Hello. I am reporting a problem. The uninstaller does not delete the program completely. I enclose the corresponding log.
CisCleanupTool_x64_3.1.0.55.exe.zip (28.3 KB)
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The last version of it is 3.3.0.95:
https://cdn.download.comodo.com/cis/download/installs/ciscleanuptool/ciscleanuptool_x64.exe
https://cdn.download.comodo.com/cis/download/installs/ciscleanuptool/ciscleanuptool_x86.exe
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You need to boot into safe mode to get around the self protection of cis.
And that won’t work anyways because it needs an itsm admin password to be set because it is meant to be used in business environments.
When running the latest version of the program, errors occur. The logs show the following messages:
19:48:56 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
19:48:56 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...
19:49:17 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
19:49:17 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...
19:49:26 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
19:49:26 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...
19:51:31 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46 >> Can't open key (SOFTWARE\COMODO\CIS\Esm), error 2
19:51:31 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76 >> ITSM Administrator password for Removal tool is not set, skip password verification, exiting...
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Hi saber716rus,
Thank you for reporting.
We will check and update you.
Thanks
C.O.M.O.D.O RT