I will give you the information that I can find.
Emachine model T3985 with Windows XP Home Edition. Here is a copy of System Info:
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2926 Mhz
BIOS Version/Date Intel Corp. BF86510A.15A.0085.P20.0412152353, 12/15/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “5.1.2600.5512 (xpsp.080413-2111)”
User Name EMACH-HOMEWORK\Owner
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.58 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.83 GB
Page File C:\pagefile.sys
I believe it is Windows 32 bit.
Version of Comodo System Cleaner used;
COMODO Registry Cleaner
File Version: 220.127.116.11
Date Created 8/22/2008
Found 1713 errors
created backup file :\Program Files\COMODO\Registry Cleaner\Backup\06-08-09
Removed 1576 errors
Security Software Installed and settings (low/high security);
Norton Util was on the PC but not being used.
McAfee was being used for virus protection. Internet security settings set at “medium”, I’m not sure what other settings you are interested in. By the way, this was the McAfee which was free from Comcast. McAfee Integrated Security Platform. File Version 18.104.22.168, created 8/12/2006. Long ago I tried using the individual logins of this program to use the child security levels, but was too tedius switching users, so I disabled that feature. Other than that, I do not recall what specifically was running, other than virus protection, and possibly a fire wall. We had been using linksys on our home network (not during time of this crash), so I may not have been using McAfee’s firewall. At the time of this crash, we had just recently switched ISP’s to AT&T and using their router. Not sure that should effect your programs performance. If there are specific files you would like for me to try to find on McAfee, let me know.
How you produced the problem.
As you can see from the log above, this is what your software did. As mentioned in forum messages, I do remember seeing a pie chart suggesting the registry needed compression, so i clicked yes or whatever the option stated. At that point, either it rebooted or I rebooted and the blue screen of death was there from that point on.
Hope this helps.
Question for you. I did after all was said and done fine the backup of the registry file. During the “crisis” I did not think to go look for it - and if I found it, I would not know where to copy it to in using it as backup. And would other files have had to be copied/deleted/moved for the system to be reverted back to the way it was?
Suggestion, In your Comodo directory, would it make sense to have an revert to previous state program that could be run from a DOS prompt - for those of us who crash and can’t get back to Windows? I first tried a DOS boot disk - couldn’t get very far with that. Then I made a windows boot disk and was able to get into a file manager program on there, which is where I made a backup in case I had to use it. But if you made it known prior to running your software, that this “revert” program was in X location - it possibly save a lot of headaches in the future.
I am a computer professional … but primarily in database management. So I know enough system stuff to get me in trouble. I hope this helps prevent someone else from having to go through this.