^^^
Fair enough.
In my business (marketing, research and public relations), we are fond of saying “It takes 20 years to build a reputation, but only 5 minutes to ruin it.”
Here’s hoping that Comodo will respond to your support issue in a more meaningful way. And soon.
Same thing happened here.
Oh for goodness sake Melih, enough already.
Everybody here knows you are the Comodo boss, and if the boss can’t handle well deserved criticism better than you are doing, it’s not unreasonable to wonder if he may be presiding over a corporate mentality that is not worth our time to persevere with.
Speaking as someone who has probably had more years in support than you’ve had years on the planet, the image of a manager repeatedly criticizing complainants and praising his defenders/apologists is not a picture that inspires trust or respect.
Not everyone has the time or the inclination to act as your free beta tester, nor should they be expected to do so. My clients are under “standing orders” never to use beta products, and even to be very wary of being early adopters of final releases. Look at all the Apple worshipers who who suffered because they couldn’t wait to jump on the Leopard bandwagon the moment it was released! Instructions such as I give to my clients are just plain common sense in the best interests of their productivity.
Beta testers are obviously very important to the development process; fortunately any potentially useful product will always find plenty of takers. But it’s nonsensical to rebuke someone who complains about your “final” release because they weren’t a Beta tester.
The great majority of people posting here, regardless of the sentiments they’ve expressed about version 3, are here because they WANT to use your product.
I’m no exception. Based on past experience, I want to continue to use Comodo firewall and I want to be able to report to my customers/clients/readers that version 3 is an excellent product, and that it’s ready for their use. At the moment I can’t do that, and in any moment of clarity you would have to agree.
You may (or may not) recall that in June of this year Judy Shapiro, your own VP Marketing, reviewed my chapter on software firewalls and said she couldn’t find anything that she’d want to change. It was a completely impartial write-up because I personally found, tested, used, reviewed, and recommended Comodo firewall v2.4, and only then did I corresponded with you about having the chapter reviewed in the interests of eliminating any errors in fact. There weren’t any.
Melih, that makes me a champion of your product, and starting this thread doesn’t change that. And the people who post in this thread aren’t your enemies either. Some of them may be going too far expressing a “never again” attitude, but there’ll always be people who’ll overreact in the face of problems. It’s your job to turn the tide, not alienate them further by suggesting they’re at least partly responsible.
Actually, none of the above! Comments about how wonderful a clearly broken product is are not only complete nonsense but they are off topic and distract from the main theme.
People not having problems is irrelevant. People willing to put their own time and effort into solving your problems is, while useful to you, also irrelevant to the topic.
Sorry to have to post in this tone, but the tone of your recent posts serves only to drive off people who would otherwise CONTRIBUTE to the discussion, and to the eventual solution, by describing their own problems.
I for one want to see ALL problems raised, and fixed, so we can move on to version 3 with confidence.
First of all, thank you for taking the time to write this response. I do, sincerely, appreciate your time.
I would like to clarify few issues
1)Criticism: we have no problem with! As you will note the people who I respond negatively are the people who simply “write off” Comodo rather than simply criticise. And that I have a problem with. Cos to me, if someone/something served me well for a good period of time and then to say i am dropping you because you had a bug with your latest product, even though the very version you upgraded from is still a viable option is not deserved. That is my opinion and this is how I will react to it. Hence I would kindly ask you to analyse my responses to realise that they are dished out accordingly 
As you pointed out that there are people who display the “never again” attitude, and you will notice that my reaction is to these people only.
I think you are being unfair by not checking the hundreds of posts I have made over the few days to many people who criticise our products because the latest version has some bugs which can and will be fixed very shortly. Pls do go thru and identify the kind of people I negatively respond to! I react negatively to “never again” kind of people for simple reason I don’t believe in their attitude! And I will not support anything I don’t believe in!
2)beta testing: I do appreciate your views about beta testing, but then again if you look at the poster and under which context i replied, the poster was asking if beta testing was done at all or not! I didn’t rebuke because he wasn’t a beta tester as such, but he was insuniating that we had no beta testing, which I took (would still do) personally on behalf of all the beta testers who put their time into beta testing this product for 6 months!!!
3)Post from USSS: You took this again out of context. The context within which I made those statements were about the individual involved and not necessarily the content they wrote. USSS showed willingness to help us work out the issues. That’s why I made the comment about people like USSS and company like Comodo we have a winning combination (the explanation is: Users are willing to help, Company is willing to listen… a winning combination. Hence I called USSS’s thought process about why he came to the conclusion of Sticking with Comodo and helping comodo, wise, logical, helpful and practical conclusion). Again if you pls care to read USSS’s post he clearly identifes v3 having bugs, in no way is he claiming its a perfect product. So your statement that USSS called it a perfect product is not accurate.
Bill, I really do appreciate you taking the time and please forgive me if any of my words come out direspectful as I mean none. However, I am not what your post implies! I would urge you to go thru my posts since the v3 launch and analyse and you will see that I have expressed many times to many unhappy users how grateful we are for their patience! I think you have misunderstood this one particular post and you have responded the way you have, however I do thank you for responding, because that shows that you care and for people who care, I have full respect and time for!
thanks
Melih
Melih might have chosen his words a little more carefully, perhaps. But when someone calls my product or service “garbage” in the tone used by poster Lord_Anubis with little or no explanation, I might have retorted with a similar response. Sometimes, in the heat of the moment – in the beginning of a product launch or upgrade – your mouth sometimes moves more quickly than your brain. It happens to all of us.
Bill, your condescending attitude doesn’t inspire me much, either. I don’t doubt that you are a very capable professional, but statements like that generally rub people the wrong way.
No one is being forced to use CFP 3.0.
No argument there: well said. I empathize with anyone who is charged with managing software distribution within an enterprise and among standalone users. A difficult job that makes your hair fall out before it has a chance to turn grey.
I tend to agree: perhaps an RC2 release would have been better. Different companies use different standards for ascertaining when a beta release is ready for prime time. I suspect that Comodo, as a result of releasing CFP 3.0 Final, will be reviewing and tightening those standards. I hope so.
Were the beta tests for v2.4 and 3.0 closed originally for a group of selected testers, then opened to the public? I’m curious, as I’ve been using CFP for less than a month now and only recently became a member of this forum.
If I and any other users are experiencing only minor issues and no major problems with a default installation of CFP3.0, we have every right to express that, Bill. Why CFP is working well on one system is very relevant as far as I’m concerned. What constitutes a minor issue or a major problem depends on the user.
Bill, while I disagree with some of your statements, I appreciate the time and thought you invested into your post. Unless it is a personal attack on a specific poster or Comodo staff – and your post is certainly not – no one needs to apologize. As someone who has assisted in product launches, I can say that CFP 3.0 probably was not quite ready for prime time, based on the dozens of threads I’ve reviewed. Even so, the “genie is out of the bottle,” so as you’ve said, we need “to move on to Version 3 with confidence.” Two to three weeks from now, I suspect the picture will change dramatically for the better. I’m optimistic. I hope you will be, too.
Thanks,
Stephen Gray
Houston
To USSS and to Melih
I agree with the fact that Avast only does it’s job. So I will tell you my story, in the past 7 years I have been through some of the most respectable firewalls ZA Free, Kerio, ZA Internet Suite, Kaspersky Internet Suite and surfing the net , I found a page talking about a firewall that passed all the leak tests COMODO… I downloaded it in the last days of october this year and I liked because it has all the features of a paid firewall being a free product (Thumbs UP).
Then in the forums the community were talking about the v 3.0 Beta, but I decided to wait to the final released, I installed, but it has features that in the previous version were simplified, and I was three days trying to understand it, and posting every issue and reading the advises when I got shocked (sorry for the expression, but my English has not a rich vocabulary). So I were just decided to stick with v3.0 and I tested PCFlankLeast and it failed. So I though “No way, I’ll comeback with v 2.4” and I told it to the community in the most polite way but never in a rude way or with blackmailing techniques, but I knew that I wouldn’t be satisfied (after all I’m a IT) and I like to have the last version of all the software I have, so I reinstalled the product, even I posted a new topic CPF V3.0 THE REVENGE by MiguelAngelXP and all worked fine except by the cpfres.dll issue (the next day I reinstalled the v.3.0 (that in other topic someone recreated the error. This user told that click the icon of the firewall in the desktop, at the next reboot triggers the cpfres.dll issue) and since that day I have not significant troubles. And finally checking and knowing better the version I finally resolved the PCFlankLeak test, so it’s natural to try the product. I don’t expect a driver buying a new brand Porsche or Ferrari to ride at 100 kms/hour (60 miles/hour) as the limited speed. you see?
So in the MATOUSEC their offered an all in one test firewall in a zip format file and I wanted to download, so I posted before Avast warned me that the file was infected and stopped the download and that was the fact nothing more, nothing less. I’m not criticizing MATOUSEC, I only warned the issue, and well I’m glad that it worked and now if you tell me that it’s a false positive, that’s another subject. So I’m to happy with this version that never in my Internet years I participated too much in a Internet community.
Thanks for the patience, and advises of all of you
(V) (B) (R)
Regards
Miguel Angel a.k.a MiguelAngelXP
This is the log informed by Avast!
30-11-2007 7:36:56 1196419016 SYSTEM 1500 Sign of “Win32:Trojan-gen {VC}” has been found in “http://www.matousec.com/downloads/windows-personal-firewall-analysis/
leaktests/Thermite.zip\Thermite\thermite.exe” file.
Any ideas???
(B) (L) (R)
Thermite.exe is one of the oldest leaktest code strings around. I remember using it to test Outpost Firewall Pro 2.5, and that was a long time ago. Unlike other leaktests, Thermite injects its code directly into the the target process instead of other processes via DLLs.
Again, this is all code used to test firewall functionality. Nothing to worry about. Just be sure to read through all of the FAQs on any leaktest site you visit. Avast! is doing a great job for you.
USSS :
Thanks for your posts… I was thinking about security… it doesn’t matter who warns you about a vulnerability the antivirus or the firewall the most important thing is to be safe… and indeed is like if we were discussing who’s the better synth pop band (80’s techno) Depeche Mode, Erasure, New Order , Camouflage, etc
(B) (L) (R)
Heh, heh…I live for the '80s: New Order, Psychedelic Furs, ABC, Mike & the Mechanics, Talk Talk. I could go on and on, but you get the idea.
“Fool’s Overture” by Supertramp would sound good right about now as I go about troubleshooting CFP 3.0, LOL.
Steve
These failure may represent a very low %age. Remember that Windows has crashed people’s computers on previous upgrades and even Vista from XP. So if the %age is no higher than even huge companies, it’s just something that is a necessary condition of new software. It is interesting. My CFP worked perfectly on my custom installed machine running Vista OEM Ultimate.
My friends computer is loaded with Vista Ultimate Retail, and CFP locked him up pretty good.
I’ve heard that Vista 64 is a real challenge for coders because much of Vista’s code is fundamentally different than XPs, such as the way Vista uses “roaming” files to thwart malware and Viri. My friend mentioned above is a lead programmer at Pitney Bowes, and he said it was a steep learning curve.
you guyz are just like linuxers
cribbing about something about something which has failed something
as for the thread opener @ THN and (me)…
we’re f* bothered if comodo fails one test or another,… becuz of this or that!
our point was that cpf 2 proves to be better than cpf 3 - practically!
for eg: - I for all my life cannot get the cpf3 uninstalled and revert back to cpf2 (while others have done it)
cpf3 suddenly/routinely pops with an error message - send bug report - reminds me of Microsoft 
(has happened to me atleast once every day)
cpf3’s interface sux - cpf2 interface was very nice - now cpf3 looks more like ZA than Sygate.
My personal opinion is that the CPF team jumped the gun becuz of matousec report and instead of a RC offer, offered it as the real thing - I’ve no problems…
Even a buggy CPF3 for me free is good -
but the CPF is not going to gain anything out of this fiasco-
not with matousec
not with us users!!!
RC stops when all bugs (major ones) fixed.
Releasing another RC to the same RC base will not get more bugs.
Hence, people saying, we should have released more bugs would only be right if releasing a new RC would have brought a new set of users, in a way it would make a difference. We don’t believe that would have been the case.
V3 is the first of its kind, yes has some issues. Majority of them are now fixed, will release it to the affected people first thru the forum, to make sure it solves their problems… once confirmed, we will continue with the update.
thank you for your support
Melih
and when will this new version be out ? 
When I first installed V3 I had tons of issues to the point that it was hard for my computer to actually boot into windows. My machine isn’t a ■■■■■■ old computer either, it’s a 680i water cooled oc’d quad core system, so the intense slowdown was very noticeable. I made a post swearing V3 off and saying how disappointed I was with Comodo. However, I kept trying to get V3 to work correctly and I can finally say that it does. It just took me about a week of running in training mode and defining all the application rules myself. Eventually I was able to transition to train with safe mode without any major issues. The biggest problem with defense+ is people start using it in train with safe mode when it really needs to be started in training mode. Also, users need to pay close attention to the defense+ alerts and see what is actually causing the problems and then change the rules in computer security policy to allow certain programs to work (for instance any scanning programs that use interprocess memory need to be edited/modified in the comodo firewall pro protection settings) . At the moment I wouldn’t recommend this program to the average pc user (at least with defense+ enabled), but once you get it working correctly, you can see the potential of the program. Hopefully in the coming updates the issues with defense+ are ironed out and more of the process will become automated like in 2.4. In the meantime, use V3 as only your firewall and give it another shot after the bug fixes.
Like THL I have also experienced severe problems with V3. I had the previous version on my laptop as well as my PC. I access the net through the ethernet port on the PC & via a wireless router on the laptop. Comodo works well on the PC but when I am online on the laptop, it continuously cuts the connection to the router. I have tried most of the fixes mentioned on the forum but to no avail, so I decided that I would install & run new V3 on the laptop. This has been an unmitigated disaster!! For as long as one is connected to the net, there is a constant stream of enquiry pop up windows from Comodo, so severe >:( & constant, that one can do nothing else but sit with ones finger on the mouse button pushing either the allow or don’t allow button in the window.
In desperation I decided to uninstall Comodo & do a fresh installation, which I did, but it exhibited the same crazy behavior. My only solution was to use another firewall. However this time Comodo would not uninstall completely & after battling for hours my only solution was to wipe my hard drive & re-install widows, causing the loss of a substantial amount of info.
I am now running SBKF which has exhibited absolutely no problems whatsoever & I must mention that before I used Comodo I used Zone Alarm & then Norton 360 & in both instances experienced no problems. I use Windows XP with Nod32 & Boclean.
I am very disappointed in Comodo Firewall.
I agree with Makav3li :
Every new version has bugs… I remember in 1998 I was one of the first ones installling in that times the brand new Windows 98 (how the time goes by) at home and some coworkers were but Win 98 has a lot of bugs… then 3 years after , I bypassed Win 2000, I when I was studying the Computer Engineering career (Sorry it’s a rough translation of my career in Spanish, but now it’s simple shortened to TI or IT)by the way it took me four years to finish it when In the last days of 2001 (unlike you , December it’s hot in Chile ) I installed Win XP and when in March 2002 I came back to study from the summer vacations I told you to my classmates “I installed Win XP” and they told me… “it’s a ■■■■” , and so on… now the story it’s the same with Vista (I have to buy a new brand PC to upgrade Vistabut I’m used to Windows XP) and I never experienced serious problems with my computers I had since the days of Win 98…
When I installed CPF V3.0 I was a sort of frustrated, not because the program was ■■■■■■ but only because it was a big change from the simplier v. 2.4, I gave up, came back to v. 2.4, but I realized that either I was satisfied downgrading to 2.4. But then I read a post titled “Don’t give up”, it remembers Peter Gabriel and Kate Bush? song from the Gabriel’s 1986 So album. and reinstalled v.3.0 and I read the help file, and I understood some things like the Defense+ Monitor Setting unchecking the Objects To Monitor Against Modification and in the Defense+ settings I changed from PC Clean to Safe Training Mode, because the help says that it’s the most silently mode when I install programs. So I can understand the users that aren’t tekkies to feel frustated, after all a firewall must be understood.
Regards
To kmpasad:
I don’t agree with you, we are not like “linuxers” I’ll give you the reason
I read a lot of Linux forums, they feel thenselves like the French Resistance from WW II and think that Microsoft are the software Nazis, in a rough 50% of their articles they write Microsoft blah blah blah blah, etc in a very derisive way.
Here in the posts, yes I admit in my case I like the COMODO firewall, but I don’t critize/want the other firewalls because behind them there are people that put their best to develope the programs as the COMODO developers did and all deserve our thanks , after all from the early days of ZA Free going thru Norton Internet Security, ZA Internet Security, Kaspersky Internet Security, and so on I never experienced an inbound attack, that’s for my part
The rest of the users thay only ask for advice and help, and in some few cases some users feel frustrated, I’m not a sorcerer to tell you their reasons and “leit motivs” (one reason I can tell you is because they are the Average Joe) and they expect to use their computers to do their job, unfortunately, the innocent days of Internet are gone forever 1994,1995,1996, and using a firewall requires some computer and Internet knowledge that that the Average Joe lacks, because their didn’t study Computer Science of a related career with computers
And here is another thing that in tose days I didn’t like it, when appeared SP2 with it’s improved firewall, yes improved in what degree I don’t know. Some tekkie reviewers praised the embedded firewall and other reviewers told “it’s ■■■■”, but if the Windows Firewall was built with a lot of features a lot improved, the other firewall vendors maybe sued Microsoft, so… why in the software world all has to be black or white, it colud be and it is gray, more gray, less gray. All depends of us.
Remember one thing , maybe in the next year or 2009 even 2010 almost all the people willl be using Vista, obviously the ones who works with Windows…
(B) (L) (R)
I’ve used Comodo Firewall for quite a while (since ZoneAlarm 7 came out, in fact), and recommended it to many people.
However, the newest version just finally drove me over the edge and back to ZoneAlarm. I spent the last hour, for some reason, responding every 2 to 10 seconds to an alert about ycommon.exe. I allowed it every way I could figure out, and still the alerts came. After over 400 alerts in an hour, I threw in the towel and uninstalled CFP3.
Now, I assume this problem will be solved, but I don’t need my wife yelling at me from the next room that her computer won’t let her get anything done. And, reading through the messages here, it’s clear I’m not alone.
Same problems as orig poster…
“Not a Valid Win32 Application” with almost all programs…
Could not shut down or reboot…
boot by reset button and all startup programs no load…
again: “Not a Valid Win32 Application” with almost all programs…
? posted response did not address original post question???
my fix:
power reset:start safe mode:unistall
My opinion: Do not install ver 3 , it is NOT AN UPDATE.
It is a new program.