After running a full scan with CIS, the CIS “advanced view” menu shows hundreds of “unrecognized files”. Clicking on the “unrecognized files” button (on CIS advanced view menu) opens CIS settings > File Rating > File List. From there selecting all unrecognized files then clicking on “Submit” button has CIS uploading the files to COMODO. However, the following error occurs:
Failed(0x80072f8f) - Content decoding has failed.
What should be done to fix this issue and to allow CIS to upload all of the unrecognized files found?
This error usually happens when using other antiviruses such as Bitdefender.
But as you reported that you are only using Windows Defender. I don’t know what it is.
Let’s hope someone who has seen this problem can solve it.
I’ve seen this error myself with various files. Sometimes it’s due to file size or type or if other files are being analysed in the background. Files are automatically submitted but you can always check current verdict via https://verdict.valkyrie.comodo.com/ You may need to create an account to upload files there.
If the file is Unknown in the File list you can just click the magnifying glass to see if a verdict has been made and it can take some days for a decision to be made but you cn always whitelist the file yourself by changing the file rating to Trusted if it’s clear on Verdict Valkyrie or VirusTotal but I would only do that if it’s causing issues.
Thank you for reporting.
Could you please share us the screenshot of the error ?
And kindly share us the file list logs so that we will check the softwares which were unrecognized.
I have over 500 files which are unknown with that errorcode, uploading one by one? yeah of course… noway!
btwxcitium therat hunter asessetment tool, doesnt work/can’t scan if you have alocal dns server (127.0.0.1), also not works if I give in the local ip of my computer… what a mess
It would be good to see it more fluid and consistent. Have you tried running a Ratings Scan? It’s very quick cloud scan of files and root certificates. Much like Comodo’s cloud scan from years ago and I wonder if it’ll check these files. I run the scan when I do a fresh install and after the reboot. Ratings Scan Help
I think you should great a separate topic for these Valkerie Verdicts or maybe us mods move them to one as they don’t relate specifically to the post and you seem to have put them here and there in different topics. It’s useful to see it working well but please stick to topic.
I apologize for the delay in answering. I couldn’t quite answer you before.
At the time of reporting the event, there was 50-100 bugged files. As of today, there are only 9 file that have this bug check code when "submit"ing them to COMODO.
Here’s a picture of the files associated with that bug check code:
I am linking to this reply the requested File List logs. However, I am noticing that the initial files reported with the error code 0x80072f8f aren’t present in the File List logs although.
