why comodo refuse to add a clean file to its whitelist????

sdfsadfdfs · December 29, 2013, 10:20am

well,haven’t u noticed that i have done what u are now suggesting me to do at the begining of this thread?

sdfsadfdfs · December 29, 2013, 10:22am

and here is the analyst’s reply of my submission:

Changed url to the full quote. Eric

spywar · December 29, 2013, 10:50am

Your question was…

I replied you how to get a proper answer. Tell me what’s wrong.

aim4it · December 30, 2013, 12:33am

So you want him to find your needle in the haystack? ???

sdfsadfdfs · January 5, 2014, 10:04am

well,the only thing wroung is that these is still not reply. i have done all the things u have suggested ,such as find my submission and quote the analyst’s reply,but till now there is still not reply from comodo.

sdfsadfdfs · January 5, 2014, 10:06am

when would comodo give me a reply?

spywar · January 5, 2014, 10:08am

I suggest you to pm the analyst that replied to your post with the VT link of submitted file and ask him why it was not suitable.

sdfsadfdfs · January 5, 2014, 11:06am

ok,i got it.i thought u suggested me to talk about it in the forum.

sdfsadfdfs · January 5, 2014, 11:20am

ok,i have pmed the analyst,let’s wait for his reply.and here is my pm message:
hi, can u explain in more details why the file i submitted is not suitable for whitelisting?is this file a virus? and here is your reply of my submission:

I changed the url for the actual quote for an easier read. Eric

spywar · January 5, 2014, 11:36am

It’s ok, nice.

sdfsadfdfs · January 5, 2014, 3:59pm

by the way,what should i do if he do not reply?

spywar · January 5, 2014, 4:16pm

Please be patient…if you don’t get reply until friday we’ll see…

sdfsadfdfs · January 5, 2014, 4:30pm

by the way,are u a chinese???

spywar · January 5, 2014, 4:50pm

No.

sdfsadfdfs · January 5, 2014, 5:04pm

just found u use qq mail at your registed profile in this forum,so can u speak chinese or live in china?

sdfsadfdfs · January 12, 2014, 8:24am

well, it’s already sunday,and there is still no reply.why???

sdfsadfdfs · January 14, 2014, 9:02am

why there is still no reply?

spywar · January 15, 2014, 9:28pm

Sorry to hear that,
Please pm Bogdan with link to this topic, he may give you the reason why it wasn’t suitable for whitelisting
https://forums.comodo.com/profil/bogdanr/106020

sdfsadfdfs · February 4, 2014, 4:21am

well,i have just pmed bogdanr,but when would he reply?and here is my pm message:

sdfsadfdfs:

hi,i have started a post in the forum(here it is:https://forums.comodo.com/defense-sandbox-help-cis/why-comodo-refuse-to-add-a-clean-file-to-its-whitelist-t100202.0.html),but still no reply,and they suggest me to pm u at last.i have submitted a file to comodo to let them add the file to the whitelist if the file is clean.however,later i recieved the reply from comodo that the file i submitted is not suitable for whitelisting.so i think the file must be a virus,therefore i scaned the file with cav,it’s undetectable at all.i am totally confused about wether the file is clean or not.if the file is clean,why comodo refuse to add it to its whitelist,and on the other side if the file is not clean,why cav still can’t detect it.somebody say,i can add this file to the whitelist of cis at my own computer all by myself.but i say,“if comodo doesn’t dare to add the file to its whitelist,how can i dare to add the file to my own whitelist?”.

sdfsadfdfs · February 6, 2014, 3:59am

still no reply?i have reported the porblem for such a long time.