

Unfortunately, the dump file doesn’t seem to have any information regarding the cause of the crash.
Are you sure it was taken after the CBU.exe process crashed?

Another way to track the cause of the crash would be to export the registry keys (HKEY_CURRENT_USER\Software\ComodoGroup and HKEY_LOCAL_MACHINE\Software\ComodoGroup), then delete the keys and try again to see if the process crashes.
If it doesn’t crash anymore then this is the cause, if so please email me the exported keys so I can see which caused the crash and why.

Thanks

10

I get BSOD every few hours.

cbufs.sys (CBUFS+0x11ACB) Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88001336ACB, 0xFFFFF88008B69768, 0xFFFFF88008B68FC0) Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
  • Win 7, 64bit
  • CIS 5.8/MSE
  • N/A
  • N/A
  • All log and dump files in the attachment.
  • NTFS
  • N/A
  • UAC Off
  • I have a NFS “mounted” but disconnected for most of the time. Not sure if this is relevant.

[attachment deleted by admin]

11

two problems, I have incremental simple copy setup and it mirrors, if the source files are gone it deletes them from the back up, it should not mirror unless I tell it to.

Also I am having some weird errors when backing up but I can’t seem to find the log files to post here, where are they kept??

EDIT: I found the problem, I have to turn logs on, I think they should automatically be turned on, even if I create a custom backup.

12

ok here is the log file, what is up with the error 55 stuff, it says inaccessable but it does backup to the D: drive just fine??

29.10.2011 12:02:36 Initiating incremental backup ...
29.10.2011 12:02:36 Collecting source information...
29.10.2011 12:02:52 Number of files and folders found so far : 17812...
29.10.2011 12:03:07 Total number of files and folders found : 37859. Total size is : 382.22 GB.
29.10.2011 12:03:08 Preprocessing file tree: 14 percent
29.10.2011 12:03:09 Preprocessing file tree: 29 percent
29.10.2011 12:03:10 Preprocessing file tree: 43 percent
29.10.2011 12:03:11 Preprocessing file tree: 58 percent
29.10.2011 12:03:13 Preprocessing file tree: 72 percent
29.10.2011 12:03:14 Preprocessing file tree: 87 percent
29.10.2011 12:03:14 Preprocessing file tree: 100 percent
29.10.2011 12:03:14 Collecting destination information...
29.10.2011 12:03:30 Number of files and folders found so far : 25660...
29.10.2011 12:03:36 Total number of files and folders found : 37858. Total size is : 382.22 GB.
29.10.2011 12:03:37 Preprocessing file tree: 14 percent
29.10.2011 12:03:38 Preprocessing file tree: 29 percent
29.10.2011 12:03:40 Preprocessing file tree: 43 percent
29.10.2011 12:03:40 Preprocessing file tree: 58 percent
29.10.2011 12:03:42 Preprocessing file tree: 72 percent
29.10.2011 12:03:43 Preprocessing file tree: 87 percent
29.10.2011 12:03:44 Preprocessing file tree: 100 percent
29.10.2011 12:03:44 Comparing information...
29.10.2011 12:03:44 Comparing incremental information...
29.10.2011 12:04:07 Starting incremental backup...
29.10.2011 12:04:07 Processing changed item C:\Users\Julian\Desktop
29.10.2011 12:04:07 Processing new item C:\Users\Julian\Desktop\backup.cbs
29.10.2011 12:04:07 Unable to process item D:\Backups\Intel Computer\Documents\My Music\. Error code 55
29.10.2011 12:04:07 Skipping inaccessible item C:\Users\Julian\Documents\My Music
29.10.2011 12:04:07 Unable to process item D:\Backups\Intel Computer\Documents\My Pictures\. Error code 55
29.10.2011 12:04:07 Skipping inaccessible item C:\Users\Julian\Documents\My Pictures
29.10.2011 12:04:07 Unable to process item D:\Backups\Intel Computer\Documents\My Videos\. Error code 55
29.10.2011 12:04:07 Skipping inaccessible item C:\Users\Julian\Documents\My Videos
29.10.2011 12:04:08 Finalizing backup process...
29.10.2011 12:04:08 Done
13

I get an Error 43 using macro |DATE3| on a simple full backup. |DATE1| or |DATE2| are OK
using macros |YEAR||MONTH||DAY| as a replacement is fine.

  • Windows 7 64 french
  • Other Backup & Security Software Installed : None
  • How you produced the problem : Create New Backup
  • How you tried to resolve the problem : using macros |YEAR||MONTH||DAY| instead of |DATE3|
  • file system (FAT32/NTFS/…) : NTFS
  • does Diagnose says the application is installed correctly? : YES
  • User Account Control On/Off ? OFF
14

When doing backup to the zip file polish letters are gone, and instead of them there are question marks (?).

Forexample instead of córka.zip there is c?rka.zip

15

  • Your Operating System (and whether it’s 32bit/64bit); Windows 7 Sp1 x64

  • Other Backup & Security Software Installed; Acronis True Image Home 2012 and Norton 360

  • How you produced the problem; Installed Latest version attempted to create a custom backup

  • How you tried to resolve the problem; Reboot, Reinstall, Restart, nothing worked.

  • Screen-shots with the error (if any); See Attached

  • Post Memory Dumps on crash if you encounter any; None

  • file system (FAT32/NTFS/…) NTFS

  • All log files (%TEMP%\ComodoLogsFolder and \Windows\Temp\ComodoLogsFolder). You can compress these folders into a single zip file: See Attached

  • does Diagnose says the application is installed correctly? No Diagnose Option

  • User Account Control On/Off ? On

  • Any other Additional Information; Program locks up hard when trying to create a custom profile. Windows reports program has stopped and have to close it to stop it. This happens EVERY time with the latest version. I also have Norton 360 V.5 installed at this time as this is NOT my COMODO machine that does not have CIS installed.

dev
Fall River MA

[attachment deleted by admin]

16

Hi,

When crash occurs please create a dump file (Task Manager → Processes → cbu.exe → right click → choose “Create dump file”).
Compress the dump file, then upload it to Online Storage, share it (from website) and post the download link so we can analyze it.

Thanks

17

  • Your Operating System (and whether it’s 32bit/64bit); Windows 7 Sp1 32bit

  • Other Backup & Security Software Installed; CIS 5.8 and CTM 2.9

  • How you produced the problem; Attempted to install latest version (4.0.7) and on rebooting system goes into a reboot loop. Interactive load reports last attempted driver load was cbvd.sys.

  • How you tried to resolve the problem; Reboot, Reinstall, Restart, nothing worked.

  • Screen-shots with the error (if any);

  • Post Memory Dumps on crash if you encounter any; None

  • file system (FAT32/NTFS/…) NTFS

  • All log files (%TEMP%\ComodoLogsFolder and \Windows\Temp\ComodoLogsFolder). You can compress these folders into a single zip file:

  • does Diagnose says the application is installed correctly? No Diagnose Option

  • User Account Control On/Off ? On

  • Any other Additional Information; Win7 recovery console reports errors in {bootmgr}. Same error occured with previous versions of CB4.X. CTM rollback successful back to pre CB4.0.7 install.

Ewen :frowning:

P.S. Exactly the same error on a Windows 7 64 bit system. Same protection software installed.

18

backup failed with error code 3 (not enough memory)

Windows XP sp2 3.5 Gb
Backup type: Incremental / Automatic base / files & directories / CBU file.
Backup to network drive, backup location entered in the format \10.10.10.3\someDir

At 94%, after 8+ hours, the error occurred.

The folder to backup contains 21.000 files in 484 folders.

Nothing else running at that time on this pc, so the backup had ± 3gb Ram available!
I did run a disk backup (of another disk) succesfully before to (another) network drive.

I uninstalled Norton Ghost 9.0 before (which served me well for years), alas…

Hope you can help / solve the issue.
Tom

19

Please go to windows menu → run → type %TEMP%\ComodoLogsFolder → hit enter → compress this folder (zip) → post it here for analysis so we can determine the cause of the issue.

Thanks

20

BUMP - I don’t want to have to go back to V3 but email backup is essential. :-\