I am trying to use Comodo AV 5.12 on my Windows 7 64 bit machine, but it will not update. I keep getting an error saying Failed to update the virus signature database. Please check your internet connection and try again. Likewise if I try to update by going to More> Check for updates I get an error that says, Oops! You have just found a bug in Comodo Internet Security. It needs to close. We are sorry for the inconvenience.
I tried manually updating to the latest signature per other threads on the forum, but I am still getting these errors when trying to run the updater from within the program.
I can’t use this product if I have to manually update every day. Kind of ridiculous if you ask me. I don’t see any other resolutions on the forums besides manually updating.
[quote]Likewise if I try to update by going to More> Check for updates I get an error that says, Oops! You have just found a bug in Comodo Internet Security. It needs to close. We are sorry for the inconvenience.]/quote]This is the program updater and apparently something goes astray here as well.
I tried manually updating to the latest signature per other threads on the forum, but I am still getting these errors when trying to run the updater from within the program.
I can’t use this product if I have to manually update every day. Kind of ridiculous if you ask me. I don’t see any other resolutions on the forums besides manually updating.
Please make sure that there are no left overs of previously uninstalled security programs around. Not all uninstallers do a proper job. Left over applications, drivers or services can cause all sort of “interesting effects”.
Try using removal tools for those programs to remove them. Here is a list of removal tools for common av programs: ESET Knowledgebase .
See if that fixes the problem for you or not. Keep us posted.
Same problem here. Tried everything. Cleaning tools for my former Internet Security package. Uninstalled CIS and ran the Uninstaller Tool for Comodo Products in Safe Mode. Installed new. Still not able to update the Virus Database. Diagnose from CIS says everything is just fine. The Updater for CIS says CIS is up to date.
Windows 7 Home Premium 64bit, fully updated.
Do I have to forward some ports in my router maybe? If so which ones? Help would be much appreciated.
I’m having the exact same problem. Virus signature won’t update.
The updater works to install program updates just fine but not the virus signatures.
I tried uninstalling everything, then running the uninstaller in safe mode and reinstalling, exactly the same result.
It’s been working fine for years, what went wrong? How can one part update but not another?
I tried downloading the virus signature update manually (not that there is one listed specifically for 5.12 and 7zip says the file isn’t compressed properly or something. Been trying for days to get the virus signature to update. Very frustrating. Is there some sort of log I can check?
I tried everything you suggested in the first post in that topic.
Uninstall with Revo - Safe mode - two different clean up apps - reboot - install latest version.
I now have CIS 6.2 installed and it still can’t update the signatures.
It also installed stuff I didn’t want without asking me:
Geek Buddy
Comodo Dragon
So now it’s worse than before. Now the application updates also fail with an error and the new interface is worse than the last. Now I’m more frustrated with more work to do to get rid of the stuff I don’t want and have less functionality.
I would REALLY like to know what is going wrong. Not just a blanket cleanup and reinstall. How do I find out WHY it isn’t working. Then I can fix it. Is there no way to diagnose the problem? Does anyone actually understand why it doesn’t work?
So now it's worse than before. Now the application updates also fail with an error and the new interface is worse than the last. Now I'm more frustrated with more work to do to get rid of the stuff I don't want and have less functionality.
I would REALLY like to know what is going wrong. Not just a blanket cleanup and reinstall. How do I find out WHY it isn’t working. Then I can fix it. Is there no way to diagnose the problem? Does anyone actually understand why it doesn’t work?
Did you remove possible left overs from previously installed programs? What OS are you on?
Try running Diagnostic and see what it reports. When it finds a problem please let it make a report and post the report here.
Yes EVERYTHING. In safe mode. Even checked for hidden drivers. None.
Ran the diagnostic every time it failed. No problems found. The last time I ran the installer for the latest version I did it from a cmd prompt with the -log switch. I can attach the install log if that helps.
I did save my config before attempting to wipe COMODO from my system in 5 different ways in the hopes I would be able to import it again. But I never got to that point.
The virus signatures never updated. Always error connecting to server.
Is there a way to check/change the connection settings? Perhaps get some sort of log of whats going on?
Congratulations on finding this. It had slipped my mind completely.
I think closing the various CIS executables with Task Manager may not be necessary. Key is changing the account under which “COMODO Internet Security Helper Service” (cmdagent) runs. When it needs to be stopped it can also be done in the management screen of Services.
There was no option to stop the service in the services console. I had to kill the service in task manager. Then once it was stopped I could change it’s settings.
I didn’t know if any of the other processes had links or references to the cmdagent service so I killed them all.
Yes , the is changing the account under which “COMODO Internet Security Helper Service” (cmdagent) runs.