Author Topic: How to collect debug information  (Read 12106 times)

Offline Emanuel Sescu

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How to collect debug information
« on: October 20, 2010, 10:41:36 AM »
Debug information is useful to determine the cause of errors.

1) Run the dbgInfo.bat file in installation directory as administrator (right click -> Run as)
2) Post the resulting cbu file with a description of the problem

Logs have a 200KB size limit to avoid using too much disk space, so it's best to collect the logs as soon as the error occurs, otherwise log data might be over-written.
The logs size limit can be changed in registry "HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\Common\Settings"

Note: If the program crashes, stops responding or freezes, we also need dump file. Please see this topic.

Thanks
« Last Edit: December 16, 2013, 07:10:55 AM by Emanuel Sescu »
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Offline mouse1

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Re: How to collect debug information
« Reply #1 on: November 22, 2012, 12:35:38 PM »
Just to say there are two relevant keys in there, on that refers to log size and one to version 2 log size. Shall we increase both? (I have just multiplied by 4 is that OK?)

Offline Emanuel Sescu

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Re: How to collect debug information
« Reply #2 on: November 23, 2012, 06:06:21 AM »
Yes, you can increase them both.

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