Split from 5.0.159634.1091 RC Bug Reports: Problems with Skype

[rhgtyink]

@bequick post:44

OK, I’m gonna do it again and when it’s not fixed in the next release, what then?Again full report?

1. Your Operating System (32 or 64 bit) and Service Pack revision—Win7 x 64 ultimate
2. Other Security and Utility Software Installed----no
3. Step by step description to reproduce the issue—When i try to start skype.exe, CIS always asks me what to do.Skype.exe is added to the trusted files, yes.
4. How you tried to resolve the problem----n/a
5. Upload Memory Dumps on crash if you encounter any----n/a
6. Attach screenshots to your posts to clarify the issue further----attached
7. Any other information you think that might be useful-----n/a
8. The CIS Security profile your using, and if you imported a previous version of the config

Doesn’t happen to me on a 32 bit version of Win7 Enterprise.

[bequick]

@mouse1 post:16

An earlier post shows skype running with sandbox level of untrusted. Has some part of CIS detected this as malware?

No.I just changed SB to treat the unrecognized files as untrusted.
[at]Ronny, did you try with the same version.Repeat(4-th time ;D) 4.2 business version>>> http://www.skype.com/intl/en-us/business/download/

[rhgtyink]

@bequick post:54

New bug.I try to add a file from DVD to exclusions, because CIS every time detects it as malware.I’m adding it, but CIS keeps detecting it every time i open the folder.

Same issue with detections on network shares.
Only thing that works “around” for now is to put it on the “trusted files”. That will stop the alerts showing up.

[JoWa]

Is Skype.exe installed with Windows Installer different?

My Skype.exe (4.2.0.169) is: SHA-1: BE7601082BAB69D4C393A8BC5A60F1ED74BE52FC

I always start it with SkypePortable.exe and have no problems at all on XP SP3.

[bequick]

@JoWa post:20

Is Skype.exe installed with Windows Installer different?

My Skype.exe (4.2.0.169) is: SHA-1: BE7601082BAB69D4C393A8BC5A60F1ED74BE52FC

I always start it with SkypePortable.exe and have no problems at all on XP SP3.

Why I’m giving this link a 100 times-> http://www.skype.com/intl/en-us/business/download/ ?
It’s installed with the installer from the link.

[rhgtyink]

@bequick post:21

Why I’m giving this link a 100 times-> http://www.skype.com/intl/en-us/business/download/ ?
It’s installed with the installer from the link.

bequick,

I used that installer and on 32bit I have no issues with CIS in default config, no elevated alert.
I’ll try 64bit later…

[JoWa]

@bequick post:21

Why I’m giving this link a 100 times-> http://www.skype.com/intl/en-us/business/download/ ?
It’s installed with the installer from the link.

I extracted Skype.exe (file version 4.2.32.169, SHA-1: AC729F45135B2CB715FC8A4DCE80EA6651E5EC71) from SkypeSetup.msi. No alert, not sandboxed. Recognised as a safe file, when I try to add it to Trusted Files.

[bequick]

@JoWa post:23

Recognised as a safe file, when I try to add it to Trusted Files.

Yes, I know that, here is the same, but, when i try to start, CIS asks me again.
Confused.Will try to reinstall the last version of CIS.

[bequick]

After clean install of the RC, the problem with skype is gone.Don’t know what was happening before. ???

[JoWa]

This alert says that Skype Technologies SA was not in your TVL.

Comodo Forum

[bequick]

@JoWa post:26

This alert says that Skype Technologies SA was not in your TVL.

Not good, because I don’t see any reason not to be there.

[Citizen_K]

@JoWa post:26

This alert says that Skype Technologies SA was not in your TVL.

Comodo Forum

It says it is in the Trusted Vendors List. It is not on the White List.

@bequick post:27

Not good, because I don’t see any reason not to be there.

Read what I wrote in the above.

[Citizen_K]

@bequick post:25

After clean install of the RC, the problem with skype is gone.Don’t know what was happening before. ???

I split this for two reasons. First of all the problem does not seem to be reproducable the bug topic got a big too chatty for its own good:

@egemen post:1

This format will be strictly moderated. If your messages do not convey this format, they are not going to be taken into account.

However when discussion will find this to be a bug please recapitulate that in a bug report in the bug report topic

[mouse1]

Hi Eric

Same thought different solution - just pm’d him before I saw this!

Mouse

[JoWa]

@EricJH post:28

It says it is in the Trusted Vendors List.

Where do you read that? 88)

@EricJH post:28

It is not on the White List.

It says they, i.e. Skype Technologies SA, are not white-listed!

With Skype Technologies SA in TVL, there is no such alert.

@bequick post:27

Not good, because I don’t see any reason not to be there.

Maybe your TVL was corrupt? I think that has happened before.

[Citizen_K]

@JoWa post:31

Where do you read that? 88)

I stand corrected. I spoke too soon; after I saw the alert telling the signature was digitally signed I leaped to that it was on the TVL. :-X

It says [i]they[/i], i.e. [i]Skype Technologies SA[/i], are not white-listed!

With Skype Technologies SA in TVL, there is no such alert.Maybe your TVL was corrupt? I think that has happened before.

The latter makes sense.

[egemen]

Another impossible case.

We wotn be able to address this issue unless we start from the scratch.

1 - Please completely uninstall CIS
2 - Please reinstall it and DONT TWEAK any settings. Just leave it as default and try again.

Skype is something we are all using evertyday with eevry scenario. This is just not possible.

Also please let us know about UAC state of you computer and all other sofwtare instaled on it. This is just NOT possible without anything weird happining in that computer.

[Citizen_K]

@egemen post:33

Another impossible case.

We wotn be able to address this issue unless we start from the scratch.

1 - Please completely uninstall CIS
2 - Please reinstall it and DONT TWEAK any settings. Just leave it as default and try again.

Skype is something we are all using evertyday with eevry scenario. This is just not possible.

Also please let us know about UAC state of you computer and all other sofwtare instaled on it. This is just NOT possible without anything weird happining in that computer.

FYI:

@bequick post:25

After clean install of the RC, the problem with skype is gone.Don’t know what was happening before. ???

[bequick]

@EricJH post:32

I stand corrected. I spoke too soon; after I saw the alert telling the signature was digitally signed I leaped to that it was on the TVL. :-X
The latter makes sense.

Then…is there a way, when somebody meets similar problem, just to download the correct TVL and replace the corrupted one?

[egemen]

@bequick post:35

Then…is there a way, when somebody meets similar problem, just to download the correct TVL and replace the corrupted one?

Cloud scanner normally looks up the vendor and adds it. But more important thing is how would the file be corrupted? Not unloess you terminate cmdagent.exe prematurely etc.