It is a shame to put a product into a release when you still did not manage to remove many bugs reported by many people testing RC version.
That’s exactly what you did, knowingly, so it is your shame, Melih !!!
After reading through these posts after having issues of my own, I was shocked to learn that ‘Melih’ is the CEO of Comodo. Highly unprofessional.
You are lucky to have engaged customers willing to deal with issues in your software. Do not take them for granted. Do not readily dismiss their concerns. Also, not to be rude, you should consider having someone proofread your posts because I’m sure that others had the same impression that I did and would not consider Comodo for their business or personal use when the CEO clearly does not have a lot of experience with a mature software development process or customer relations.
Prior to this weekend, I had never installed Comodo software before and wanted to try something “lightweight” and saw some mentions of Comodo on the web. After installing on a clean Vista x64 system, it is clear that this is definitely not release quality. I’d question its RC status as well. I can easily get the software to crash and it has major bugs such as not being able to retain settings nor switch “modes.”
Really, if the feeling at Comodo is that this software is release quality then you should fire your QA management immediately. Take it from someone who has run engineering departments.
Regards,
Charlie
thank you for your time Charlie
I think you make a good point when you said:
“You are lucky to have engaged customers willing to deal with issues in your software”
However, if you look at the posts that I respond to negatively, you will notice that there is “no engagement” of such from so called “users” who does a single post (not a sign of engagement in my book).
We are very grateful that we have an amazing community of users who engage with us. Hence I can’t accept the “image” you represent in your post for me.
As to your accusation about Software development 
(I will refrain from answering as you are making that statement with no basis whatsoever). You seem to be missing the point of developing a very powerful security software (that literally controls the heart of the OS) used by many millions!
I would kindly ask you to share your experiences of how we could do compatibility tests. Please help us, since you have done this before, by providing us pointers as to how our QA dept can test all the possibilities that exists in the wild with different software and hardware combinations? we would love to learn and open to learn. I think I need a reason before I sack my QA dept and hope that you can provide it by telling me what they should have done to test all the possible combinations between all the software and HW combinations that could exist by millions of users out in the wild (just a small joke… )
Thank you for your time and I sincerely hope, you are not one of those people who come put a single post “not for engagement” but for other reasons and then disappear.
Sometimes people confuse Professionalism with Diplomacy! I ain’t a diplomat, nor do I wish to be one! I am open and frank and speak my mind! I care for people, I care for our community, I care for the success of Internet and I will do everything in my power to make sure it succeeds… For everyone who is kind enough to help make internet a safer place, learn or just want to engage for bettering their knowledge as to how they can protect themselves, I welcome them with open arms!
Melih
JanPoko
There are many and will be many bugs, like there is with any software…
There was no major bug in RC. Lots of small bugs yes… not the major ones.
Melih
You are not alone.
And we are here for you and fixing these fast!
Until ready, pls continue using v2.4.
thank you for your patience!
(CLY)
Melih
Yes, that’s something I’d like to know also.
I’ve read most of the posts and think I can get CFP v3 to work without several of the issues I had in the past, but I prefer to reinstall a less buggy version.
In the meantime, I’ll be looking for the upgrade…
Most likely, within next day or so we will give a version to affected users via the forum to check if it addresses their issues. Subject to their feedback an update should follow.
thanks
melih
It is not quite so, not remembering settings, eg, is a major, not minor bug, but even if there were only lots of small bugs, then you were not entitled to release the version and bother and take your customers as hostages. The only reason why your superiors did not fire you so far is probably the “free” status of this soft. Otherwise you would have to go, I am sure. I am now 60+ and have been working in customer’s software production since I left university, so believe I have some background when I say that you proved yourself unfit to run a software team. That’s all. I quit using your amateurish soft in my company and since you did not bother to put at least the “not dangerous” v2.4. into order I am going to remove it from my notebook for something more ripe.
Bye
First off let me say that I am a complete techno-idiot. I know when it works, I know when it doesn’t work, but what to do about it I have no idea!
I’ve been using v2.4 for ages and loved it, so when offered an upgrade to v3 I took it…and then wished I hadn’t.
After reading (and not really understanding) many of the comments in the forums I decided that my best option was to simply uninstall v3 and reinstall v2.4. That was fine and easy and I’m back to being happy again.
So…how will I know when it’s safe to reinstall v3 again? Just out of interest when I click on check updates in v2.4 now it says there aren’t any.
It seems to me (but let’s face it, I know squat about it!) that v3 has been released a bit prematurely. I don’t remember there being this kind of uproar when 2.4 came out. Anyway, thanks a million for a great FREE firewall (v2.4) and I look forward to getting my hands on the de-bugged v3 eventually.
Janpoko
Not remembering settings is somethings we suffered in v2.4 still 
V3 suffers less from not remembering settings, but there are some reporting that it still doesn’t, obviously you are one of them. So you calling it a major bug is not necessarily true since its a bug that exist in v2.4 too. Also small bugs would not take customer hostages! The ones that do are major ones that didn’t show up during RC!!
Again, as I asked cdogg, we would love to learn from your experience and please tell us how we could test a product for millions of users with different configurations with h/w and s/w in a QA environment. We would love to hear from you! For the benefit of other users, pls put your years of experience to a good use and tell us how we can test it. You can give us test cases or configurations if you like. We are open to any suggestions as to how we can improve our testing for the millions of different combinations of h/w and s/w out there.
I appreciate your posts and wish you all the best with whatever your choice of protection is.
thank you
Melih
PS: There has been many people, who has come and told me that they have many years of experience and have a go at me ( ) yet not even one is willing to offer their expertise in solving the very problem of testing for millions. So pls, before you go on throwing your years of expertise, first come up with a solution, then tell me about years of experience! Let the solution you recommend show how experienced you are! What good is years of experience if it doesn’t benefit the millions (thousands or even hundreds) of users???
I am perhaps not quite a “techno-idiot”, but I might be close. Otherwise I agree with scubapete.
I trusted Comodo 2.4 because of the Reviews I read, and the support and knowledge of the Mods and Volunteers in this Forum. I installed 2.4 on my 3 computers, Mom and Dads, my sisters, my friends. They all trust me to make the right choices in Security Software for them.
I installed version 3 on my computers, the first two with + Defense which I then disabled. Do I trust version 3? I don’t know. I have not been able to find much info on how it works, whether it scans for trusted apps automatically, if the Rules including Network are configured automatically.
Anyway, with 2.4 I used a Tutorial which told me how to configure 2.4. Easy and simple enough for an amateur like me to follow, if not quite understand the whys and wherefores. I can’t install version 3 on my familys or friends computers until I can get the feeling of confidence and trust back.
I liked and recommended Comodo because I trusted it. Free has nothing to do with it. I will be coming back to the Comodo Forum every day, hoping to find an update to version 3 that enables me to use, and recommend Comodo Firewall version 3 in confidence and with trust.
Do I have confidence and trust that Comodo will produce a stable and outstanding version 3 Firewall? You Bet I do. I also appreciate the efforts and time that Melih spends on this Forum. I appreciate the efforts, time, knowledge, and help I have received from Posters on this Forum.
Soon, I hope I can once again state that I am not related to Melih, nor has he ever bought me dinner or a bottle of Scotch, and that (L)
I will tell you how this goes. Last windows installation I had which was a couple days ago had a file deleted from one of my programs, so I reinstalled Windows. I had AVG on the last copy, I will now try to install it with just Avast, and see if that makes a difference. I will post back shortly.
Well, I didn’t have to reinstall windows but I did have a devil of a time getting rid of Vundo. IT appears to have shown up sometime during the 2 days I was using V3. Or perhaps, being more generous, after the uninstall of 3 and the reinstall of 2.4.18.184.
The alerts were driving me mad. There seemed nothing I could do, no matter where I looked. Then when I found in the forums where to go do it my first thought was “how counter-intuitive”.
I’ll give V3 another shot but I think I’ll wait until I’ve seen how the new version released today turns out for people.
Cause really when you get right down to it V2.4.18.184 has been perfect for me.
Good new it worked
I will list my programs from before and after.
1st attachment = before
2nd attachment = after
[attachment deleted by admin]
I asked you (and advised you) several times to finish (debug) version 2.4 so that it is mature soft and you have time to finish v3, which I (from my experience) saw as far away from ready to release.
You ignored it, as you ignored many many other people asking the similiar.
My solution is simple: To release you from the function of CEO immediately! By your bad decision you endangered the good reputation of COMODO (that is so difficult to achieve).
You have had enough beta testers (including me. I wrote about insufficient log module - did you perhaps take it into account? No!) What you needed was more time to test and debug and you yourself threw it away and released v3.
It is very simple. Eventhough the soft seems to be free of charge, many people paid for your unacceptable eagerness by many hours of their lives spent at trying do repair what you spoiled.
Just imagine: Releasing soft, which is impossible to uninstall normally!!! That is almost like writing a malware. People have to clean registry, use scripts, spent hours searching through forums just to learn how to get rid of it.
Melih, you might be a good programer, I do not know. But you are not apt for decision making in this field. Sorry, but you proved it.
JanPoko
Again, major bugs found after update (that caused system freezes and crashes or inability to uninstall) were not reported during RC. Can you pls answer as per my previous post? You said you have experience. Pls answer my questions so that millions of people can benefit. After the RC we fixed all the major bugs that was reported. here is my question again
"Again, as I asked cdogg, we would love to learn from your experience and please tell us how we could test a product for millions of users with different configurations with h/w and s/w in a QA environment. We would love to hear from you! For the benefit of other users, pls put your years of experience to a good use and tell us how we can test it. You can give us test cases or configurations if you like. We are open to any suggestions as to how we can improve our testing for the millions of different combinations of h/w and s/w out there. "
Can you tell us or not? You will either continue talking negatively and provide nothing valuable to the readers, or you will help everyone by choosing to answer.
which is it?
or perhaps, you don’t have a solution, because you simply can’t test all the possibilites of incompatibility that exist in the wild due to such a huge variety of h/w and s/w combinations in a QA environment!
Again, if you have a solution as to how to do that, I am all ears! I think the whole world of QA will be all ears!!..
thank you.
Melih
That is a inherently difficult question. It not possible to release a software with such complexity that would be compatible with every HW/SW combination.
While bugs, design flaws, features requests will always come the only thing that matters is to address these events in such a way that will actually
provide a satisfactory outcome for most users.
I’m quite confident that that a soultion could be found so i’m going to PM all Mods to address a related topic on the moderator board as we usually
as a whole have followed many topics in these boards. So sharing our findings and ideas could prove useful.
Melih : Excellent !
I can see from your reply to Janpoko, that you have indeed learned the art of Diplomacy.
You have earned your 5 Gold Stars.
LOL
Thanks Bobbyc
I really am open to learning as thats one thing we never stop doing! However, people coming and being less than respectful does not add any value to anyone. Not to our users not to Comodo. And when challanged to provide the expertise they are so willingly throw around, they offer none!
These people simply do not get, despite their years of so called experience, the challanges of writing such powerful security product for the millions of users! They think a QA dept can solve it! SO VERY WRONG! A Security product that fights for with system resources and other security applications is one of the biggest challanges of any QA dept!
Again my challange is still open… maybe we can all ask these guys how they can solve this problem of testing it for millions of different configuations!
Melih
Mejih : I am fairly proficient with a computer, but I do not consider myself to have 10% of the knowledge of the Mods and Volunteers on this Board.
I personally, do not think Comodo would offer a product that was flawed.
In the last 10 years, I have noticed a few Hardware and Software Companys that offer a Product that is tested “in the field”, by the public at large. Not a good situation for me, or the 8 other people (family and friends) on whose computers I install a bit of hardware, and varied Programs and Utilities. We are not proficient enough to cope with major bugs. Minor bugs I can deal with, after getting assistance from the very helpful experts in many different Hardware and Software Forums.
I have two thoughts.
1). I do not think that the great majority of computer users have any idea of the process of development and release of a major piece of software.
2). I have said before, and I will say it again… I have every confidence in Comodo. I know you will fix whatever is wrong with Version 3. I look forward to an Update. I will wait to apply the Update, until I am told by the Pros on this Forum “Hey Bobby, go Update your 11 Computer Family and Friend Fiefdom, then go and sin no more”.
Thank You, Melih, for a very nice piece of Software that has served me well in the past, and I know will continue to protect my “Fiefdom” for years.
btw: For anyone who complains about buggy software, ever been to eBay?
Now there’s a joint that’s been plagued by poorly written code for year after year after year.
“Improvements” almost never work. eBay Programmers shouldn’t be fired ,they should be shot.
Hackers have compromised the Site. Transparent Overlays are costing Buyers plenty of moola.
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