Hi desbest,
Kindly ignore this steps/guidelines and check your inbox for pm & follow the provided steps and check.
kindly let us know your feedback.
Thanks
C.O.M.O.D.O RT
I’ve just tried that today and the removal tool works but the installer doesn’t. Here’s the logs.
cv_debug.log
{"logTime": "0716/100408", "correlationVector":"SSNQHw/Ym9Fl8NHkwb0ILV","action":"EXTENSION_UPDATER", "result":""}
{"logTime": "0716/100548", "correlationVector":"gj/m10xHFz/f+/r66RgEEr","action":"EXTENSION_ACTIVITY_LOG_STATUS_FETCHER", "result":""}
{"logTime": "0716/100613", "correlationVector":"696FB32A3E524D0C8F3FF90FE6A02192","action":"FETCH_UX_CONFIG", "result":""}
{"logTime": "0716/100613", "correlationVector":"wv1GGoCOsg629IFHrhju3W","action":"EXTENSION_UPDATER", "result":""}
cmdinstall.exe_22-07-16_10.53.42.log.7z > cmdinstall.exe_22-07-16_10.53.42.log
[6948] Log started: 22/07/16 10:53:42
[6948] Command line: "C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe" -log -setupname "cispremium_only_installer.exe" -sfx "C:\Users\BX2PC\Downloads" -theme lycia -type alone -mode cispremium -cisoffersonly
Command: <log>; args(0):
Command: <theme>; args(1): <lycia>,
Command: <setupname>; args(1): <cispremium_only_installer.exe>,
Command: <type>; args(1): <alone>,
Command: <mode>; args(1): <cispremium>,
Command: <sfx>; args(1): <C:\Users\BX2PC\Downloads>,
Command: <cisoffersonly>; args(0):
[6948] App version: 12.2.2.8012
[6948] CIS ID: {DE000BEE-4192-42B4-939A-42828A1AB7CC}
[6948] User: BX2PC
[6948] User is admin: 1
[6948] User is system: 0
[6948] Parent process: 3000 = \Device\HarddiskVolume3\Users\BX2PC\Downloads\cispremium_only_installer.exe
[6948] Memory: Total 7981 mb, Free 5262 mb
[6948] Disks: C (963078 mb)
[6948] Session 0 (Services), user (), state 4 (active: no)
[6948] Session 0 (Console), user (BX2PC), state 0 (active: yes)
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:115 >> IsWow64Process said process is running under WOW64
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:124 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_AMD64
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:141 >> User is Admin: YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:142 >> Windows Version test: x64
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:143 >> Windows Version test: SERVER - NO
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:144 >> Windows Version test: XP - NO
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:145 >> Windows Version test: XP or VISTA - NO
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:146 >> Windows Version test: XP or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:147 >> Windows Version test: XP SP2 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:148 >> Windows Version test: VISTA or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:149 >> Windows Version test: 7 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:150 >> Windows Version test: 8 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:151 >> Windows Version test: 8.1 or higher - YES
[6948] 10:53:42 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\appcheck.cpp:152 >> Windows Version test: 10 or higher - YES
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:61 >> Data blob loading result: 0
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Cam': 2
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Data': 2
[6948] 10:53:43 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applicense.cpp:122 >> License loaded
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdhtml.dll' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\themes\ilycia.set' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\7za.dll' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:44 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdinstall.exe' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\tools.cpp:1822 >> File 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cmdres.dll' signer is 'Comodo Security Solutions, Inc.'
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:156 >> 27 languages loaded
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\base\applanguage.cpp:163 >> User default language 0809
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1141 >> Mutex created (app type Global\{48222F79-874D-414E-9563-03C664764923})
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:1145 >> Mutex created (block all Global\{A38AE876-E670-4CEE-8866-CE62B6FD58E1})
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\VolatileData': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\VolatileData': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\application.cpp:358 >> Searching property 'ProductCode' for msi package 'C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi'
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\Software\COMODO\Firewall Pro\Configurations': 2
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:108 >> Data blob loading failed
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:116 >> CisFeature AV / FW installed: no / no
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2500 >> File name found
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2513 >> Not found hash
[6948] 10:53:45 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:2133 >> Affiliate ID: 138430100, Channel ID: 138430100
[6948] 10:53:48 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\apps\cisapplication.cpp:381 >> CIS ID loaded from path (C:\Users\BX2PC\AppData\Local\Temp\7ZipSfx.000\cis\download\installs\xml_binaries\cis\cis_setup_x64.msi): {529CC629-B436-4886-B322-4BE75B97783D}
[6948] 10:53:49 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Options': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SOFTWARE\COMODO\CIS\Data': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:46 >> Cannot open key 'SYSTEM\CurrentControlSet\Services\CmdAgent\CisConfigs\0\Lvs\': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\tools\regtools.cpp:590 >> Cannot delete value 'SOFTWARE\COMODO\CIS\Data' - 'PaarEventIS': 2
[6948] 10:53:50 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\ui\wizards\install\ui-full\fulluisheet.cpp:67 >> CIS only flow initiated
[6948] 10:53:51 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:237 >> Starting check internet, resolving addresses ...
[6948] 10:53:51 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:294 >> Starting PAAR signature
[6948] 10:53:57 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:288 >> Internet checking result: 1
[6948] 10:53:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:347 >> PAAR data. Affiliate: 138430100. Product: cispremium_installer_x64 (cispremiuminstallerx64), code: 5. Windows language: English,UnitedKingdom. User language: English,UnitedStates (1033). PC ID: 87EC95ED859B026349F79A4B1B768124. Version: 12.2.2.8012. Platform: 28/64
[6948] 10:54:0 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:631 >> Request result: 0x0, http status is 200
[6948] 10:54:0 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\paarevents.cpp:441 >> PAAR request 0: 1 -> licensing.security.comodo.com//info?comp=87EC95ED859B026349F79A4B1B768124&product=5&affiliate=138430100&version=12.2.2.8012&activitytype=1&key=&email=&oslang=2057&applang=1033&osid=28&osplat=64
[6948] 11:22:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\network\usagestatistics.cpp:179 >> Failed to send telemetry 80072ee2
[6948] 11:22:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:340 >> Exception thrown
[6948] 11:22:58 d:\jenkins\workspace\cis_um_gitlab\installer_cmdinstall\installerapp.cpp:751 >> Installer's exit code: 0
[6948] Log ended: Invalid DateTime
Review the apps which were installed between first and this second CIS install. Since you managed to install CIS the first time I suspect that some app is blocking / crashing the CIS installer or maybe Windows itself got unstable by some installed app.
Try to close all running apps and retry to install CIS.
Hi desbest,
Have you modified the host file?
make sure host file should not point to any IP/server.
Location of host file(c:\Windows\System32\Drivers\etc\hosts).
Thanks
C.O.M.O.D.O RT
The problem is caused by OpenVPN which is degradeware as it continues to degrade the speed, functionality and performance of the computer, even after I’ve uninstalled it. I have posted on their forum with my concerns. Also OpenVPN conflicts with Comodo. Years ago I’ve had to uninstall Comodo each time I wanted to install OpenVPN then install Comodo again. But the newfound degradeware from OpenVPN just takes things to another level.
So I’ve switched to an alternative Wireguard instead.
I’ve had to wipe out my computer and reinstall windows again.