If any user experiences any slowdown due to any of comodo security products, following steps are suggested to collect etl file, that can help developer troubleshoot the problem better:
Step - 1: Make sure you have Windows Performance Toolkit installed, which can be downloaded from following page:
in above page, you can see “Windows Assessment and Deployment Kit” link i.e. http://go.microsoft.com/fwlink/p/?LinkId=526740 as shown in snap below:
Screenshot by Lightshot
which downloads a thin installer ~1.6MB setup file adksetup.exe showing various modules upon execution, from shown options, make sure you select only “Windows Performance Toolkit” option as shown in snap below to keep total downloaded size to minimum:
Step - 2: After installation is complete, go to windows command prompt “WindowsKey + R and then enter cmd and press Enter” and then change directory to “Windows Performance Toolkit” folder in system e.g.
C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit
make sure you are logged in as Admin.
Step - 3: Paste following in command line and press Enter
xperf -on PROC_THREAD+LOADER+CSWITCH+FILENAME+DISK_IO+DISK_IO_INIT+FILE_IO+FILE_IO_INIT+DRIVERS+PROFILE+HARD_FAULTS -f kernel.etl -stackwalk CSwitch+DiskReadInit+DiskWriteInit+DiskFlushInit+FileCreate+FileCleanup+FileClose+FileRead+FileQueryInformation+FileSetinformation+FileWrite+MapFile+UnMapFile+Profile -BufferSize 4096 -MaxBuffers 4096 -MaxFile 4096 -FileMode Circular
Step - 4: After performance data gathering started using previous command, you can start the operation during which you observed slowness.
Step - 5: After operation is complete or you have witnessed slowness, press any key on command line and it will stop performance data recording and you will see command prompt again.
Step - 6: Type following command:
xperf -d performancedata.etl
file name can be anything of your choice.
Step - 7: Wait for command to complete.
Step - 8: After command is completed you will see performancedata.etl file generated on disk in same folder, you can always choose any other file path.
Please compress file using 7-zip and upload to some shared space e.g. google drive and share link of compressed data via personal message.