Windows Update Failed to install updates

Phoenix_912 · May 26, 2011, 8:14pm

Hello,

I’m having problems with Comodo’s firewall. I can’t install Windows updates with your firewall after a few time, I always need to reinstall it to fix the problem, this is really annoying. And I can’t update your software, file is missing. I hope you would have an answer to this issue, because I remind you that the aim of computing is to win time, not the inverse.

Thanks in advance

Laurent

Student in the 3rd year in a French Master Program in Computing

Ps: Please excuse me if I made English errors, I am French.

Citizen_K · May 27, 2011, 1:07am

Welcome Phoenix. Your English is fine to me.

Can you tell us more about your system? What OS are you using? Do you have other security program installed? Do you have security program running in the background with CIS? Are you using the Firewall only of the Firewall with AV?

What configuration are you running? What changes did you make to the default settings?

Can you download the updates?

And I can't update your software, file is missing. I hope you would have an answer to this issue, because I remind you that the aim of computing is to win time, not the inverse.
Thanks in advance

Laurent

Student in the 3rd year in a French Master Program in Computing

Ps: Please excuse me if I made English errors, I am French.

Try this solution from my colleague Dennis2 when the program update is not working. Or do a clean installation of the latest version; get the installer from here.

Phoenix_912 · May 27, 2011, 3:56pm

hi,

Thanks for the fast answer, I am on W7 :
Avira anti-viruses
Comodo firewall (only)
Spybot
Adware

The cfpupdat.exe program allows me to update the firewall, i will try to install Windows Update, I am getting a bit tired, each time after a certain time, updates are impossible, and I must uninstall / reinstall the program, it’s pretty boring. I hope this time if it’s working, I would not have this error.

Phoenix_912 · May 27, 2011, 4:04pm

A priori, it’s working, but maybe in two weeks or more, I would have the same problem, (so problem is not really solved)

Anyway, thank you for your help

Phoenix_912 · May 27, 2011, 4:09pm

Actually, I’m not sure it’s working, my two updates of Windows updates can’t be installed, but I’m not sure this is due to Comodo, I have got a 643 (.NET Framework) error and a 74F (office).

Citizen_K · May 27, 2011, 5:47pm

Can you show us the D+ logs of around the time those two last updates failed?

Sometime you will have to be present with an update to click OK. When you are not around to click OK the update will fail.

Also let the Windows Update Readiness Tool run to make sure Windows is properly configured to successfully receive its updates. Running this tool make take up to 20-30 minutes. Just let it run until it is finished.

Phoenix_912 · May 28, 2011, 5:45am

Here is the log :
2011-05-28 07:37:47:420 1212 14e4 AU ## START ## AU: Install updates
2011-05-28 07:37:47:420 1212 14e4 AU #########
2011-05-28 07:37:47:421 1212 14e4 AU # Initiating manual install
2011-05-28 07:37:47:421 1212 14e4 AU # Approved updates = 2
2011-05-28 07:37:47:423 1212 14e4 AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {B74E8619-62DA-49DD-A01D-1B2BE5160506}]
2011-05-28 07:37:47:424 1212 11e0 Agent *************
2011-05-28 07:37:47:424 1212 11e0 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
2011-05-28 07:37:47:424 1212 11e0 Agent *********
2011-05-28 07:37:47:424 1212 11e0 Agent * Updates to install = 2
2011-05-28 07:37:47:431 1212 14e4 AU Getting featured update notifications. fIncludeDismissed = true
2011-05-28 07:37:47:431 1212 14e4 AU No featured updates available.
2011-05-28 07:37:47:450 1212 11e0 Agent * Title = Mise à jour de sécurité pour Microsoft .NET Framework version 4 sous Windows XP, Windows Server 2003, Windows Vista, Windows 7 et Windows Server 2008 x86 (KB2446708)
2011-05-28 07:37:47:450 1212 11e0 Agent * UpdateId = {AC2A295D-228E-4941-8568-FF131F842920}.105
2011-05-28 07:37:47:450 1212 11e0 Agent * Bundles 2 updates:
2011-05-28 07:37:47:450 1212 11e0 Agent * {0D917DC4-CA5C-4DF0-A0A2-8446A96CB3BB}.105
2011-05-28 07:37:47:450 1212 11e0 Agent * {737BE133-6918-4AF7-9429-E2F527E4AF7C}.102
2011-05-28 07:37:47:450 1212 11e0 Agent * Title = Mise à jour de sécurité pour Microsoft Office PowerPoint 2007 (KB2535818)
2011-05-28 07:37:47:450 1212 11e0 Agent * UpdateId = {66154F8A-D074-4069-BB1D-6C7CCCFF9682}.100
2011-05-28 07:37:47:450 1212 11e0 Agent * Bundles 1 updates:
2011-05-28 07:37:47:450 1212 11e0 Agent * {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}.100
2011-05-28 07:37:48:257 1212 11e0 Agent WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point
2011-05-28 07:37:48:261 1212 11e0 Handler Attempting to create remote handler process as John-Doe\Etienne in session 1
2011-05-28 07:37:48:419 1212 11e0 DnldMgr Preparing update for install, updateId = {0D917DC4-CA5C-4DF0-A0A2-8446A96CB3BB}.105.
2011-05-28 07:37:48:427 4500 1520 Misc =========== Logging initialized (build: 7.5.7601.17514, tz: +0200) ===========
2011-05-28 07:37:48:427 4500 1520 Misc = Process: C:\Windows\system32\wuauclt.exe
2011-05-28 07:37:48:427 4500 1520 Misc = Module: C:\Windows\system32\wuaueng.dll
2011-05-28 07:37:48:426 4500 1520 Handler :::::::::::::
2011-05-28 07:37:48:427 4500 1520 Handler :: START :: Handler: Command Line Install
2011-05-28 07:37:48:427 4500 1520 Handler :::::::::
2011-05-28 07:37:48:427 4500 1520 Handler : Updates to install = 1
2011-05-28 07:37:48:554 4500 1520 Handler : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2011-05-28 07:37:48:555 4500 1520 Handler :::::::::
2011-05-28 07:37:48:555 4500 1520 Handler :: END :: Handler: Command Line Install
2011-05-28 07:37:48:555 4500 1520 Handler :::::::::::::
2011-05-28 07:37:48:559 1212 11e0 DnldMgr Preparing update for install, updateId = {737BE133-6918-4AF7-9429-E2F527E4AF7C}.102.
2011-05-28 07:37:48:903 4500 1520 Handler :::::::::::::
2011-05-28 07:37:48:903 4500 1520 Handler :: START :: Handler: Command Line Install
2011-05-28 07:37:48:903 4500 1520 Handler :::::::::
2011-05-28 07:37:48:904 4500 1520 Handler : Updates to install = 1
2011-05-28 07:38:37:939 4500 1520 Handler : WARNING: Command line install completed. Return code = 0x00000643, Result = Failed, Reboot required = false
2011-05-28 07:38:37:942 1212 774 AU >>## RESUMED ## AU: Installing update [UpdateId = {AC2A295D-228E-4941-8568-FF131F842920}]
2011-05-28 07:38:37:942 1212 774 AU # WARNING: Install failed, error = 0x80070643 / 0x00000643
2011-05-28 07:38:37:942 4500 1520 Handler : WARNING: Exit code = 0x8024200B
2011-05-28 07:38:37:942 4500 1520 Handler :::::::::
2011-05-28 07:38:37:942 4500 1520 Handler :: END :: Handler: Command Line Install
2011-05-28 07:38:37:942 4500 1520 Handler :::::::::::::
2011-05-28 07:38:37:962 1212 11e0 DnldMgr Preparing update for install, updateId = {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}.100.
2011-05-28 07:38:37:966 4500 1520 Handler :::::::::::::
2011-05-28 07:38:37:966 4500 1520 Handler :: START :: Handler: MSI Install
2011-05-28 07:38:37:966 4500 1520 Handler :::::::::
2011-05-28 07:38:37:966 4500 1520 Handler : Updates to install = 1
2011-05-28 07:38:37:968 4500 1520 Handler Extracting MSP file stored in CAB powerpoint.cab
2011-05-28 07:38:38:095 4500 1520 Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2011-05-28 07:38:38:095 4500 1520 Handler : Batch installing 1 updates
2011-05-28 07:38:38:752 4500 1520 Handler List of MSPs in transaction:
2011-05-28 07:38:38:753 4500 1520 Handler C:\Windows\SoftwareDistribution\Download\f89a919897ea60c7bbf9e38cff8478e5\img\powerpoint.MSP
2011-05-28 07:38:38:753 4500 1520 Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2011-05-28 07:38:42:943 1212 adc Report REPORT EVENT: {E4551F9A-D1D8-4682-9BCB-F2F5F79554AD} 2011-05-28 07:38:37:943+0200 1 182 101 {AC2A295D-228E-4941-8568-FF131F842920} 105 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Mise à jour de sécurité pour Microsoft .NET Framework version 4 sous Windows XP, Windows Server 2003, Windows Vista, Windows 7 et Windows Server 2008 x86 (KB2446708).
2011-05-28 07:38:42:971 1212 adc Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2011-05-28 07:38:42:971 1212 adc Report WER Report sent: 7.5.7601.17514 0x80070643 AC2A295D-228E-4941-8568-FF131F842920 Install 101 Unmanaged
2011-05-28 07:38:42:971 1212 adc Report CWERReporter finishing event handling. (00000000)
2011-05-28 07:38:51:083 4500 1520 Handler MSP Error List:
2011-05-28 07:38:51:083 4500 1520 Handler 1: 1935 2: {04E73476-518E-4B6A-8E10-021A00078847} 3: 0x8007007E 4: 5: CreateAssemblyCache 6: Microsoft.Office.Interop.PowerPoint,fileVersion=“12.0.6501.5000”,version=“12.0.0.0000000”,culture=“neutral”,publicKeyToken=“71E9BCE111E9429C”
2011-05-28 07:38:51:083 4500 1520 Handler : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2011-05-28 07:38:51:083 4500 1520 Handler : WARNING: First failure for update {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = InstallFiles
2011-05-28 07:38:51:084 4500 1520 Handler : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2011-05-28 07:38:51:083 1212 774 AU >>## RESUMED ## AU: Installing update [UpdateId = {66154F8A-D074-4069-BB1D-6C7CCCFF9682}]
2011-05-28 07:38:51:084 4500 1520 Handler :::::::::
2011-05-28 07:38:51:084 4500 1520 Handler :: END :: Handler: MSI Install
2011-05-28 07:38:51:084 1212 774 AU # WARNING: Install failed, error = 0x80070643 / 0x0000078F
2011-05-28 07:38:51:084 4500 1520 Handler :::::::::::::
2011-05-28 07:38:51:091 1212 11e0 Agent *********
2011-05-28 07:38:51:091 1212 11e0 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2011-05-28 07:38:51:091 1212 11e0 Agent *************
2011-05-28 07:38:51:091 1212 774 AU Install call completed.
2011-05-28 07:38:51:091 1212 774 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000
2011-05-28 07:38:51:091 1212 774 AU #########
2011-05-28 07:38:51:091 1212 774 AU ## END ## AU: Installing updates [CallId = {B74E8619-62DA-49DD-A01D-1B2BE5160506}]
2011-05-28 07:38:51:091 1212 774 AU #############
2011-05-28 07:38:51:091 1212 774 AU Install complete for all calls, reboot NOT needed
2011-05-28 07:38:51:091 1212 774 AU Setting AU scheduled install time to 2011-05-29 01:00:00
2011-05-28 07:38:51:091 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:51:094 1212 10e0 AU Getting featured update notifications. fIncludeDismissed = true
2011-05-28 07:38:51:094 1212 10e0 AU No featured updates available.
2011-05-28 07:38:52:139 1212 10e0 AU No featured updates notifications to show
2011-05-28 07:38:52:140 1212 10e0 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2011-05-28 07:38:52:140 1212 10e0 AU Triggering Offline detection (non-interactive)
2011-05-28 07:38:52:140 1212 10e0 AU AU setting pending client directive to ‘Install Complete Ux’
2011-05-28 07:38:52:141 1212 10e0 AU Changing existing AU client directive from ‘Progress Ux’ to ‘Install Complete Ux’, session id = 0x1
2011-05-28 07:38:52:143 1212 10e0 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:52:143 1212 1674 AU #############
2011-05-28 07:38:52:143 1212 1674 AU ## START ## AU: Search for updates
2011-05-28 07:38:52:143 1212 1674 AU #########
2011-05-28 07:38:52:145 1212 1674 AU <<## SUBMITTED ## AU: Search for updates [CallId = {88A65662-E257-4D61-BAC7-8CCB10C7E7E9}]
2011-05-28 07:38:52:145 1212 adc Agent *************
2011-05-28 07:38:52:145 1212 adc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2011-05-28 07:38:52:145 1212 adc Agent *********
2011-05-28 07:38:52:145 1212 adc Agent * Online = No; Ignore download priority = No
2011-05-28 07:38:52:145 1212 adc Agent * Criteria = “IsInstalled=0 and DeploymentAction=‘Installation’ or IsPresent=1 and DeploymentAction=‘Uninstallation’ or IsInstalled=1 and DeploymentAction=‘Installation’ and RebootRequired=1 or IsInstalled=0 and DeploymentAction=‘Uninstallation’ and RebootRequired=1”
2011-05-28 07:38:52:145 1212 adc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2011-05-28 07:38:52:145 1212 adc Agent * Search Scope = {Machine}
2011-05-28 07:38:52:148 4936 64c CltUI AU client got new directive = ‘Install Complete Ux’, serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
2011-05-28 07:38:52:159 1212 10e0 AU No featured updates notifications to show
2011-05-28 07:38:52:196 1212 10e0 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:52:200 4936 64c CltUI AU client got new directive = ‘Shutdown’, serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
2011-05-28 07:38:52:206 1212 1674 AU AU received handle event
2011-05-28 07:38:58:672 1212 adc Agent * Added update {7C6E9542-DE05-425D-8F65-EAD76E3FE4C1}.101 to search result
2011-05-28 07:38:58:672 1212 adc Agent * Added update {AC2A295D-228E-4941-8568-FF131F842920}.105 to search result
2011-05-28 07:38:58:672 1212 adc Agent Update {16158981-D915-4B50-B451-FD76232C3BB4}.100 is pruned out due to potential supersedence
2011-05-28 07:38:58:672 1212 adc Agent * Added update {66154F8A-D074-4069-BB1D-6C7CCCFF9682}.100 to search result
2011-05-28 07:38:58:672 1212 adc Agent * Found 3 updates and 66 categories in search; evaluated appl. rules of 1296 out of 2213 deployed entities
2011-05-28 07:38:58:673 1212 adc Agent *********
2011-05-28 07:38:58:673 1212 adc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2011-05-28 07:38:58:673 1212 adc Agent *************
2011-05-28 07:38:58:684 1212 774 AU >>## RESUMED ## AU: Search for updates [CallId = {88A65662-E257-4D61-BAC7-8CCB10C7E7E9}]
2011-05-28 07:38:58:684 1212 774 AU # 3 updates detected
2011-05-28 07:38:58:685 1212 774 AU #########
2011-05-28 07:38:58:685 1212 774 AU ## END ## AU: Search for updates [CallId = {88A65662-E257-4D61-BAC7-8CCB10C7E7E9}]
2011-05-28 07:38:58:685 1212 774 AU #############
2011-05-28 07:38:58:685 1212 774 AU No featured updates notifications to show
2011-05-28 07:38:58:685 1212 774 AU Setting AU scheduled install time to 2011-05-29 01:00:00
2011-05-28 07:38:58:686 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:58:686 1212 774 AU Auto-approving update for download, updateId = {AC2A295D-228E-4941-8568-FF131F842920}.105, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2011-05-28 07:38:58:686 1212 774 AU Auto-approving update for download, updateId = {66154F8A-D074-4069-BB1D-6C7CCCFF9682}.100, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2011-05-28 07:38:58:686 1212 774 AU Auto-approved 2 update(s) for download (NOT for Ux)
2011-05-28 07:38:58:686 1212 774 AU #############
2011-05-28 07:38:58:686 1212 774 AU ## START ## AU: Download updates
2011-05-28 07:38:58:686 1212 774 AU #########
2011-05-28 07:38:58:686 1212 774 AU # Approved updates = 2
2011-05-28 07:38:58:692 1212 774 AU AU initiated download, updateId = {AC2A295D-228E-4941-8568-FF131F842920}.105, callId = {9E2D2C98-C71A-45AA-99C2-D055CF10D2CE}
2011-05-28 07:38:58:696 1212 774 AU AU initiated download, updateId = {66154F8A-D074-4069-BB1D-6C7CCCFF9682}.100, callId = {1DBD8CAF-E3DB-4132-AA22-851FFDDAC558}
2011-05-28 07:38:58:696 1212 774 AU Setting AU scheduled install time to 2011-05-29 01:00:00
2011-05-28 07:38:58:697 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:58:700 1212 774 AU AU setting pending client directive to ‘Download Progress’
2011-05-28 07:38:58:701 1212 adc DnldMgr *************
2011-05-28 07:38:58:701 1212 adc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2011-05-28 07:38:58:701 1212 adc DnldMgr *********
2011-05-28 07:38:58:701 1212 adc DnldMgr * Call ID = {9E2D2C98-C71A-45AA-99C2-D055CF10D2CE}
2011-05-28 07:38:58:701 1212 adc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2011-05-28 07:38:58:701 1212 adc DnldMgr * Updates to download = 1
2011-05-28 07:38:58:701 1212 adc Agent * Title = Mise à jour de sécurité pour Microsoft .NET Framework version 4 sous Windows XP, Windows Server 2003, Windows Vista, Windows 7 et Windows Server 2008 x86 (KB2446708)
2011-05-28 07:38:58:701 1212 adc Agent * UpdateId = {AC2A295D-228E-4941-8568-FF131F842920}.105
2011-05-28 07:38:58:701 1212 adc Agent * Bundles 2 updates:
2011-05-28 07:38:58:701 1212 adc Agent * {0D917DC4-CA5C-4DF0-A0A2-8446A96CB3BB}.105
2011-05-28 07:38:58:701 1212 adc Agent * {737BE133-6918-4AF7-9429-E2F527E4AF7C}.102
2011-05-28 07:38:58:701 1212 adc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2011-05-28 07:38:58:701 1212 adc DnldMgr Contacting regulation server for 3 updates.
2011-05-28 07:38:58:702 1212 adc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2011-05-28 07:38:58:707 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:58:707 1212 774 AU # Pending download calls = 2
2011-05-28 07:38:58:707 1212 774 AU <<## SUBMITTED ## AU: Download updates
2011-05-28 07:38:58:709 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:38:58:709 1212 adc Misc Microsoft signed: Yes
2011-05-28 07:38:58:711 1212 bb8 AU Getting featured update notifications. fIncludeDismissed = true
2011-05-28 07:38:58:711 1212 bb8 AU No featured updates available.
2011-05-28 07:38:58:711 1212 adc PT URL for regulation server found in server config.
2011-05-28 07:38:58:711 1212 adc DnldMgr Regulation server path: https://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2011-05-28 07:38:58:716 1212 bb8 AU Getting featured update notifications. fIncludeDismissed = true
2011-05-28 07:38:58:716 1212 bb8 AU No featured updates available.
2011-05-28 07:38:59:928 1212 adc DnldMgr * Regulation call complete. 0x00000000
2011-05-28 07:38:59:930 1212 adc DnldMgr *********** DnldMgr: New download job [UpdateId = {0D917DC4-CA5C-4DF0-A0A2-8446A96CB3BB}.105] ***********
2011-05-28 07:38:59:931 1212 adc DnldMgr * All files for update were already downloaded and are valid.
2011-05-28 07:38:59:931 1212 adc DnldMgr *********** DnldMgr: New download job [UpdateId = {737BE133-6918-4AF7-9429-E2F527E4AF7C}.102] ***********
2011-05-28 07:39:00:213 1212 adc DnldMgr * All files for update were already downloaded and are valid.
2011-05-28 07:39:00:220 1212 adc Agent *********
2011-05-28 07:39:00:220 1212 adc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2011-05-28 07:39:00:220 1212 774 AU >>## RESUMED ## AU: Download update [UpdateId = {AC2A295D-228E-4941-8568-FF131F842920}, succeeded]
2011-05-28 07:39:00:220 1212 adc Agent *************
2011-05-28 07:39:00:220 1212 774 AU Setting AU scheduled install time to 2011-05-29 01:00:00
2011-05-28 07:39:00:221 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:39:00:223 1212 adc DnldMgr *************
2011-05-28 07:39:00:223 1212 adc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2011-05-28 07:39:00:223 1212 adc DnldMgr *********
2011-05-28 07:39:00:223 1212 adc DnldMgr * Call ID = {1DBD8CAF-E3DB-4132-AA22-851FFDDAC558}
2011-05-28 07:39:00:223 1212 adc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2011-05-28 07:39:00:223 1212 adc DnldMgr * Updates to download = 1
2011-05-28 07:39:00:223 1212 adc Agent * Title = Mise à jour de sécurité pour Microsoft Office PowerPoint 2007 (KB2535818)
2011-05-28 07:39:00:223 1212 adc Agent * UpdateId = {66154F8A-D074-4069-BB1D-6C7CCCFF9682}.100
2011-05-28 07:39:00:223 1212 adc Agent * Bundles 1 updates:
2011-05-28 07:39:00:223 1212 adc Agent * {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}.100
2011-05-28 07:39:00:223 1212 adc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2011-05-28 07:39:00:223 1212 adc DnldMgr * Regulation call complete. 0x00000000
2011-05-28 07:39:00:226 1212 adc DnldMgr *********** DnldMgr: New download job [UpdateId = {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}.100] ***********
2011-05-28 07:39:00:226 1212 adc DnldMgr * Queueing update for download handler request generation.
2011-05-28 07:39:00:226 1212 adc DnldMgr Generating download request for update {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}.100
2011-05-28 07:39:00:310 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:39:00:316 1212 adc Handler MSP download: file powerpoint.cab already exists in sandbox directory (C:\Windows\SoftwareDistribution\Download\2a55dd73fc65c85fb8c29bb88aac7b3d)
2011-05-28 07:39:00:333 1212 adc DnldMgr *********** DnldMgr: New download job [UpdateId = {28BCEEE5-6CDB-45A5-A1A6-3DA607F653D1}.100] ***********
2011-05-28 07:39:00:334 1212 adc DnldMgr * All files for update were already downloaded and are valid.
2011-05-28 07:39:00:340 1212 adc Agent *********
2011-05-28 07:39:00:340 1212 adc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2011-05-28 07:39:00:340 1212 774 AU >>## RESUMED ## AU: Download update [UpdateId = {66154F8A-D074-4069-BB1D-6C7CCCFF9682}, succeeded]
2011-05-28 07:39:00:340 1212 adc Agent *************
2011-05-28 07:39:00:340 1212 774 AU #########
2011-05-28 07:39:00:340 1212 774 AU ## END ## AU: Download updates
2011-05-28 07:39:00:340 1212 adc Report REPORT EVENT: {C27BA534-B344-431E-9961-9F547F710714} 2011-05-28 07:38:51:086+0200 1 182 101 {66154F8A-D074-4069-BB1D-6C7CCCFF9682} 100 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Mise à jour de sécurité pour Microsoft Office PowerPoint 2007 (KB2535818).
2011-05-28 07:39:00:340 1212 774 AU #############
2011-05-28 07:39:00:340 1212 774 AU Setting AU scheduled install time to 2011-05-29 01:00:00
2011-05-28 07:39:00:340 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:39:00:341 1212 774 AU AU setting pending client directive to ‘Install Approval’
2011-05-28 07:39:00:343 1212 774 AU Successfully wrote event for AU health state:0
2011-05-28 07:39:00:346 1212 10e0 AU Getting featured update notifications. fIncludeDismissed = true
2011-05-28 07:39:00:346 1212 10e0 AU No featured updates available.
2011-05-28 07:39:00:356 1212 adc Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2011-05-28 07:39:00:356 1212 adc Report WER Report sent: 7.5.7601.17514 0x80070643 66154F8A-D074-4069-BB1D-6C7CCCFF9682 Install 101 Unmanaged
2011-05-28 07:39:00:357 1212 adc Report CWERReporter finishing event handling. (00000000)
2011-05-28 07:39:00:357 1212 adc Report REPORT EVENT: {E19673E7-D576-45FF-83F4-2C278DCE1903} 2011-05-28 07:39:00:221+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎dimanche ‎29 ‎mai ‎2011 at 03:00: - Mise à jour de sécurité pour Microsoft .NET Framework version 4 sous Windows XP, Windows Server 2003, Windows Vista, Windows 7 et Windows Server 2008 x86 (KB2446708)
2011-05-28 07:39:00:357 1212 adc Report REPORT EVENT: {21BD394E-A923-4C70-A796-3F35F54E3406} 2011-05-28 07:39:00:341+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎dimanche ‎29 ‎mai ‎2011 at 03:00: - Mise à jour de sécurité pour Microsoft .NET Framework version 4 sous Windows XP, Windows Server 2003, Windows Vista, Windows 7 et Windows Server 2008 x86 (KB2446708) - Mise à jour de sécurité pour Microsoft Office PowerPoint 2007 (KB2535818)
2011-05-28 07:39:00:357 1212 adc Report CWERReporter finishing event handling. (00000000)
2011-05-28 07:39:13:706 1212 1674 AU Launched new AU client for directive ‘Install Approval’, session id = 0x1
2011-05-28 07:39:13:735 4408 d84 Misc =========== Logging initialized (build: 7.5.7601.17514, tz: +0200) ===========
2011-05-28 07:39:13:735 4408 d84 Misc = Process: C:\Windows\system32\wuauclt.exe
2011-05-28 07:39:13:734 4408 d84 AUClnt Launched Client UI process
2011-05-28 07:39:13:760 4408 d84 Misc =========== Logging initialized (build: 7.5.7601.17514, tz: +0200) ===========
2011-05-28 07:39:13:760 4408 d84 Misc = Process: C:\Windows\system32\wuauclt.exe
2011-05-28 07:39:13:760 4408 d84 Misc = Module: C:\Windows\system32\wucltux.dll
2011-05-28 07:39:13:760 4408 d84 CltUI AU client got new directive = ‘Install Approval’, serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
2011-05-28 07:39:48:712 1212 bb8 AU Getting featured update notifications. fIncludeDismissed = true
2011-05-28 07:39:48:712 1212 bb8 AU No featured updates available.

I was around, no OK box to clik. I think I might forget to install previous update for .NET framework and I don’t use Excel 2007, I have the 2010 one.
I have not the time to do the Windows Update Readiness tool for now, I will try on Monday.

Thanks

Citizen_K · May 28, 2011, 4:44pm

Thanks for the log but it is not the D+ log. I cannot analyse this log by Windows.

See if the system update readiness tool brings you further. After running this tool also let System File Checker run. That way we are pretty sure Windows is functioning properly.

Keep us posted.

Phoenix_912 · May 29, 2011, 9:32pm

C:\Users\Laurent>sfc /scannow

Début de l’analyse du système. Cette opération peut nécessiter un certain temps.

Démarrage de la phase de vérification de l’analyse du système.
La vérification 100% est terminée.

La protection des ressources Windows a trouvé des fichiers endommagés et a pu
les réparer. Des détails sont fournis dans le journal CBS.Log
windir\Logs\CBS\CBS.log. Par exemple C:\Windows\Logs\CBS\CBS.log

/* Translation */

The Windows Resource Protection found corrupt files and was able
repair. Details are provided in the CBS.log
windir \ Logs \ CBS \ CBS.log. For example C: \ Windows \ Logs \ CBS \ CBS.log

Enclosed is the log.

I have installed the Windows Update Readiness Tool but I don’t know how to use it. No problems during the installation. I think errors can come from previous installation of .NET i have not done and some bugs from Office 2007 which I no longer use.

(troll mode on) Windows and its application are plenty of bugs, I am hurry to buy a Mac (troll mode off), yes it’s a closed OS, but you don’t have always problems where you lose a considerable time.

[attachment deleted by admin]

Citizen_K · May 29, 2011, 9:52pm

The result of the Windows Update Readiness Tool is stored in the %SYSTEMROOT%\Logs\CBS\CheckSUR.log. This inforrmation can be found at the Correction d’erreurs de Windows Update via DISM ou l’outil d’analyse de l’installation conforme des mises à jour du système - Windows Server | Microsoft Learn page I gave in the above (the link in this post links to the French translation of the page).

Check the log to see if it could fix all the reported problems. That’s probably at the bottom. If the CheckSUr.log is not that long you can attach it here and I will if I can analyse it.

What did Windows report after you did the system file check? Did it say it found errors? If it did find errors could it fix them or not?

I asked for the D+ logs of around the time of running Windows Update to see if CIS blocked some stuff.

When you are having a hard time analyzing the logs it is best to seek guidance at Redirecting . I am not very experienced reading the CBS and Checksur logs. The people there know a lot about problems with update and how to analyse it.

Phoenix_912 · May 30, 2011, 5:59am

Hi,
Thanks for the fast answer,
In the CheckSUr.log we can see :

Summary:
Seconds executed: 755
No errors detected

About the system file check, as I have written in my previous message :

The Windows Resource Protection found corrupt files and was able
repair. Details are provided in the CBS.log
windir \ Logs \ CBS \ CBS.log. For example C: \ Windows \ Logs \ CBS \ CBS.log

So, yes there were errors, but Windows fixed them.

I don’t use D+.

WxMan1 · May 30, 2011, 7:47am

If Windows .NET update is not installing for you, then I know from personal anguish experience you must remove .NET completely and reinstall from scratch .NET.

Find .NET uninstaller utility from Microsoft. Also find Windows Installer Cleanup utiity. Run .NET uninstaller cleanup utility. Then run Windows Installr Cleanup utility. Be careful what you uninstall. If you uninstall the wrong thing, you have to reinstall the app. With the Win Installer Cleanup tool remove all traces of .NET you can see.

Then you must install .NET v1.0 You could just download the stand-alone installer from Microsoft, or via add/remove Windows components. It will install off of the CD. After that you can install the .NET updates.

If you’re using Visual Studio and have MS SQL installed ALSO, it gets more complicated.

Sorry.

Phoenix_912 · May 30, 2011, 4:41pm

Hi, I have tried to repair .NET, not uninstall, and i retried to install updates. It works fine, even for office.
Just another thing unexplicable in Windows

Citizen_K · May 30, 2011, 5:01pm

On Windows XP is won’t install the Dutch language pack for DOTNET 2 if I recall correctly. It never got fixed.

tempbox · July 25, 2011, 11:27pm

I am also having problems with windows updates and CIS, on several machines.
The computers are all Windows 7 Professional (one 32-bit, and two 64-bit) and the problem first showed itself with service pack 1. At that time on my main machine I was running Comodo firewall and AVG anti-virus, and SP1 failed on several occasions until I uninstalled both programs and then it went on ok.

I then installed CIS (current version 5.5.195786.1383 with signature 9510) and ran with that. All was ok for two weeks until KB2555917, KB2532531 and KB2507938 came out. I was unable to install these Security Update for Windows 7 for x64-based Systems no matter what I tried:-

In a normal boot updates failed,
In safe mode updates failed,
Trusted all the files/applications updates failed,
Turned off Comodo updates failed
Uninstalled Comodo updates succeeded.

I also had run the System Update Readiness tool which detected no errors.
Whether the updates were downloaded manually or automatically made no difference, as the install went as far as 15% each time on shutdown, then 20% on boot/reboot before failing and removing changes. I spent several happy hours going in circles trying all the options

All failures gave Error details: Code 80070020.

I have only updated the one machine so far with these updates, as having to uninstall and re-install CIS each time is a bit of a pain.

Hope sometime can suggest something.

Citizen_K · July 25, 2011, 11:41pm

Try running AVG removal tool to be absolutely sure it is completely uninstalled. Do the same thing for all security programs you had installed in the past. You can find a list of clean up tools here: ESET Knowledgebase .

Does that help or not? When it does not help can you show a screenshot of D+ logs (View Defense + Events)?

tempbox · July 26, 2011, 1:12pm

Thanks for the reply.
AVG removal tool downloaded and run when AVG uninstalled, with reboot before trying anything else, no other security programs had been installed. Checked D+ logs on all machines, no reference to failure events, but updates succeeded as soon as Comodo removed.
During updates everything seemed ok until pc reboots to ‘configure windows’, either as a shutdown or as a requested/forced reboot. During the shutdown phase configuration went as far as 15%, then restart when configuration went to 20% before ‘configuration failed, removing changes’ followed by further reboot to windows and notification of failed updates. Is it possible that Comodo is still active during either of these phases - not enough to know it is turned off and log events, but active enough to block the updates? This would explain for me why the updates fail with Comodo installed but there is no log of it.

Citizen_K · July 26, 2011, 5:58pm

I have no clue as to what is causing this and why CIS is obviously involved.

I found this Microsoft KB article that may help: Troubleshoot problems updating Windows - Microsoft Support .