Unable to renew CWAF license

Free Modsecurity rules - Comodo Web Application Fi
1

Hi,

Our CWAF license was expired and we cannot generate new one.
We tried creating new licenses below but no luck.

  1. Account Management
    buy a product → Comodo Web application firewall
    = Returns 500 error, is the console broken?

  2. Comodo Account Management | Login or Create a new Account
    Create new → It returns “Sorry, no products available”

https://imgur.com/a/BZCsWBg

What prevents us from renewing the license?
Is there anyway for us to generate new license using our old account account?

Ticket link: Comodo - Powered by Kayako Help Desk Software

Many thanks,
Cherry

2

Hi zeald,
your license will be extended this week.

3

Thank you, I confirm it’s already been renewed.
May I know why can’t we do it in our end? Is the UI broken or something?

Thanks a lot!

Cherry

4

The license extension is designed in such a way that you must make an extension request.

5

Hi I made a request to extend CWAF Licence 4 days ago and no response to ticket?

Ticket ID: VRR-451-73720

Please check and advise.

Cheers

6

Hello,

We had some internal authentication issues on waf.comodo.com.

As for now, the issue is solved. Please check from your side.