yellow exclamation mark after updated XP SP3

Comodo Internet Security - CIS Firewall Help - CIS
#1

Hello

I updated my PC from XP SP2 to SP3. Everything works fine except Comodo firewall. Has a circular yellow exclamation mark.

In first page says “The Defense+ is not functioning properly”.

  • When I run diagnostics I receive the message " The diagnostics utility did not find any problems with your installation".

  • I read most of posts about yellow exclamation mark.

  • I reboot PC, not working.

  • I have only Avast security program to run in background. When I deactivate shields of Avast, nothing change in yellow mark of Comodo. (I exit it and run it again).

  • I downloaded and reinstalled Comodo (without uninstallation first, I thing doesn’t matter (?)).

  • I can see cfp.exe and cmdagent.exe running in Task Manager normally.

  • I can’t see any yellow triangle mark under Windows device manager to say something is wrong.
    http://forums.Comodo.com/empty-t65611.0.html (?? where exactly is low level drivers for Comodo, in Device manager?)

Any idea what to do next?

#2

What version did you have previously?

Thanks

Jake

#3

Hi Jake

Must be the last one. It had not a lot of time I updated Comodo. Maybe 3-4 months. The screens was the same.

In the mean time from my last post, I uninstall it completely and install it again. Nothing.
Yellow mark is there.

  • Please tell me something. When I’m trying to use “Firewall - Define a new trusted application” “Select - Running processes…” a window opens. If I remember correctly in this window must be all the processes are running in this moment. But I can see only one application (and this has gray color) " Windows operating system - PID 0" . Nothing else. Is that right?

Thank you

#4

Hello chthon,

Lets try this method;

Uninstall CIS - Restart - Run Batch - Restart - Run Batch - Download/Install Fresh Copy From www.personalfirewall.comodo.com

Batch can be found Here (Extract it to your desktop for easier access)

This should solve your issue; If not, please run this and copy/paste the report that’s generated

#5

Doesn’t work. Also I can’t copy paste because is more than 4000 characters, so I attach the report.

[attachment deleted by admin]

#6

Hi. Anything new after the report? ???

#7

Hello chthon

Sorry for my late absence,

I believe if you uninstall both CIS and Avast, then Install CFP (Just the firewall Component) you should get a “Green Light” Correct? if so the continue to reinstall Avast

(Add CIS to Avast’s Exclusions and Vice Versa)

This should and hopefully solve your issue

Thanks
Jake

#8

Helo Jake

first time doesn’t works. Then I reinstalled XP SP3.

And after, I uninstall both CIS and Avast, then Install CFP.

This time it works!

Thank you for your effort

#9

Thank You for Reporting Back! :slight_smile:

Jake