I have done a full scan and it found a suspicious file. Tried to upload it on the web page for this but after pushing the upload button it goes to a new web page which shows the file as still uploading via the little wheel turning. File is only 49kb. What to do now please? I am new to Comodo, have not submitted such a file before, and do not have Geek buddy.
Thanks jhkmaster_b, but none of those sites worked. Do I have to register with them and login first? Also can I upload from a sandboxed Firefox?
Have joined comodo in one of those suggestions, the other came up with heaps of suggestions at what to join and I did not know what one. Also joined Virus Total and still cannot upload there. I logged into both places and on an unsandboxed browser. Am going to take a break - blood pressure high - before I do anything else. More suggestions?
Clean - If a disinfection routine is available for the selected intection(s), Comodo Antivirus will disinfect the application and retain the application safe. If the disinfection routine is not available, Comodo Antivirus will move the infections to Quarantine for later analysis and restoring/removal of the files. For more details on quarantine feature, refer to Manage Quarantined Items.
Ignore Once - If you want to ignore the threat this time only, select ‘Ignore Once’. The file will be ignored only at that time. If the same application invokes again, the Antivirus will report it as a threat.
Add to Trusted Files - If you trust the file, select ‘Add to Trusted Files’. The file will be moved to Trusted Files list. The alert will not generated if the same application invokes again.
Report as a False Alert - If you are sure that the file is safe, select ‘Report as a False Alert’. The Antivirus will send the file to Comodo for analysis. If the file is trustworthy, it is added to the Comodo safe list.
Add to Exclusions - The file will be moved to Exclusions list and will not be scanned in future. The alert will not generated if the same application invokes again.
Try Report as a False Alert, because if you choose to clean, can affect a program not yet recognized.
Done that’s just waiting for the file will be automatically added in the future in a trusted list or as definition signatures.
From some weeks CIS does not send those files that I know like virus.
The upload window shows a red icon, with written relatively sending the file: Failed (0x80027efd) - A connection with the server could not be established
Any news on this problem?
It is a shame I can not send these files for analysis, since I am certain of the virus, and so unfortunately will not be scanned and loaded into their database.