submiting file fails

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
1

got one file from epic UnrailedGameEpic.exe and submiting hangs [at]78%
file weight 10301kb

2

Hi piosk2,

Thank you for reporting, is the file UnrailedGameEpic.exe is blocked by CIS ?

Thanks
C.O.M.O.D.O RT

3

https://imgur.com/a/OkYUpCB

i got Internet Security Pro (is it other name for CIS ?)
got yet another question - as you can see on picture attached my ISP is Subscription is still valid but I cant manage to get Warranty activated . Can anyone help ?

https://imgur.com/a/OkYUpCB
screenshot here

4

Hi piosk2,

Thank you for reporting, we will check with the team and update you.

Thanks
C.O.M.O.D.O RT

5

Follow instructions here: Activate Your Guarantee Coverage, Internet Protection | Comodo Internet Security

You need to Enable HIPS to SafeMode and do a Full Scan and that’ll activate your warranty but the link explains the run through step by step.

6

that doesnt work

https://imgur.com/dtVnehd

I got message about invalid parameters. Full scan finished without detecting anything firewall, antyvirus Autocontainmetn HIPS Website filtering all on.

7

Hi piosk2,

We are checking on this.
Did you let fullscan completed asked while activating ?

Thanks
C.O.M.O.D.O RT

8

My warranty is activated, I didnt know I can enter another key in activation window.

Still got problem submiting files. CIS shows 1 unknow file and suggest it needs to be submitted than it hangs - and it cycle starts over.

9

Hi piosk2,

Thank you for reporting.
Kindly upload the file on any online storage and share us the download link.

CIS shows 1 unknow file and suggest it needs to be submitted than it hangs - and it cycle starts over.
Share us the screenshot of the error.

Thanks
C.O.M.O.D.O RT

10

https://drive.google.com/file/d/1ys8OB8tOSNL1XRcvlD87PRp4rb0FH2T_/view?usp=sharing

here is the file

11

Hi piosk2,

Thank you for providing the requested file.
We will check and update you.

Thanks
C.O.M.O.D.O RT

12

Hi piosk2,

We have whitelisted this file.
Kindly check and let us know your feedback.

Thanks
C.O.M.O.D.O RT