Restore problem - code 64

Help - CB
1

Hi,

I am using the latest Comodo Backup 3 (3.0.164.972.96). I used a File backup to back up my entire H: drive into a .CBU.

I’ve chosen to restore a selection of files and selected my desktop as the restore location. On restoring, the app gives error code 64 - file in use. It says “C:\users\tom\Desktop\h:\test.txt is in use” and then “recover process failed with code 64”.

The destination is just my desktop - clearly it’s not in use, but I’ve tried other locations too.

However, note the file path it’s trying to restore to - it’s embedded “H:” in it. Clearly that’s a no-go since Windows paths can’t have the : character in them.

Is that the cause? How can I remove the H: from the restore path? It seems that wherever I choose to restore to, the H: is added automatically.

Thanks all!

  • Tom
2

Hi

Does the same error occur when trying to the “test.txt” file to default location?

Thanks

3

No, because it then just restores it as H:\test.txt - as in, it puts it on the ‘H’ drive.
The problem only occurs because I need to restore a bunch of files to a different location. (My current ‘H’ drive doesn’t have enough space).

Thanks for the response.

  • Tom
4

Thank you for reporting this problem.
We were able to reproduce it and it will be fixed in the next update.

Thanks

5

Thanks for the fast response. It speaks volumes for your business.
Any word on how long it will take to get the new release out?
Just need to understand if I need to seek alternative arrangements for backup in the medium term.

Thanks

  • Tom
6

It could be a few weeks.
It depends on the number of bugs reported and how quickly they can be fixed.

Thanks