The start->all programs menu in windows XP inacessible (CFP

  1. CPU (32 bit or 64 bit)

32 bit

  1. Operating System information (including Service Pack Version)

Windows XP SP2

  1. Actively-running security and utility applications

Windows steadystate
AVG free edition version 7.5.516

  1. Specific symptoms of the bug, and steps you can take to reproduce it.

On all users on the machine, right after login it is possible to click start->all programs and then view AND click any menu item on that menu, like internet explorer or whatever.
After starting any program and then quit it, the start->all programs menu is viewable but not clickable and the usual highlighting of menu items under the mouse cursor is not working.

  1. Specific steps you have taken to try to resolve it.

If I change the defense+ state from clean pc mode (my default) to disabled, then the start->all programs-menu works again.

  1. Brief description of your Defense+ and Firewall+ mode (Custom, Train with safe) plus mention if you modified any setting in ADVANCED section of D+ and F+

firewall: train with safe mode.
defense+: clean pc mode

  1. If you pc reboots or you have a BSOD post in BSODs: Please add your minidump files here

Not applicable.


If you go to Computer Security Policy, is explorer.exe allowed to install global hook %windir%system32SHELL32.dll? If no, then allow explorer.exe to do so. It should fix the problem for you.