COMODO BackUp 3.0 BETA4 BUG REPORTS

Beta Corner - CB
1

Please post all bug reports & BSOD’s here.

Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • file system (FAT32/NTFS/…)
  • All log files;
  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in installation folder)
  • User Account Control On/Off ?
  • Any other Additional Information;
2

A couple of small points and one suggestion.

System backup now shows as been done. But, on the front page the date has a small square at the end. See pic 1

When mounting a backup, Windows pops up a message saying “the Folder x:/ does not exist. The backup did mount successfully though. See pic 2

As we can “mount” a backup from within Windows Explorer, could we also “unmount” as well please.

See pic 3

Many thanks for fixing the - support for parameters when running task before / after backup.

c

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3

It keeps synchronizing at 0% forever…

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4

All I’m getting is syncing of two folders from my profile, despite selecting my complete profile.
clemo\application data\acronis and adobe
see pic 4

c

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5

Hi

Linux partition sizes identified correctly in XP’s Disk Management but not in CB.

:slight_smile:

  • Your Operating System (and whether it’s 32bit/64bit); XP Pro SP3 (32-bit)
  • Other Backup & Security Software Installed; CIS5, CCS2, CSC3 (all latest betas)
  • How you produced the problem; Selected “Backup” option on left
  • How you tried to resolve the problem; n/a
  • Screen-shots with the error (if any); see attached screenshot
  • Post Memory Dumps on crash if you encounter any; n/a
  • file system (FAT32/NTFS/…); NTFS, FAT32, Ext4, Linux Swap
  • All log files; n/a
  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in installation folder); n/a
  • User Account Control On/Off ?; n/a
  • Any other Additional Information; n/a

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6

Hi,

Have managed to mount a 53.3 GB from Version 2.2 after trying all the BETAS so far :), but when unmounting the Back-Up I got a BSOD :cry:

  • Your Operating System (and whether it’s 32bit/64bit); VISTA Home Premium 32bit
  • Other Backup & Security Software Installed; CIS 5 BETA 4
  • How you produced the problem; Mounted a 53.3GB Back-Up from Version 2.2 in the MANAGE section, then when I clicked on the ‘unmount’ Button, I got a BSOD
  • How you tried to resolve the problem; No
  • Screen-shots with the error (if any); N/A
  • Post Memory Dumps on crash if you encounter any; Attached
  • file system (FAT32/NTFS/…) NTFS
  • All log files; N/A
  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in installation folder)Yes
  • User Account Control On/Off ? On
  • Any other Additional Information; N/A

Keep up the good work as with all COMODO programs, improving all the time :-TU :comodorocks:

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7

We’ve managed to track down the problem. It will be fixed in time for the next release.
Thank you both for the feedback.

8

Tudor, thanks.
While mounting the COB drive, the interface shows it is already mounted.
Windows Explorer does not show the drive.
We need to wait ~30 seconds, open Explorer again to see the mounted drive.
Maybe wait the same time to the interface to say it’s mounted already.

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9

If you select an Email or Browser backup from “Backup - other profiles” and navigate to your selected destination, you lose the the ability to select / deselect the relevant items.

seee pics 4 and 5

c

changed pic 5 for something more informative.

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10

This version seem to have the same bug as previous version, that it requires a username/password for SMTP, but in many cases, like our server, we have anoymous relay set up internally. As of now, Comodo Backup will not proceed without this, even when the “test message” has been completed successfully.

11

Hi

It looks like there was an issue with disks/partitions that were not multiple of 64K in size.
Thanks for the dump file, the problem will be fixed in the next release.

12

Thank you for reporting this.
The issue will be fixed in the next release.

13

Thank you for a great product for an even greater price!

14
  • Your Operating System (and whether it’s 32bit/64bit);

XP SP3 32bit

  • Other Backup & Security Software Installed;

CIS Beta 5

  • How you produced the problem;

I can’t modify some previous backup profile.
Whenever I try to add or delete some folders in a previous backup, it ignores the changes and only processes the original files/folders. It doesn’t matter whether is a CBU backup or Simple copy. It always ignores modifications.

  • How you tried to resolve the problem;

I tried to change source an destination -both FAT32, both NTFS- and different settings without success.

  • Screen-shots with the error (if any);
    N/A

  • Post Memory Dumps on crash if you encounter any;
    N/A

  • file system (FAT32/NTFS/…)

Source → FAT32
Destination → NTFS

  • All log files;

  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in installation folder)
    Everything OK

  • User Account Control On/Off ?
    OFF

  • Any other Additional Information;

15

After selecting a new incremental backup and browsing for existing backups through the network, CB will take 99% cpu time and sit there indefinitely.

-Your Operating System (and whether it’s 32bit/64bit); Windows 2k3 R2 SP2 32-bit

  • Other Backup & Security Software Installed; none
  • How you produced the problem; n/a
  • How you tried to resolve the problem; n/a
  • file system; NTFS

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16
  • Your Operating System (and whether it’s 32bit/64bit): Win 7 32 bits.
  • Other Backup & Security Software Installed: see signature.
  • How you produced the problem: just trying to login.
  • How you tried to resolve the problem: open my account in browser and it works.
  • Screen-shots with the error (if any): attached.
  • file system (FAT32/NTFS/…): NTFS 3 partitions (one of the, truecrypt mounted).
  • does Diagnose says the application is installed correctly?: Yes.
  • User Account Control On/Off ? ON

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17

Comodo Backup fails to start.

  • Your Operating System (and whether it’s 32bit/64bit): Windows 7 x64
  • Other Backup & Security Software Installed; Microsoft Security Essentials
  • How you produced the problem; Run CBU.exe
  • How you tried to resolve the problem; Complete uninstall (remove preferences as well, reboot, install, reboot, same happens)
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • file system (FAT32/NTFS/…): 4 NTFS disks
  • All log files; found no log files
  • does Diagnose says the application is installed correctly? (“Diagnose report.txt” in installation folder): no such file
  • User Account Control On/Off ? On
  • Any other Additional Information - Event Viewer Details:
Faulting application name: CBU.exe, version: 1.0.0.1, time stamp: 0x4c73b60a
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802
Exception code: 0xc0000005
Fault offset: 0x0000000000051bae
Faulting process id: 0xc48
Faulting application start time: 0x01cb5667053bb96c
Faulting application path: C:\Program Files\COMODO\COMODO BackUp\CBU.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 43a2f15c-c25a-11df-bfac-001d601bd76a
18

Any updates on this? I’m not able to continue any testing due to CB just sitting there. It happens when you have to enter in credentials to access a network share.

19

I am still having issues with synchronization. On the initial backup run it only backs up files and folders beginning with the letter “a”.

I have reproduced this on XP and Vista based machines. Have tried backing up to, Internal drive (vista), USB and Network drives.(XP and Vista).

All other backups seem to run OK, but have not tried incremental backups.

self extracting backups does not restore. see pic.

Both machines have similar programs installed.

CIS, CTM, Acronis TIH
No installation problems reported.
User account is off on both machines.

c

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20

This problem was reported as a bug and will be fixed in the next release.

Thanks