center]A. THE BUG/ISSUE (Varies from issue to issue)[/center]
Can U reproduce the problem & if so how reliably?:
yes
If U can, exact steps to reproduce. If not, exactly what U did & what happened:
1: Select the X1Search program from X1 Technologies Inc.
2. Manage Data Sources
3: Edit Outlook Email options
One or two sentences explaining what actually happened:
X1 crashes, error windows says:
There was an error reading form the pipe: The pipe has been en… (unreadable, beyond window))
This only happens after CIS Pro 7 has been installed. X1Search works flawless without CIS installed.
When previewing outlook search results, the X1Search preview window is empty, except for “Unable to connect to Outlook (There was an error reading from the pipe: The pipe has been ended. (109, 0x6d).). Please contact support for assistance.”
One or two sentences explaining what you expected to happen:
I do not expect X1 to crash because of CIS
If a software compatibility problem have you tried the advice to make programs work with CIS?:
I tried everything.
Any software except CIS/OS involved? If so - name, & exact version:
X1Search version 8.3 build 5001lw (64-bit) , outlook plugin version 8.3.0.5309
Any other information, eg your guess at the cause, how U tried to fix it etc:
No
B. YOUR SETUP
Exact CIS version & configuration:
Comodo Internet Security Pro version 7.0.317799.4142, Database version 20005
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
HIPS: Clean PC mode, Autosandbox: partially limited, firewall: safe mode
Have U made any other changes to the default config? (egs here.):
yes, tried many settings, no results
Have U updated (without uninstall) from CIS 5 or CIS6?:
CIS Pro 7
if so, have U tried a a a clean reinstall - if not please do?:
Yes, clean re-install
Have U imported a config from a previous version of CIS:
No
if so, have U tried a standard config - if not please do:
Yes
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 8.1 Pro, 64 bit, UAC default, administrator, Lenovo W540
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
None
C. ATTACH REQUIRED FILES (delete this section (section C) after attaching required files)
No Comodo log files mention this crash.
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