Updating CIS

I cannot complete any updates.
I get error 113 about internet connection but there is no connection problem.
XP pro Sp3
Firefox 3.6
Any suggestions?

What version of CIS are you using?


It is unfortunately not possible to update from 3.12 to the latest incarnation of v3.13.

You will have to do a clean install. Start with exporting your active configuration from under Miscellaneous → Manage My Configurations. Save it in a folder that is not part of the CIS installation folders.

Now uninstall, reboot and run this clean up tool just to be on the safe side of things.

Now install CIS again and reboot. After rebooting you can import your saved configuration under Miscellaneous → Manage My Configurations.

B4 I got your reply I uninstalled 3.12 with Revo and downloaded and installed 3.14. Will I be OK now?

You should be fine. Let us know how things go.

Thanks :slight_smile: