youarethegeek.com ...now you can help others using it

General Discussion (off topic) Anything and everyt
1

www.youarethegeek.com has all the tools you need to remotely take over and fix anyone’s problems. Please give it a try and let us know what you think about it.

thanks
Melih

2

Hi Melih,

When ‘Free Signup’ is clicked it takes me here: http://wac.livepcsupport.com/lps-wac/#

From an ‘Aesthetic’ point of view the characters are terrible.
Attached is what I see in FF 14.0.1, but its the same in IE8
I also attach the copyright’ screen that appears when you click the question mark.

Will signup and take a look.

Garry

[attachment deleted by admin]

3

Hi Melih,

Suggestions:

http://www.livepcsupport.com/ could do with a login link.
http://livepcsupport.com/ gives a 403 Forbidden, could do with a redirect.

Also, after login in I see the same terribly formed characters on all the screens.

Garry

4

Hi Melih,

I don’t see any ‘help’ info either in the program or on the website, describing
the setup/functionality etc. of the program…which is always useful, in my book ;D

Is there a forum board for support?

Garry

5

can you guys make you page compatible with last pass, for some reason the login page is not detected by last pass.

6

Hi,

Where can I find info on what Windows version the downloadable ‘Client Application’ works with?

Don’t want to break anyones PC by asking them to install it…defeats the object 88)

Garry

7

Hi,

Not had any replies to my previous posts here…Melih did say ‘let us know what you think about it’.

Not sure if this is the right place to post this issue…or not.

Anyway, LivePC Support Technician console updated itself today, Aug. 14
and the updated version is broken.
Product version : 4.1.246126.30
It wants to send an error report to Microsoft…I didn’t send it as the console did work before the update.
It fails while loading plugins, see attached (LivePC) file.
Just a side note, the word ‘Cancel’ (bottom right) the ‘C’ is missing dots.
And the actual error, see attached (LivePC1) file.

Garry

[attachment deleted by admin]

8

Hi all,

Apologies for the late reply.

My name is Derek and I’m the product manager for LPS, GeekBuddy, and YouAreTheGeek.com.

First of all, it’s great to see the interest from all of you!

This is all very good feedback, and I’ve added all of these issues to the development queue so we can get them fixed.

Please keep them coming.

Regards,
Derek

9

Hi Derek,

I was, then built/grew, and ran, the technical support department for Comodo.
I left nearly 5 years ago now.

Hopefully you can answer the question:
Where can I find info on what Windows version the downloadable ‘Client Application’ works with?

The main reason for this is that my parents keep asking me if I can remotely sort issues with their PC.
And, I think the tools provided by Comodo with LPS might just fit the bill.

Thanks
Garry

10

Hi Garry,

The system requirements are as follows.

WinXP or Windows Vista or Windows 7
7 MB Hard Disk Space
22 MB RAM

Pretty easy, right?

Regards,
Derek

11

Hi Derek,

Thanks for the info…pretty easy…yes… ;D

Garry

12

Hi,

Just downloaded the client to send to people…20Mb.

For me its a big file to be emailing to people.
Is it possible to also have a link to the personalised client, so clients can download it themselves from a secure area?
This would also be useful where a client has email issues and cannot get to their email to collect it.

Also, the screen resolution issue still exists.
On a laptop with 1366 x 768 it looks perfect.
On a laptop with 1024 x 768…not perfect.

Regards
Garry

13

Hi Garry,

We’re working on a workflow where you can send your clients a link, but it isn’t ready just yet, so stay tuned on that front.

Which application was giving you trouble regarding screen resolution?

14

I always send them an email with this link:
Custom Action Information :-TU

15

Hi Derek,

As examples, but not all, of the screens I see with character resolution issues (1024 x 768):

http://wac.livepcsupport.com/lps-wac/#sign_up

http://wac.livepcsupport.com/lps-wac/#login

I attached screenshots on my other post… :wink:

Regards
Garry

16

Hi w-e-v,

Thanks for the link.

Garry

17

Hi,

Not sure how relevant this is, but yesterday Sept 5 my computer started to run really slow.
On checking the running processes I noticed unit_manager.exe and unit.exe which I had not seen before.

I did a Google search for unit.exe and got a lot of results mentioning ‘trojans’.
After searching on my HDD I found it was actually a file installed by livePCsupport Technician Console.
Maybe worth making some changes here…if possible.

I also noticed that yesterday Sept 5 both these processes used very little memory (about 3500K total)
Today they are using a lot more (25000K total).
Has something changed or is this normal?
Doesn’t seem to slowing my computer today.

Garry

18

Hi Derek,

One recommendation would be for the application to notify users of an update.

The present system directly updates ‘livePCsupport Technician Console’ with no notification
that an update is available, or has been applied.

Regards
Garry