COMODO BackUp 4.0.4 BETA5 Bug Reports

Beta Corner - CB
1

Please post all bug reports & BSOD’s here.

Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • file system (FAT32/NTFS/…)
  • All log files;
  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in %TEMP% folder)
  • User Account Control On/Off ?
  • Any other Additional Information;
2

Reboot dialog typo; it shows a $ after the product variable.

- Your Operating System (and whether it’s 32bit/64bit);
Windows XP, SP3

- Other Backup & Security Software Installed;
None

- How you produced the problem;
Install product

- How you tried to resolve the problem;
Unable hardcoded

- Screen-shots with the error (if any);

- Post Memory Dumps on crash if you encounter any;
N/A

- file system (FAT32/NTFS/…)
NTFS

- All log files;
N/A

- does Diagnose says the application is installed correctly? (“Diagnose report.txt” in %TEMP% folder)
N/A

- User Account Control On/Off ?
Not available on XP

- Any other Additional Information
N/A

[attachment deleted by admin]

3

error 3: Not Enough Memory

  • Your Operating System (and whether it’s 32bit/64bit); Win7 Home premium SP1 64bit 4GB RAM
  • Other Backup & Security Software Installed; Mozy Home, Mcafee Internet Security
  • How you produced the problem; 3rd time incremental backup runs, either automatically or manually
  • How you tried to resolve the problem; no
  • Screen-shots with the error (if any); attached
  • Post Memory Dumps on crash if you encounter any; none
  • file system (FAT32/NTFS/…) NTFS network attached
  • All log files;
  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in %TEMP% folder)
  • User Account Control On/Off ? On
  • Any other Additional Information;

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4

A problem that persists since BETA 4:

I used to use Full Sync Backup of several folders onto removable HDD.
Before BETA 4 everything was fine and the source folders were sync-copied into %TARGET%\backup_full_files

However, since BETA 4 I get an error:
Only one item can be synchronized.
Backup failed with code 33 (Invalid request).

Synchronization of one folder does not return this error.

BETA 3 worked perfectly and much quicker than previous versions

5

I am getting the same sync message as conxt.

Also I am being asked to input a time interval for “Real time Sync” back ups. See attached.

Vista (fully patched) and Windows 7 (fully patched.
CIS
Macrium reflect free
NTFS
UAC off

Uninstalling on Vista, CBU causes computer start up problems. Had to reload Macrium image to get back working again.

c

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6

Hi

Can you please create a debug file? https://forums.comodo.com/news-announcements-feedback-cb/how-to-collect-debug-information-t63958.0.html
This would help us determine the cause of the issue.

Thanks

7

I can’t get a debug file to appear after following the recommended steps. [note: I did un-install the online storage component as I do not use that]. I also went into the \Program Files\Comodo\Comodo BackUp directory and typed (without ") CBU.exe /enabledebug, reproduced problem, CBU.exe /dumpdebugcontent but still nothing. I may be missing something obvious, any suggestions?

8

Are you running UAC?
If so are you running the command-box in ‘Run as administrator’ mode? it might be causing permission issues here.

9

re: error 3: Not Enough Memory

Debug attached.

Thanks; with respect to getting the dump, it was the UAC problem.

[attachment deleted by admin]

10

I wasn’t running the main CBU.exe process as administrator. I have changed that to “Run as Administrator” and wil test this whole process again from scratch. Please hold off on diagnosing the problem until I can reproduce the problem.

11

It’s getting further but crashing at the end of the incremental now, please see the attached screenshot and debug.

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