Better Safe Than Sorry.
That’s what our Live PC Support (GeekBuddy) technicians trained on. When they are cleaning our customer’s computers,
they don’t say: I don’t know this process in memory so I will ignore it,
they will say: I better mark this as suspicious and analyse it before I give it a clean bill of health.
So over the last year or so, they built tools that helped them clean customers computers. One of the tool was called LHA (Livepcsupport Helper Application: btw this is an internal name and you can’t find it as a product anywhere).
What this tool did was to identify all the issues that needed addressing, from checking all the processes in memory to cleaning registry to cleaning cookies that could be used tracking etc etc.
One of the most important feature of this was about identifying all running processes (that’s where malware is going to be if you are infected) and making sure you can verify every single one to be legit. If you can’t verify its legit, then worry and continue analysing. Don’t give up until you know. Thats the philosophy behind this tool that we internally call LHA. It can also identify hidden processes (used by real nasties) so that we can check to see if they are malware or not.
So we use services like CIMA to analyse uknown files in realtime and check the SHA1 of a file against our whitelist and blacklist and so on in this LHA (but mainly it was done manually initially). LHA also has the ability to validate Digitally signed files by trusted vendors.
So we thought, it would be a great idea to have a product that could be much smaller than a traditional security product that helped identify all the issues on your PC. Then you have a choice of either fixing those yourself, or get us to do it. It would both help end users to see if they have issues (no matter what kind of Anti virus product they are running) and would help Comodo as we can promote our services.
Thats’ when we decided to build Comodo Cloud Scanner. Its a neat tool (when its fully working that is 
), that has the philosophy of “better safe than sorry”. If an application is unknown and cannot be concluded as safe it should remain as unknown/suspicious. Of course as the use of this product grows we expect the unknown to be a small enough number not to be a nuisance. And after all if its still unknown after all that analysis, then its a healthy thing to be suspicious of it.
Its the first of its kind, it will need user feedback to improve. CCS comes from Technician’s toolbox straight to users, there will be some expected usability issues. We, as always, will work with our users to build this product to their liking!
Comodo is a Technology Company driven by Innovation and mission to create trust online! As a result, we will always have new products, service coming out of our Research Labs. But we will always listen to our users and improve, as we have been for last 3 years, every product we have. With over 25 million installations Comodo is now a leading provider of Security.
Melih
