How to collect debug information

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1

Debug information is useful to determine the cause of errors.

  1. Run the dbgInfo.bat file in installation directory as administrator (right click → Run as)
  2. Post the resulting cbu file with a description of the problem

Logs have a 200KB size limit to avoid using too much disk space, so it’s best to collect the logs as soon as the error occurs, otherwise log data might be over-written.
The logs size limit can be changed in registry “HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\Common\Settings”

Note: If the program crashes, stops responding or freezes, we also need dump file. Please see this topic.

Thanks

2

Just to say there are two relevant keys in there, on that refers to log size and one to version 2 log size. Shall we increase both? (I have just multiplied by 4 is that OK?)

3

Yes, you can increase them both.