A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?: Yes, reliable
If U can, exact steps to reproduce. If not, exactly what U did & what happened: Install Gratuitous Space Battles, start it, get black screen and completly hangs-up OS.
If not obvious, what U expected to happen: Not to crash
If a software compatibility problem have U tried the conflict FAQ?: There is no such FAQ. At least i can’t find it on google
Any software except CIS/OS involved? If so - name, & exact version: Steam, Gratuitous Space Battles. Both latest versions.
Any other information, eg your guess at the cause, how U tried to fix it etc: Disable of AV, FW, proactive wont help, but complete deinstallation of CIS did. So looks like problem with HIPS/Drivers
Always attach - Diagnostics file, Watch Activity process list, (dump if freeze/crash). If complex - CIS logs & config, screenshots, video, zipped program (not m’ware)
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B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration: 6.0.264710.2708. Internet security.
Have U made any other changes to the default config? (egs here.): No
Have U updated (without uninstall) from a CIS 5?: No. Clean install
[li]if so, have U tried a a clean reinstall - if not please do?: No
[/li]- Have U imported a config from a previous version of CIS: No
[li]if so, have U tried a standard config - if not please do: -
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used: Windows 7, SP1, x64, default UAC settings, administrative account, not in VM
Other security/s’box software a) currently installed b) installed since OS: a, b= Sandboxie
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Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.
We are sorry to trouble you further but there are some items of information missing or unclear in your post:
A.8. Your CIS Diagnostics report please, and ‘Watch Activity’ Process list with Steam and game Running
B.1 You CIS config = proactive or Internet security?
The reasons we need these items of information, though they may not seem directly relevant to the issue are explained here.
We would be very grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the Format and here. If you need further help please ask a mod. If you do not add the information after a week we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.
In the current process we will normally leave it up to you whether you want to make a report which includes all necessary information or not. We may remind you if we think a bug of particular importance.
Fair point, but sometimes an apparent lockup is a CPU problem, so control-Alt-Delete allows a dump albeit slowly, but in your case I guess this is not what is happening?
There is no such FAQ. At least i can't find it on google
All help is linked to in the format post, using red links. This FAQ is still mainly for version 5 (sorry) but has some guidance on application to version 6, so It can be used.
The FAQ would suggest that you exclude the Steam and Game executable directories from shellcode protection.
Please tell me if this works and if you have any log entries indicating shellcode being blocked.
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.
) fixed the problem