Update problem

kemikliet · July 23, 2013, 11:42am

Our CESM on 2008 server and that server behind firewall. Some web pages and ports blocked. I set rule to allow comodo.com but still CESM can’t get update.

Is there any port or something must be allowed on firewall ?

Thanks

runnyme · July 23, 2013, 12:25pm

Hello,

Please try allowing download.comodo.com on port 80 in your firewall, and let us know if that worked for you.

kemikliet · July 23, 2013, 12:36pm

hi Radu, it not work. Our firewall also application firewall is there something about that ??

runnyme · July 23, 2013, 1:08pm

Hi,

Are you able to ping download.comodo.com ?
How about 91.199.212.171?

kemikliet · July 23, 2013, 2:29pm

i can’t ping that ip address but i can surf on comodo.com via firefox, i think icmp protocol blocked.

runnyme · July 23, 2013, 8:53pm

Please turn Windows Firewall off, to take it out of the equation, open a command prompt and try this command: telnet 91.199.212.171 80
If you receive a message saying ‘telnet’ is not recognized as an internal or external command, you will need to install Telnet Client. Click Start, right-click Computer, and then click Manage. In the Features Summary section, click Add features. In the Add Features Wizard, select Telnet Client, then click Next and complete the installation.
Try the telnet 91.199.212.171 80 again.
If this fails that means your Network Firewall is still blocking access to download.comodo.com on port 80.

kemikliet · July 24, 2013, 5:12am

Radu thx for helping but port 80 is open, when i set all open for my server on firewall, comodo update OK. But i don’t want it. I need to know what is port and address for comodo update. Port 80 already open but update failed. There must be more.

runnyme · July 24, 2013, 4:29pm

Please try adding downloads.comodo.com on port TCP 80 to your firewall exclusions.
So you should have download.comodo.com and downloads.comodo.com, both on port 80, allowed.

Let me know if that makes any difference.

kemikliet · July 31, 2013, 9:21am

Hi again Radu, sory for late answer.

I set rule on firewall, it is allow anything to 91.199.212.0/24(comodo.com) and 67.215.65.132(update.comodo.com)
result same, update failed.

when i set rule on firewall to allow full internet access for server, comodo update successful but i don’t want it.

MichelB · July 31, 2013, 8:48pm

Hi kemikliet

We have referred this up the chain and had the reply “need to open download.comodo.com and downloads.comodo.com and it’s not single ip”.

Does this help you at all?

Regards,
M.