“The login information you have entered is invalid.”

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1

Today I get this error message:

The login information you have entered is invalid. Please enter the correct data and try again.
I tried two accounts on two computers. :-\

EasyVPN 1, 0, 65297, 58.

What’s wrong?

Thanks. :slight_smile:

[attachment deleted by admin]

2

Now I can sign in. :-TU

3

There was a temporary issue with the server accepting connections.

Normal service has now resumed.

Shane.

4

EasyVPN

**** UPDATE ****

This just in … It appears as though EasyVPN did not like my ROBUST password. A 4th password reset to a much simpler alpha plus numeric password now allos me to login whereas my previous, much longer and far more secure password that included non-alpha characters like *&%$#$ did not work.

However, the interesting thing is that the previous, much longer and more secure password WAS working fine for a few weeks before yesterday. ODD to say the least.

**** UPDATE ENDS ****

While logged in, the session ended abruptly. Attempts to log back in failed with a hang at Signing in …

This was followed by login information you have entered is invalid on subsequent attempts. Three password resets were done with each new password generating either the hang at Signing in … or the invalid login information.

It has now been about 24 hours without a response to ticket #PXO-619841.

Based upon the symptoms, and this post found in the forum, it appears to be a server-side authentication issue.

Please advise.

5

Hi ranger301!

Which version Evpn do you use?

For change password, do you use client app’s resert password feature or use the forgot password feature on web site?

Today , i try to reproduce the issue , but it doesn’t happen.

Could you please give me more detail information.

Thank you.