A. THE BUG/ISSUE (Varies from issue to issue) Can U reproduce the problem & if so how reliably?:
Always If U can, exact steps to reproduce. If not, exactly what U did & what happened:
1: Download and inatall CIS premium
2: After it updates and initially scans, reboot the PC
3: CIS trayicon and widget will not load/ be seen on startup One or two sentences explaining what actually happened:
I followed the help on how to install CIS to fix problems, and yet CIS installer keeps producing the same issue for me. CIS will NOT start on pc startup. One or two sentences explaining what you expected to happen:
CIS to start on startup of the computer. If a software compatibility problem have you tried the advice to make programs work with CIS?:
Not a software compatibility issue. Any software except CIS/OS involved? If so - name, & exact version:
None Any other information, eg your guess at the cause, how U tried to fix it etc:
CIS installer probably is unable to create a startup key/task on certain machines for an unknown reason. I could try to manually create a startup key,
but I don’t know how to do so.
B. YOUR SETUP Exact CIS version & configuration:
CIS Premium 7.0.317799.4142, and Default Config Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
All on default settings, nothing changed Have U made any other changes to the default config? (egs here.):
No. Have U updated (without uninstall) from CIS 5 or CIS6?:
No if so, have U tried a clean reinstall - if not please do?:
N/A Have U imported a config from a previous version of CIS:
No if so, have U tried a standard config - if not please do:
N/A OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 8.1 64-bit, UAC on Default, Account: Administrator, Real Machine. Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
– I have not tested beta so I do not know if issue is present in it, so if needed I can try and check with it–
If you are okay with trying Beta software it would be helpful to know if it also happens with V8. This would be very helpful information. However, Beta testing is certainly not required. If you like I can just forward this for V7 and they can investigate from there.
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may not communicate with you in the forum or by PM/IM, depending on time, availability, and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.
I moved it here because it is happening with the Beta as well. In terms of it being fixed, it makes no difference where I put it. I just put it here because some others running the Beta have complained of a similar issue. Thus, I want them to be able to more easily find it, and see that it has been submitted.