After uninstalling CBU 2.x, I tried to install CBU 3 BETA, but the installer fails consistently reporting that I don’t have sufficient priveleges to install the synchronization service. This occurs even when I install using “Run as adminstrator” or actually log in a “Adminstrator”.
Your Operating System (and whether it’s 32bit/64bit);
Windows 7 Ultimate 32bit
Other Backup & Security Software Installed;
CIS 4.1 (FW, D+, AV and Sandbox)
How you produced the problem;
Tried to install CBU 3 BETA
How you tried to resolve the problem;
Disabled CIS AV, D+, Sandbox and Firewall
Tried installing using “Run as administrator”
Tried installing after rebooting as logging in as “adminstrator”
Screen-shots with the error (if any);
Post Memory Dumps on crash if you encounter any;
No crash - just can’t initialize service due to insufficient priveleges
file system (FAT32/NTFS/…)
All log files;
System event viewer only reports what the screenshot shows - insufficient priveleges
does Diagnose in Settings tab says the application is installed correctly?
Didn’t get that far.
Any other Additional Information;
I was able to successfully install CBU 3 BETA on another machine using the same installer.
Click-shift click to select multiple contiguous files doesn’t work
Control click to select multiple non-contiguous files doesn’t work
Clicking “Verify image” doesn;t state whether the image is valid or not. It just displays a progress bar,
The schedule button appears at each stage of the backup creation (advanced mode). Clicking it at stage 2/5 (for example) lets you set the schedule but this ends the job creation preocess and you never get to see stages 3-5. Maybe the schedule button should only appear at stage 2 (simple mode) or stage 5 (advanced mode)
I attempted to backup my emaill but it failed with an error code 100123. Clicking the retry button caused another failed backup, but this time with an error code 1. ??
In MANAGE, the “Backup Now” button on previously run jobs doesn’t work.
Have the schedule button only appear at the last stage of creating a backup job
Add the option to always open BACKUP in Advanced Mode or Simple Mode.
At best, CBU says a mount has happened, but there is nothing to show for it in “my computer”. see image1 and image2 for before and after i have mounted the backup
On occasions i get an error message saying “an error has occured” This usually happens when i can not assign a drive letter and there is nothing listed in the "select an snapshot to mount "box. see image4
And, at worst, i get a BSOD. See image3 for error details.
Windows XP SP3
Ran the repair option from the installer.
All backups are storeed on USB drive
All drives are NTFS
Installed programs see image5
System is a new Toshiba T130 running WIN 7 Home Premium. Previous copies of Comodo V1 and V2 I installed 4 days ago have been uninstalled prior to installing the BETA.
Tried option 1 - selected ‘New Backup’ (in blue) at top of window, then selected ‘Advanced Mode’. Selected ‘Files and Directories’ as Backup Source which then gave the ‘Sync’ copy option as a Backup format. 1st selected the folder I wanted as the source folder then selected the ‘Sync’ backup format.
In the next window selected ‘Network Location’ as the destination and because WIN 7 has a problem connecting to networked drives I entered the full network path to the folder in the ‘Backup Name’ box.
Clicked on ‘Next’ until step 5 then clicked on ‘Backup Now’
It then went through routine of doing the initial backup but then displayed a Windows dialogue box which said ‘Comodo Backup has stopped working’ and tried to find a solution, it couldn’t and then the dialogue box gave no option but to ‘Close program’
On checking via windows explorer the folder and files had been copied to the NAS drive.
On re-launching the program the backup project had not been saved and, if I changed a file in the source directory the destination directory did not reflect the change.
Option 2 - When the program is launched, if you click on the ‘Backup’ in the left hand column, under ‘Other Profiles’ there is a ‘Sync’ data option which I selected. I then browsed to the source folder in the ‘What to Sync:’ box and browsed to the destination folder in the ‘Where to Sync:’ box - Note: because the destination folder is mapped I was able to select the folder (different folder to that in Option 1 above) without having to enter the address directly - this method was not provided in Option 1 above.
Then clicked on ‘Sync Now!’ and it copied the source to the destination
Exactly same reult as in Option 1. Copied everything over but then displayed a Windows dialogue box which said ‘Comodo Backup has stopped working’ etc. Program closed and changes in source are not reflected in destination.
Please direct me to any log files that may have been saved if you need any more info.
In my case, this was caused by upgrading from Backup2 to Backup3 without first uninstalling Backup2 first. To fix the issue, I had to reinstall Backup2, reboot, uninstall Backup2, reboot, install Backup3 and then the installer was able to complete.