Various Lists do not update even they are modified

Comodo Internet Security - CIS AntiVirus Help - CIS
#1

Hello,

I dont know a better subject-title for this haha.
My problem in detail:

I run Comodo Internetsecurity Premium, Version 12.0.0.6818
Comodo has various lists, for example when you goto “Comodo Advanced Settings”-> “File Rating”-> “File List”
When I open the filelist, it shows me 42 ‘unrecognised files pending for analysis’ - and now the problem, when I select all files and click on ‘remove’ it looks like they are actually removed, but when i reopen the 'File List" all the files are still there.

Same happens with the ‘Quarantine’ - its empty while it should have exactly 100 malicious files in it (no worries I used 100 copys of EICAR testvirus intentionally and moved them into quarantine after the AV scanned them) but the quarantine’s list is empty. But when I manually goto the folder “C:\ProgramData\Comodo\Cis\Quarantine\data” I can see it has 100 encrypted files.
They just dont showup in Comodos Quarantine UI.
I also tried to add a file manually into the Quarantine and it worked (showedup in the quarantine-list) but only until I closed and reopened the Quarantine UI.
The manually added file anyways is in “C:\ProgramData\Comodo\Cis\Quarantine\data” where I have now 101 files wich is correct, but the Quarantine-list doesnt show them.

The same happens for the “Blocked Applications” - nomatter howmany intentionally malicious files I sucessfully block, they dont showup in the “Blocked Application”-list.

It all worked fine until about 3 or 4 days ago - since then, it seems like ALL my file-lists anywhere in Comodo are frozen and changes are not saved and reset when reopening one of those lists.

Im sorry I really cannot explain it better, I hope you guys can understand what Im trying to explain.
Any help would be appreciated :smiley:
I am very familiar with programming, normally not accesseable systemfolders/directorys and regedit, incase this List-Error can be fixed somehow with these.

Greetings ^^

#2

Can you try to do a re-install, I think the database which stores this information is corrupted somehow.

#3

Hi thanks for the answer :slight_smile:

Would you recommend to totally uninstall and afterwards freshly install CIS?

Or simply start the CIS setup without uninstalling it, incase there is some kindof repair function :slight_smile:

Cheers :smiley:

#4

I advice to first export the active configuration to a folder outside the CIS installation folder. Then do a clean install and import and activate the saved profile again. The profile does not contain the database only rules and settings.

#5

To see all files in your ‘File List’ window can you please make sure that both ‘All types’ and ‘Quarantined and not quarantined’ are selected.

1098×464 25.2 KB

#6

@ReeceN: Its setu up like this :slight_smile:

@EricJH: Allright, I will post here when I did that - right now leaving for a 10 hour shift so may take a while :slight_smile:

Thanks allready.

#7

Yes completely uninstalling and reinstalling worked! :slight_smile:

Importing my old configuration/settings was easy.

All fine now, cheers :smiley: