unanswered posts

[fatfires]

Good morning
I posted a question regarding problems I had, many views but nothing from mods or staff, as I have had no response I wanted to ask the CEO but have been unable to get a tag to open a new topic anywhere but here, perhaps some kind person will bring my original post to the attention of the CEO as I am sure that he would like to know that staff appear to be selectively answering posts on an open forum. I copy my original post below

@fatfires post:1

Hi
after having the latest update installed automatically I have had nothing but problems. it appears that a component of the software (unit.exe) is causing the CPU to load to 100% or near making the computer unusable.
I have had many sessions with GB where various things were changed, registry scanned, program uninstalled/reinstalled (more than once) and what I believe was a bug free version installed, with limited success, however when the system was re started the original update appeared again and back to square 1. I have complained via a fault ticket #KIG-327536 without any resolution and now have the only option to ‘we can only suggest to uninstall and find another solution that meet your needs.’
How can this be an option?
I have paid for a service, I have had none, I am told I am protected against malware, should this not cover software updates downloaded automatically that are stopping my computer from operating as it did previously? Irrespective of where they originated (Comodo)
To be told uninstall and go elsewhere and to add to the insult -they/you have refused to refund !
I have been referred to the terms and conditions, which I have read - the part that would seem to apply in this case could be as you can not rectify to replace my hardware…
what say you? ???
So where are you mods or staff, or is it perhaps if we criticize we don’t get an answer??

mod edit: Original post copy changed to a proper cited quote to be clearer & link to the original topic. kail

[kail]

Hi fatfires

You can always send Melih (Comodo’s CEO) a PM (Personal Message) if you feel the need to draw his attention to something. Alternatively you can also send a PM to any of Comodo staff listed as “Moderators” on the GeekBuddy board.

As for the rest of us real Mods (the Global Moderators) we’re not Comodo staff (just volunteer users) and your issue, being a contractual one, isn’t something that we could help you with or contribute to. Sorry.