I have the same problem. I have CIS 5 installed on two computers and the trusted vendors disappeared on both, however, a simple restart solved the problem.
But…Today, it happened again, only this time most of the list disappeared leaving me with only 10 vendors.
Restarting doesn’t work this time and diagnostics doesn’t work for me either.
here is how you solve this how you solve you “Trusted Software Vendors was lost” problem.
Download the attached and extract it on your desk (so that you have it visible).
restart the computer and press F8 and select safe mode.
Now do these steps: desktop —> My computer —> program —> comodo —> comodo internet security —> database. Keep database window open, now you delete all files besides the files that are called pending, now copy what’s in database_CIS in database.
The attached folder has the database from a clean Win7.
i just noticed it happen actumatically by the cloud.
look like comodo cloud servers have problems, it should not be nesesary for the user to do anything to fix it, when the servers gets ok the trusted vendor list should be automatically filled.
hope this will be soon fixed, or hundreds and hundreds of comodo user will have many popups and sandboxed programs and get angry with comodo
That’s kind of the point though. It shouldn’t be necessary for the user to do anything to fix it, however, they do in fact have to deal with the fact that CIS is all of a sudden declaring war on their system. If they don’t understand what is happening, their natural inclination is going to be that their system has been infected by malware.
This type of thing shouldn’t be allowed to happen… 88)
I have installed CIS on Win7 on a virtual machine. I will now copy that database and I will delete the other one that is a copy of my vendor list It will still be called for database_CIS
Thank you for your patience and your understanding.