Went from CIS to CCAV, now experiencing issues.

Discontinued Products Help - CCAV
1

So to start ive noticed that my windows 10 installation that used to take like 10 seconds to get to the login screen now takes like 5+ minutes before I finally see the windows login screen.

Ive also noticed that while it is lighter on ram, it uses a lot more cpu than CIS has ever used. I thought the whole point of it being “cloud” was to lessen the usage of cpu? Honestly im not sure if this is normal behavior or if i have remnants of CIS still installed and its causing a conflict because ive never had my computer take that long to ever get to the login screen, and as for the cpu usage I again not really sure if its normal because this is my first experience with it.

2

Hi Castayr,
We need some details to diagnose this issue.

  1. We need diagnostic report as can be accessed from help icon present on interface and then accessing ‘Diagnostics Report’.
  2. We need some performance data during boot. Link here explains as how to collect that performance data during boot time.

Please see if you can provide above items and we can investigate further.

Thanks
-umesh

3

Ok well I ran step one.

Edit: As for step two I found the etl files in the temp folder but there are two of them. One is about 30 mb uncompressed and the other is over 200 mb uncompressed. I am not sure which one you are looking for but will attach the smaller of the two.

As for step two I installed the performance monitoring program but I wasnt sure if I did it right. I installed it and then used the reboot command in the command prompt. Was I supposted to set it to monitor before I used the reboot prompt?

[attachment deleted by admin]

4

Hi Castayr,
If you had WPT installed, upon execution of following command line:

xbootmgr -trace rebootCycle -noPrepReboot -resultPath C:\windows\temp
it should re-start system and then you should see newly generated .etl files under "C:\windows\temp" folder, which we need.

Thanks
-umesh

5

I should mention that last night I went through and cleaned out some folders of CIS that I thought I had already removed all of them. Performance wise the computer seems to be running better, the only issue I am now having is still long boots taking minutes to get to the login screen where it used to take just a few seconds.

6

That’s exactly we want to investigate and that boot level logs will help us understand reason.

7

Not sure if you noticed my edit but in the post where I uploaded CCAV diagnostic log, I also edited it to upload one of the etl I had in the temp folder.

On the last time I started my computer from a cold boot it actually shut down not long after I had started it. Turned it on again and after a minute and 30 seconds it finally got to the login screen. Might not be the 5 minutes or so I had been experiencing before but I dont like the unexpected shut down on the first try.

8

Got it, thanks.
We are going to look into it.

9

Honestly I think this has nothing to do with your guys software. I uninstalled CCAV wondering if that was the issue of the slow boot and it makes no difference. Ive tried countless other ideas like running sfc and even DISM to seeing if it was possibly a corrupted bios. So far nothing ive tried has done anything.

10

what about clean install windows 10 rs2 on your machine?

sometimes some “upgrades” from one point release to another can cause problems on windows 10 (8 and 7 too).

another thing you could try before clean install os, try these steps:

  • install ccleaner as adm and run it;
  • Clean all regkeys, except the “not used file associations thing”;
  • Clean all system and program files with ccleaner;
  • Clean windows 10 update files;
  • Reboot the system;

Now take care with this that it can cause problems if you dont do it right:

  • Open an elevated powershell prompt (as admin);
  • Run the following comand: Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

This command will “re-install” all default windows universal apps!!!

  • Exit powershell and reboot the system;

  • Right click on “local disk” (probably C) and go for “properties”;

  • On “disk clean / clean disk” select system files to clean and a new pop up will show up;

  • Mark ALL THE KIND OF FILES on this popup (to clean things up) and click on clean button (this task can take a little while);

  • Now open up ccleaner again and go for the option “tools”;

  • On the second option (something like programs started with windows) and remove everything except ati/amd entry keys, nvidia entry keys and /or antivirus entrykeys;

  • On the same place, on the tab “schedule tasks” remove everything except things you know of (like antivirus, kms, etc);

  • Now reboot your computer and wait until you can login (this can take a little longer than the normal as your windows will recreate all the temp files needed for apps and icons);

  • Now that youre loged in and in your desktop, go on the security and updates thing on windows 10 and search for updates;

  • Windows 10 will install updates or will show that your computer is uptodate;

  • Restart your computer for the last time and see if things get better from now on. If not, go for the format/clean install routine.

If You think that maybe your computer could have some sort of issues (hardware ones) than I recomend boot up on hirens bootcd to test your HDD, your memory/RAM and your CPU just in case…

Please, post your results after these steps so I can see if I can be of any help…

11

Check if you have Comodo Internet Security Essentials installed and try to uninstall it

12

Cleaning the Windows Prefetch Data has worked for me. Before cleaning the Windows Prefetch Data, I do a registry defrag. After cleaning the Windows Prefetch Data, I do a boot defrag with O&O Defrag Pro. When Windows starts up, I do a complete defrag. Windows seems to boot faster after that. There is mixed talk about cleaning the Windows Prefetch Data but I been doing this with Windows XP and Windows 7 with no issues. Installed Programs may start up slower as they have to rewrite to Windows Prefetch Data but I find it helps overall.