virus signature database is not updating

Comodo Internet Security - CIS AntiVirus Help - CIS
1

Hi,

I recently installed Comodo, ran it and on the side it said: “the virus signature database is NOT up-to-date”. I click the update button and a window appeared stating that it is updating the database. At about 3% in however it informed me that the update has failed. I am pretty sure that it is Comodo related as I can update malware bytes and clamwin fine, I have noticed that malware bytes usually gets knocked out by virus’.

Here is some information regarding the system Comodo is installed on. If you require any more information please let me know.

OS version: Windows 7
CIS version: 5.3.181415.1237
current AV DB version database: 1

Does you browser have proxy settings?
No

Can you use CIS, More, Check for updates without trouble?
Yes, it seems to update fine.

Can you verify CIS logs and check Tasks log to see what the error id is that’ recorded on AV updates?
0x80072efd

Do you know if you system has ever been infected?
It has never been infected.

If you run Hitmanpro does it complain about proxy settings on your system?
Yes, it says internet explorer is using a proxy

Help would be greatly appreciated.
Thank you for taking at my post :slight_smile:

2

What does Hitman Pro report about proxy settings?

I assume you are not using a proxy server to connect to the web. Is that correct?

Can you see if there is a proxy set on your system? Go to Control Panel → Internet Options → Connections → Local Area Network (LAN) settings.

3

That is correct, I am not using a proxy server to connect to the internet.

Hitman Pro reports that Internet Explorer is using a proxy, however I did correct it using hitman, later scans have not reported the proxy problem again.

After following your instructions, I can confirm that there is no proxy set on the system.

4

And still you cannot update the av database?

5

After all of that I am still unable to update…

6

May be left overs of previously installed security programs are in the way. Try using removal tools for those programs. Here is a list of removal tools for common av programs: ESET Knowledgebase .

Otherwise do a Google search with terms “removal tool” and * name of product or vendor*.

When removing possible left overs of previously installed programs does not bring a solution can you post a Hijack This log?

7

Thanks EricJH, I shall use the removal tools and I shall post my HT log on Monday…

8

Hi, I’ve been having the exact same problem as the thread author here, and have been following the same steps to the end of the thread. I ran Hitman Pro, which found multiple traces of proxy servers running, and removed them all but mine still won’t update. I also completely uninstalled all previous AV’s. I ran a HijackThis! scan, here’s the logfile.

Logfile of HijackThis v1.99.1
Scan saved at 5:18:05 PM, on 4/16/2011
Platform: Unknown Windows (WinNT 6.00.1906 SP2)
MSIE: Internet Explorer v8.00 (8.00.6001.19019)

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Kevin\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kevin\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kevin\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\COMODO\COMODO Internet Security\cfpupdat.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: TBSB05974 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Search Toolbar\tbcore3.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: Search Toolbar - {0C8413C1-FAD1-446C-8584-BE50576F863E} - C:\Program Files\Search Toolbar\tbcore3.dll
O3 - Toolbar: FrostWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM..\Run: [TkBellExe] “C:\Program Files\Common Files\Real\Update_OB\realsched.exe” -osboot
O4 - HKLM..\Run: [Malwarebytes’ Anti-Malware] “C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe” /starttray
O4 - HKLM..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\QTTask.exe” -atboottime
O4 - HKLM..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe”
O4 - HKLM..\Run: [COMODO Internet Security] “C:\Program Files\COMODO\COMODO Internet Security\cfp.exe” -h
O4 - HKLM..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=OQBBAFYARgBSAEUARQAtAFYATgBKADMAMgAtAEcAMwBMAEEAQQAtAEEANAA4ADkAUgAtADkAVQBKAEsARgAtAEUASwBLADMAWAA"&“inst=NwA3AC0ANAA1ADUAOQAzADcANAA2ADkALQBYAEwAKwAxAC0AVAA0AC0AWABPADMANgArADEALQBTAFQAMQArADIALQBUAEIAOQArADIALQBOADEARAArADEALQBQAEwAKwA5AC0ARgBMACsAOQAtAEYAOQBNADcAQwArADUALQBGADkATQAxADAAQgArADIA”&“prod=90”&"ver=9.0.872
O4 - HKCU..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU..\Run: [msnmsgr] “C:\Program Files\Windows Live\Messenger\msnmsgr.exe” /background
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International
O17 - HKLM\System\CCS\Services\Tcpip..{1A130D3B-D68E-4B0B-981E-D84110DB33F5}: NameServer = 156.154.70.22,156.154.71.22
O17 - HKLM\System\CCS\Services\Tcpip..{25247ED3-45B0-4EA8-A726-6D2E1670888A}: NameServer = 156.154.70.22,156.154.71.22
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: F-Secure BlackLight Sensor - Unknown owner - C:\Users\Kevin\AppData\Local\Temp\F-Secure\BlackLight\fsblsrv.exe (file missing)
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes’ Anti-Malware\mbamservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

9

What version of Windows are you using? Vista or Server 2008? Is it a 32 bits or 64 bits edition?

May be left overs of previously installed security programs are in the way. Try using removal tools for those programs. Here is a list of removal tools for common av programs: ESET Knowledgebase .

Otherwise do a Google search with terms “removal tool” and * name of product or vendor*.

10

Fix these entries in HiJackThis:

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: FrostWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=OQBBAFYARgBSAEUAR QAtAFYATgBKADMAMgAtAEcAMwBMAEEAQQAtAEEANAA4ADkAUgAtADkAVQBKAEsARgAtAEUASwBLADMAW AA"&“inst=NwA3AC0ANAA1ADUAOQAzADcANAA2ADkALQBYAEwAKwAxAC0AVAA0AC0AWABPADMANgArAD EALQBTAFQAMQArADIALQBUAEIAOQArADIALQBOADEARAArADEALQBQAEwAKwA5AC0ARgBMACsAOQAtAE YAOQBNADcAQwArADUALQBGADkATQAxADAAQgArADIA”&“prod=90”&"ver=9.0.872
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Kevin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O23 - Service: [at]gpapi.dll,-112 (gpsvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)

11

I just did, and the update still isn’t working. :frowning:

12

Did you try the suggestions to run removal tools for all the security programs you had installed in the past? Please do. That is an important step; sometimes installer leave behind drivers or services and can give all sort of unexpected behaviours.

13

Try this,

Open regedit and navigate to the following key:

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\

Check the entry “Proxy Enable”. (it will either be set to 0 or 1, it should be set to 0)

Check to see if the entry “Proxy Server” exists, if it does, delete it.

Restart the computer and then reopen regedit and look to see if those entires come back.

14

Hi there! I’ve been having the same problems as well. My OS is the same as with the thread start. Here’s my Hijack list:

Running processes: C:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Program Files (x86)\Stardock\ObjectDockPlus2\ObjectDock.exe C:\Program Files (x86)\XFastUsb\XFastUsb.exe C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe C:\Windows\SysWOW64\rundll32.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Nineofive\AppData\Local\Google\Chrome\Application\chrome.exe C:\Windows\SysWOW64\DllHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files (x86)\Adobe/Adobe Contribute CS3/contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files (x86)\Adobe/Adobe Contribute CS3/contributeieplugin.dll
O3 - Toolbar: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
O4 - HKLM..\Run: [XFastUsb] C:\Program Files (x86)\XFastUsb\XFastUsb.exe
O4 - HKLM..\Run: [Acrobat Assistant 8.0] “C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe”
O4 - HKLM..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM..\Run: [StartCCC] “C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe” MSRun
O4 - HKLM..\Run: [VirtualCloneDrive] “C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe” /s
O4 - HKLM..\Run: [HPUsageTrackingLEDM] “C:\Program Files (x86)\HP\HP UT LEDM\bin\hppusg.exe” "C:\Program Files (x86)\HP\HP UT LEDM"
O4 - HKLM..\Run: [Microsoft Default Manager] “C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe” -resume
O4 - HKCU..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] “C:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe”
O4 - HKCU..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU..\Run: [DisplayFusion] “C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe”
O4 - Startup: CurseClientStartup.ccip
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files (x86)\Stardock\ObjectDockPlus2\ObjectDock.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra ‘Tools’ menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra ‘Tools’ menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\hpb.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\hpb.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\hpb.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\hpb.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\hpb.dll
O17 - HKLM\System\CCS\Services\Tcpip..{B0431C71-36E2-4B61-A738-FC6DCE9F2AE8}: NameServer = 156.154.70.22,156.154.71.22
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\Windows\SysWOW64\guard32.dll
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files (x86)\Common Files\Futuremark Shared\Futuremark SystemInfo\FMSISvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP LaserJet Service - HP - C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
O23 - Service: hpb - Game Smoothie - C:\Program Files (x86)\HighPingBuster\tools\hpb.exe
O23 - Service: HP SI Service (HPSIService) - Unknown owner - C:\Windows\system32\HPSIsvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files (x86)\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\SysWOW64\nlssrv32.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SmartView service (SmartViewService) - Unknown owner - C:\Program Files (x86)\DeviceVM\SmartView\SmartViewService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2011\TuneUpUtilitiesService64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WTService - Unknown owner - C:\Windows\System32\atwtusb.exe (file missing)

I tried the suggestion of L holden, but apparently it does come back even after the reboot.

15

Fix these entries:

R3 - URLSearchHook: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
O2 - BHO: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
O3 - Toolbar: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
O3 - Toolbar: [at]C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll

After that, open Command Prompt and type this command:
netsh winsock reset catalog

16

I followed your suggestion to the letter deadman, but unfortunately the update problem still exists. Can you enlighten me what was the intended action of your suggestion?

17

May be left overs of previously installed security programs are in the way. Try using removal tools for those programs. Here is a list of removal tools for common av programs: ESET Knowledgebase .

Otherwise do a Google search with terms “removal tool” and * name of product or vendor*.

18

That’s actually the first thing I tried. Thing is, I don’t have any other AV that I installed.

19

Where can i download the latest full AV database? bring a solution?

20

That’s exactly what was there.
The Proxy Enable was set to 1, the Proxy Server was there, so I reset the Proxy Enable to 0 and deleted the Proxy Server key. When I restarted the computer, the Proxy Enable value went back to 1 and the Proxy Server key came back. There was another one there called “Proxy Override (Type: REG_SZ, Data: )”, but I left it alone since you didn’t mention it.