Thanks very much for your issue report, which is much appreciated.
We have moved it to the non-format bugs board for the moment, because it is not in the standard format or too much of the information we normally need to replicate a problem and fix it is still missing.
We realize some people may not have the time to do an issue report in standard format, and therefore offer the option of a non-format report instead. But the problem is much more likely to be fixed promptly if you edit your first post to create an issue report which reflects the guidance in the Standard Format topic. (You can copy and paste the format from this topic). The reasons we ask for the information we do are given in this post.
You can get your report moved to the format verified issues board simply by ensuring that it reflects the guidance in the standard format topic, and PM’ing a mod who is active on the bug board.