Pegasus mail freezes with Comodo firewall

Comodo Internet Security - CIS Defense+ / Sandbox Help - CIS
1

Hi;

just installed Comodo Firewall + antivirus and I’m facing a problem (Windows XP with SP3). Pegasus Mail can receive and send messages, but when I try to open a message it freezes, using up to 98% CPU power and I have to kill the process. I tried adding PMail and its files to every safe list I could find, but the problem is still there. Ant idea, please?

Thanks,

Massimo

2

Can you show us the Defense + logs of around the time the freeze happens? They can be found under Defense + → Common Tasks → View Defense + events.

3

Hi;

log window is empty.
Does this suggest that PMail has problems with Comodo, and not the other way around?

Bye

Massimo

4

Can you check the logs of the Firewall and show a screenshot of it here? The logs can be found under Firewall → Common Tasks → View firewall events.

Do you use external program(s) for checking for viruses or spam? Which one(s).

5

Hi;

Can you check the logs of the Firewall and show a screenshot of it here?

nothing related to Pegasus Mail, just a couple of updater got trapped - and not even today

Do you use external program(s) for checking for viruses or spam? Which one(s).

I used to have AGV installed but it’s gone and I’m using Comodo now.
I tried to create a dedicated temp folder for Pegasus and added it to the excluded list - no change. But I’m narrowing it down to a few specific messages that get into trouble. One of them carries a zipped pdf file around 4Mb, and it comes every day.
I can try to get that in a different way, until I find a solution.

Thanks for your help

ciao

Massimo

6

Let us know how it goes.

7

Pegasus Mail has a new version out (4.51 public beta 1). I installed it and the problem is gone.

A few posts on PMail’s support forum & list did not produce any explanation, but the only one I can imagine is some kind of problem between Comodo Internet Security and the way PMail 4.41 handled multipart messages.

I remember that I had to turn off the e-mail scanner in AVG because PMail would not stand the idea of another program interfering with its mail processing routine. No similar problem with Avira, on a different machine.

Thanks, ciao

Massimo

8

Glad it got solved for you.

Antivir Free does not filter email. May be that did the trick for you?

9

Antivir Free does not filter email. May be that did the trick for you?

well, as I said, that was a different machine (Win2K). This time I think the PMail upgrade did the trick.

Thanks, ciao

Massimo Mezzini