Opening Tickets via email

Business / Enterprise Security Products & Services Comodo MSSP platform
1

Hello colleagues,

I have setup the default System Email account, and am able to update tickets by emailing the same address. But, when I try to open a new ticket via email, nothing happens. Can anyone tell me if I’m missing something?

Reference
Email - Users can create tickets by sending an email to the default ‘System Email’ for the help desk.

2

Hi ccasalicchio,

If you goto the COMODO One forum https://c1forum.comodo.com/ you will be able to get some very specific help for your question.

On that forum, if it cannot be solved easily then the support team normally contact you via e-mail to help resolve any issue directly with you.