Syncronization Service has stopped working

Help - CB
1

This happens quite a lot during the day. I have three sync on the go, two small folders of around 4 files in each and my pictures folder which is around 41gb. All this is sync to an attached network drive.

Debug file can be found at
https://server.backup.comodo.com/json/direct/default/DebugInfo_19_09_2012_16_27_35.cbu?key=9efc29d9-510d-43b8-b71a-c6be284daef2

Vista 32bit
CIS
Macrium Reflect free
Synctoy

c

2

Dump files are usefull to determine cause of crashes.
If it happens again please create one.

Thanks

3

I have tried to create a dump file for you without success, When ever I go into task manager to create a dump file, SynchronizationService.exe is not listed under processes so therefore unable to create the dump file. And Yes, I have not clicked on any windows message pertaining to the crash.

I have been routing around my PC and have come up with the attached files which may be of some use.
Fingers crossed.

c

[attachment deleted by admin]

4

If you have UAC enabled you need to press “Show processes from all users” button.

Thanks

[attachment deleted by admin]

5

Hi Emanuel,

UAC is off and SynchronizationService.exe is shown under processes, only when running. the box for “Show processes from all users” is already ticked.

On a side note, I have releised that it only crashes when I am doing a lot of post-processing of .jpg or .RAW files with Photoshop Elements 10.

c

6

The minidump.7z file analysis shows that it might be caused by VSS vista dll.
Please stop the COSService, SynchronizationService and CBU.exe, COSClient.exe (if they are running), then replace VSS_Vista.dll in \Program Files\COMODO\COMMON with the one attached.
Let me know if it still crashes.

Thanks

[attachment deleted by admin]

7

Thanks Emanuel, give me a couple of days and I’ll let you know how I get on.

c

8

I processed a lot of jepgs over the last couple of afternoons, which usually caused the crashes I was experiencing, and I am happy to report with the updated VSS_Vista.dll file in place I suffered no crashes.

Keeping fingers crossed.

c

9

Thank you for the feedback.
I’m keeping my fingers crossed too :slight_smile: